Escalation that's supposed to run once ran multiple times
Hi, We built a custom escalation set to run last Saturday at 12PM. One of the things this escalation does is to create a record in a custom form. However, upon checking today, we discovered that 5 records were created: Create Dates: Mar 30 (Fri) - 10:09 PM Mar 30 (Fri) - 10:37 PM Mar 31 (Sat) - 6:24 AM Mar 31 (Sat) - 7:52 AM Mar 31 (Sat) - 5:42 PM So it looks like the escalation ran 5 times over the weekend. Does anybody have any idea an how this could happen? Could there be a bug in the Remedy escalations? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Escalation that's supposed to run once ran multiple times
hi, Just wanted to know was there a qualification to your esclation? and the 5 records u searched on that form was the submitter AR_ESCLATOR or something similar? thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Escalation that's supposed to run once ran multiple times
Maybe an screenshot of your qualification execution options may help. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Apr 2, 2012 at 11:04, Vikram vkulka...@columnit.com wrote: hi, Just wanted to know was there a qualification to your esclation? and the 5 records u searched on that form was the submitter AR_ESCLATOR or something similar? thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage002.jpgimage001.jpgimage003.jpg
Re: Escalation that's supposed to run once ran multiple times
At this point my only suggestion is to activate the escalation logs to see what is really happening. It could be a lot of possible root causes, from another escalation creating those requests, or a time configuration on the server different from the client, or a busy escalation pool that delays the execution, or ... a lot of cases. turn on the escalation log, wait for a request creation, and see what happened at this time. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Apr 2, 2012 at 12:06, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, ** ** Yes..submitter for all 5 records is AR_ESCALATOR. Please see attached screenshot of the Execution Options. ** ** Regards, *Kali Obsum* GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766 Ayala Ave. 1226 Makati City | Philippines ( +63 2 917 1910 | * ) kali.ob...@macquarie.com Shift Pattern: MNL Business Hours Upcoming Leave or Training: None For urgent requests, please call ITG Service Desk (x54321) or email the team at itgserviced...@macquarie.com ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Monday, April 02, 2012 5:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation that's supposed to run once ran multiple times** ** ** ** ** Maybe an screenshot of your qualification execution options may help. Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Apr 2, 2012 at 11:04, Vikram vkulka...@columnit.com wrote: hi, Just wanted to know was there a qualification to your esclation? and the 5 records u searched on that form was the submitter AR_ESCLATOR or something similar? thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage004.jpgimage001.jpgimage003.jpg
Re: Escalation that's supposed to run once ran multiple times
Kali, What records match the run-if of this qualification, and what is the action of this Escalation? This escalation will fire on all records in the associated forms, firing that action once for each record….it doesn’t explain the time differences….but is it possible that some other process, or another escalation maybe, created the other records? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Monday, April 02, 2012 4:07 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation that's supposed to run once ran multiple times ** Hi, Yes..submitter for all 5 records is AR_ESCALATOR. Please see attached screenshot of the Execution Options. Regards, Kali Obsum GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766 Ayala Ave. 1226 Makati City | Philippines ( +63 2 917 1910 | * ) kali.ob...@macquarie.com Shift Pattern: MNL Business Hours Upcoming Leave or Training: None For urgent requests, please call ITG Service Desk (x54321) or email the team at mailto:itgserviced...@macquarie.com itgserviced...@macquarie.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, April 02, 2012 5:10 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation that's supposed to run once ran multiple times ** Maybe an screenshot of your qualification execution options may help. Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Apr 2, 2012 at 11:04, Vikram vkulka...@columnit.com wrote: hi, Just wanted to know was there a qualification to your esclation? and the 5 records u searched on that form was the submitter AR_ESCLATOR or something similar? thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage003.jpgimage004.jpg
