Re: Escalation not working

[ITSM.Support]

Hi,

 

Escalations can be assigned to pools so the escalations from each pool run
in parallel on separate threads within the escalation queue. To use
escalation pools, you must first configure multiple threads for the
escalation queue.

 

The Escalation Queue is assigned to RPC port number 390603 and you should
increase the minimum and maximum thread values for the queue using the AR
System Administration Console. Remember not to increase to too large a value
that may impact on server performance. 

 

For example, if you have 3 threads for the escalation queue, you can modify
your escalations to have a pool field value of 1, 2 or 3 on the General tab
of the Escalation properties.

 

All escalations in a particular pool run on the same thread, so the
execution of escalations within a pool is serialized. Escalations run in the
order of their firing times, but an escalation is delayed if an escalation
from the same pool is currently running. 

 

If two or more escalations have dependencies and must not run at the same
time, put them into the same pool to make sure they run in sequence. So
please check if your newly created escalation is not conflicting with some
other escalation in other queue.

 

Apart from above, please check if your run if condition is correct and pass
to lead the execution of said escalation.

 

HTH

--

Regards,

Sunil

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email:  <mailto:i...@vyomlabs.com> i...@vyomlabs.com  || Web Site:
<http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs
<http://twitter.com/#!/vyomlabs> http://twitter.com/#!/vyomlabs ||
<http://www.linkedin.com/company/vyom-labs>
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ??? ?
Sent: Saturday, August 11, 2012 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Escalation not working

 

** 

Hi folks!

What I need to do, when my esclation not viewed in log file?

I created new escaltion pool number 9. Set escalation to this pool. But it
is not working.

 

 

-- 
Bedt regards, 

Alexey

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Escalation not working

[Алексей Дюков]

Hi folks!
What I need to do, when my esclation not viewed in log file?
I created new escaltion pool number 9. Set escalation to this pool. But it
is not working.


-- 
Bedt regards,
Alexey

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Re: Escalation not working

[Brittain, Mark]

Ron,

In the admin tool go File > Server Information > Configuration. There is a 
check box "Disable Escalations".

If escalations were running and just decided to stop, that is a 6.3 bug. It 
happened to me about a year ago. BMC said it was a bug but the only fix was the 
restart.

FYI
Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron
Sent: Tuesday, June 30, 2009 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Escalation not working

Can someone tell me what needs to be running for Escalations to work in Remedy 
6.3.

Solaris 8
AR System 6.3
Oracle 9i db
Help Desk  & Change 6.0

Ron Suwanski
Remedy Administrator / Developer

DeVry Inc.
One Tower Lane
Oakbrook Terrace, IL 60181

p: 630.472.2209
f:  630.706.3446
e: rsuwan...@devry.com<mailto:rsuwan...@devry.com>

www.devry.edu<http://www.devry.com/>

[cid:image001.jpg@01C9F992.96BC6400]

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Re: Escalation not working

[Frank Caruso]

ARS needs to be running. Also there is a configuration setting that allows
escalations to be disabled. This setting is in the Administration tool in
the Server Settings page Configuration tab. Ensure that check box is not
checked.
Next, I would turn on escalation logging and see if anything is happening.
If you see no entries you may need to give the escalation process a kick.
You can do this by disabling escalations in the Server Settings page and the
enabling them. Or, you can restart ARS.

Frank.

On Tue, Jun 30, 2009 at 9:17 PM, Suwanski, Ron  wrote:

> **
>
> Can someone tell me what needs to be running for Escalations to work in
> Remedy 6.3.
>
>
>
> Solaris 8
>
> AR System 6.3
>
> Oracle 9i db
>
> Help Desk  & Change 6.0
>
>
>
> *Ron Suwanski*
>
> Remedy Administrator / Developer
>
>
>
> *DeVry Inc.*
>
> One Tower Lane
>
> Oakbrook Terrace, IL 60181
>
>
>
> p: 630.472.2209
>
> f:  630.706.3446
>
> e: rsuwan...@devry.com
>
>
>
> www.devry.edu 
>
>
>
> [image: cid:B32B817B-2671-4ABA-8B3A-2299C5556C56]
>
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Escalation not working

[Suwanski, Ron]

Can someone tell me what needs to be running for Escalations to work in
Remedy 6.3.

 

Solaris 8

AR System 6.3

Oracle 9i db

Help Desk  & Change 6.0

 

Ron Suwanski

Remedy Administrator / Developer

 

DeVry Inc.

One Tower Lane

Oakbrook Terrace, IL 60181

 

p: 630.472.2209

f:  630.706.3446

e: rsuwan...@devry.com  

 

www.devry.edu  

 

 

 


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Set fields Escalation not working

[brooksm]

Hi listers
I have an active link that sets several fields from a view form that fires
on lose focus of a field. This AL works perfectly. I'm trying to do this in
an escalation on a daily interval since the data in the view form may
change. As a test, I have the escalation set to run every 5 minutes, but the
problem is that the escalation is not running. The set fields is not firing.
I turned on escalation logging on the server, but the arescl.log file is
empty. I'm wondering if I need to do some kind of commit action? Or
something else?

Thanks!
Brooks
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