Re: Filter - Webservice

2013-05-07 Thread Govind M
Is there any possibility on this scenario like opening a record in two windows 
or clients. One console gets the change and triggered the filter A on save. And 
if the user tries to make the same changes in second console and click save. 
The second save will have the transaction values which qualifies for filter 
Runif to trigger. I am not sure. But it would throw an error like This form 
was modified by another user and making changes and save would override it. 
Pls correct me if am wrong.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, May 02, 2013 7:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter - Webservice

**
Does another filter which fires before this one set field2=No? If so maybe the 
response to web service call is modifying the record, workflow sets field2 to 
No and the cycle starts over when filter A fires again.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:51 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Filter - Webservice

**
I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

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Re: Filter - Webservice

2013-05-07 Thread Jean-Louis Halleux
Mark,

I already had the exact same issue on a (too) fast machine with the standard 
ITSM application (change module). Here is my explanation for a change ticket 
(the behaviour I noticed was by design, so I have never found a real solution). 
Basically, it is due to multithreading.

The normal behaviour is the following
- Hit the save button of a change ticket
- Process the filters (phase 1)
- Commit to the DB
- Process the actions of phase2 filters

Now imagine this scenario:
During level 1 phase, you can run set action or push action (as long as the 
filter name ends with `!). Imagine you push a command to the CAI. Another 
thread (the CAI thread) is monitoring the CAI queue, and might execute the 
command before the Commit of the normal flow. So in fact the sequence is this:

- Hit the save button of a change ticket
- Process filters of phase 1
= Triggers push to CAI
- CAI processes command
= Modifies something in the ticket we started with. Initial commit is 
not yet executed, so filters are executed exactly as in the initial transaction
= Commit is done for this action
= Process phase 2 filters
- Commit is done in the DB for the initial action
- Process phase 2 filters.

In my case, my change requester sometimes received 2 notifications for the 
creation of one change. 

I hope this helps you a little.

Best regards,
Jean-Louis Halleux
ARSmarts Support




On 07 May 2013, at 14:46, Govind M govind@wipro.com wrote:

 **
 Is there any possibility on this scenario like opening a record in two 
 windows or clients. One console gets the change and triggered the filter A on 
 save. And if the user tries to make the same changes in second console and 
 click save. The second save will have the transaction values which qualifies 
 for filter Runif to trigger. I am not sure. But it would throw an error like 
 “This form was modified by another user and making changes and save would 
 override it”. Pls correct me if am wrong.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
 Sent: Thursday, May 02, 2013 7:24 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Filter - Webservice
  
 **
 Does another filter which fires before this one set field2=No? If so maybe 
 the response to web service call is modifying the record, workflow sets 
 field2 to No and the cycle starts over when filter A fires again.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
 Sent: Thursday, May 02, 2013 7:51 AM
 To: arslist@ARSLIST.ORG
 Subject: Filter - Webservice
  
 **
 I have been looking into one scenario to reproduce in test env but I just 
 confused more on this. It is like I have a filter with below syntax,
  
 Filter name  : Filter A
 Filter runif:  field1 = abdc AND field2 = No
 Actions :  Set field  - field 2 = Yes
Set field   - Trigger 3rd party webservice.
  
 After firing the filter A for first time, field2 was set to the value “Yes” 
 and triggered the wbs request to a middle ware app for a record.  After few 
 minutes, the same request has been triggered thrice with the intervals of 
 milliseconds which make me to think, after the value change in Runif field2, 
 is it possible to trigger the filter again? L From the user tool wise, there 
 is no track of changes in the record and we don’t have logs as well. I 
 suspect this can’t be by user action, since it of milliseconds interval.
  
 Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ 
 ideas are much appreciated to reproduce/resolve.
  
 Regards,
 Govind
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 e-mail. Please notify the sender immediately and destroy all copies of this 
 message and any attachments.
 
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 check this email and any attachments for the presence of viruses. The company 
 accepts no liability for any damage caused by any virus transmitted by this 
 email.
 
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 person or entity to which it is addressed and may contain information that is 
 privileged, confidential, or otherwise protected from disclosure. 
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Re: Filter - Webservice

2013-05-07 Thread Joe D'Souza
Have you taken a filter log and checked the arjavaplugin log to see if the
web service is indeed triggered 3 times?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Tuesday, May 07, 2013 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter - Webservice

 

Is there any possibility on this scenario like opening a record in two
windows or clients. One console gets the change and triggered the filter A
on save. And if the user tries to make the same changes in second console
and click save. The second save will have the transaction values which
qualifies for filter Runif to trigger. I am not sure. But it would throw an
error like This form was modified by another user and making changes and
save would override it. Pls correct me if am wrong.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, May 02, 2013 7:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter - Webservice

 

** 

Does another filter which fires before this one set field2=No? If so maybe
the response to web service call is modifying the record, workflow sets
field2 to No and the cycle starts over when filter A fires again. 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Filter - Webservice

 

** 

I have been looking into one scenario to reproduce in test env but I just
confused more on this. It is like I have a filter with below syntax, 

 

Filter name  : Filter A

Filter runif:  field1 = abdc AND field2 = No

Actions :  Set field  - field 2 = Yes

   Set field   - Trigger 3rd party webservice.

 

After firing the filter A for first time, field2 was set to the value Yes
and triggered the wbs request to a middle ware app for a record.  After few
minutes, the same request has been triggered thrice with the intervals of
milliseconds which make me to think, after the value change in Runif field2,
is it possible to trigger the filter again? :-( From the user tool wise,
there is no track of changes in the record and we don't have logs as well. I
suspect this can't be by user action, since it of milliseconds interval.

 

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/
ideas are much appreciated to reproduce/resolve.

 

Regards,

Govind

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Re: Filter - Webservice

2013-05-05 Thread Govind M
Does anybody have clue for the below one..! :)

From: Govind M (WI01 - GIS)
Sent: Thursday, May 02, 2013 5:21 PM
To: 'Action Request System discussion list(ARSList)'
Subject: Filter - Webservice

I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
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Please notify the sender immediately and destroy all copies of this message and 
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Re: Filter - Webservice

2013-05-05 Thread Govind M
It is a real one...!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, May 02, 2013 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter - Webservice

**
is Field2 'real' or is it display only?

On Thu, May 2, 2013 at 5:51 AM, Govind M 
govind@wipro.commailto:govind@wipro.com wrote:
**
I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

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this message are intended for the exclusive use of the addressee(s) and may 
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Please notify the sender immediately and destroy all copies of this message and 
any attachments.

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accepts no liability for any damage caused by any virus transmitted by this 
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Re: Filter - Webservice

2013-05-05 Thread Govind M
Mark, I have run thru the logs which triggers filter A and checked the WBS 
response by triggering it externally. There is no such filter runs after the 
response of WBS call. To say it accurately, this is the final filter which runs 
for a record. Also there is no looping filter to change the Field 2 value 
again, once it sets to YES.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, May 02, 2013 7:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter - Webservice

**
Does another filter which fires before this one set field2=No? If so maybe the 
response to web service call is modifying the record, workflow sets field2 to 
No and the cycle starts over when filter A fires again.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:51 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Filter - Webservice

**
I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

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Filter - Webservice

2013-05-02 Thread Govind M
I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

Please do not print this email unless it is absolutely necessary.

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this message are intended for the exclusive use of the addressee(s) and may 
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Re: Filter - Webservice

2013-05-02 Thread Longwing, Lj
is Field2 'real' or is it display only?


On Thu, May 2, 2013 at 5:51 AM, Govind M govind@wipro.com wrote:

 **

 I have been looking into one scenario to reproduce in test env but I just
 confused more on this. It is like I have a filter with below syntax, 

 ** **

 Filter name  : Filter A

 Filter runif:  field1 = abdc AND field2 = No

 Actions :  Set field  - field 2 = Yes

Set field   - Trigger 3rd party webservice.***
 *

 ** **

 After firing the filter A for first time, field2 was set to the value
 “Yes” and triggered the wbs request to a middle ware app for a record.
  After few minutes, the same request has been triggered thrice with the
 intervals of milliseconds which make me to think, after the value change in
 Runif field2, is it possible to trigger the filter again? L From the user
 tool wise, there is no track of changes in the record and we don’t have
 logs as well. I suspect this can’t be by user action, since it of
 milliseconds interval.

 ** **

 Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/
 ideas are much appreciated to reproduce/resolve.

 ** **

 Regards,

 Govind

 * Please do not print this email unless it is absolutely necessary. *

 The information contained in this electronic message and any attachments
 to this message are intended for the exclusive use of the addressee(s) and
 may contain proprietary, confidential or privileged information. If you are
 not the intended recipient, you should not disseminate, distribute or copy
 this e-mail. Please notify the sender immediately and destroy all copies of
 this message and any attachments.

 WARNING: Computer viruses can be transmitted via email. The recipient
 should check this email and any attachments for the presence of viruses.
 The company accepts no liability for any damage caused by any virus
 transmitted by this email.

 www.wipro.com
  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Filter - Webservice

2013-05-02 Thread Brittain, Mark
Does another filter which fires before this one set field2=No? If so maybe the 
response to web service call is modifying the record, workflow sets field2 to 
No and the cycle starts over when filter A fires again.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M
Sent: Thursday, May 02, 2013 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Filter - Webservice

**
I have been looking into one scenario to reproduce in test env but I just 
confused more on this. It is like I have a filter with below syntax,

Filter name  : Filter A
Filter runif:  field1 = abdc AND field2 = No
Actions :  Set field  - field 2 = Yes
   Set field   - Trigger 3rd party webservice.

After firing the filter A for first time, field2 was set to the value Yes and 
triggered the wbs request to a middle ware app for a record.  After few 
minutes, the same request has been triggered thrice with the intervals of 
milliseconds which make me to think, after the value change in Runif field2, is 
it possible to trigger the filter again? :( From the user tool wise, there is 
no track of changes in the record and we don't have logs as well. I suspect 
this can't be by user action, since it of milliseconds interval.

Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/ ideas 
are much appreciated to reproduce/resolve.

Regards,
Govind

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

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Re: Filter - Webservice

2013-05-02 Thread jayesh panchal
U can use filter guide to trigger the filter again using GO TO label and
also u can use WAIT action for user interaction..i am not aware if we can
run filter after some seconds...beware of using GO TO and make sure it
doesnt lead to infinite loop..make sure u use exit to exit filter guide on
false action

Regards
Jayesh
On May 2, 2013 5:21 PM, Govind M govind@wipro.com wrote:

 **

 I have been looking into one scenario to reproduce in test env but I just
 confused more on this. It is like I have a filter with below syntax, 

 ** **

 Filter name  : Filter A

 Filter runif:  field1 = abdc AND field2 = No

 Actions :  Set field  - field 2 = Yes

Set field   - Trigger 3rd party webservice.***
 *

 ** **

 After firing the filter A for first time, field2 was set to the value
 “Yes” and triggered the wbs request to a middle ware app for a record.
  After few minutes, the same request has been triggered thrice with the
 intervals of milliseconds which make me to think, after the value change in
 Runif field2, is it possible to trigger the filter again? L From the user
 tool wise, there is no track of changes in the record and we don’t have
 logs as well. I suspect this can’t be by user action, since it of
 milliseconds interval.

 ** **

 Does any come across in ARS 7.1 patch 8 in solaris box.?  Any solutions/
 ideas are much appreciated to reproduce/resolve.

 ** **

 Regards,

 Govind

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