Re: Email notification sent to the user when priority of an incident is changed.
Dear Nair, Thanks for support, only one issue is there email notification is not going to requester. In the If Action I select notify then in text field $Priority$ and in user name field I put my user ID and Mechanism is Email. In Messages tab Mailbox Name RMail and in Reply To field I put $Submitter$. Eamil is going to Assignee, it should go to requester. Can you please tell me where I am wrong. Thanks & Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Monday, July 12, 2010 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Email notification sent to the user when priority of an incident is changed. ** Dear Amanullah, Create a filter on Priority With Run if Condition as TR.Priority != DB.Priority. if the transcation value of the priority does not matches the Database value a email get triggered Regards Rajesh Nair SIEMENS Information Systems Ltd. Hincon House (Old Building) (New Address) Lal Bahadur Shastri Marg, Vikhroli (West), Mumbai 400 083 India Off : +91 22 25711754 ( New number) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, July 11, 2010 10:35 AM To: arslist@ARSLIST.ORG Subject: Email notification sent to the user when priority of an incident is changed. ** Hi there, Version 7.1 Email notification to be sent to the user when priority of an incident is changed. How this is possible? Thanks in advance Thanks & Regards Amanullah DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. Click here<https://www.mailcontrol.com/sr/cd5PcpgPGcvTndxI!oX7UjH91erGnNUYUWxGr9mzO0FDU1Z2ylP!sqA4vGzTBKEN6o5Dvy9BQPVUlvAsdlYHAg==> to report this email as spam. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Email notification sent to the user when priority of an incident is changed.
i believe when you say user..you mean the Assignee Group to get notified when the incident priority changes... If so also please make sure you have the Filters to have Notification Tag info pushed in the NTE sys Individual or Group form accordingly and also have corresponding Sys Messages required. We had applied a Notification hot fix on top of 7.1, which uses NTE sys process control, and implemented similar logic to notify the Assignee group due to business reasons. Regards Sathish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Email notification sent to the user when priority of an incident is changed.
Dear Amanullah, Create a filter on Priority With Run if Condition as TR.Priority != DB.Priority. if the transcation value of the priority does not matches the Database value a email get triggered Regards Rajesh Nair SIEMENS Information Systems Ltd. Hincon House (Old Building) (New Address) Lal Bahadur Shastri Marg, Vikhroli (West), Mumbai 400 083 India Off : +91 22 25711754 ( New number) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, July 11, 2010 10:35 AM To: arslist@ARSLIST.ORG Subject: Email notification sent to the user when priority of an incident is changed. ** Hi there, Version 7.1 Email notification to be sent to the user when priority of an incident is changed. How this is possible? Thanks in advance Thanks & Regards Amanullah DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Email notification sent to the user when priority of an incident is changed.
Hi there, Version 7.1 Email notification to be sent to the user when priority of an incident is changed. How this is possible? Thanks in advance Thanks & Regards Amanullah DISCLAIMER: "This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
