Flashboards Question
Hi Group, I have a flashboards related question. It may be basic and maybe I am overthinking it! I have a requirement where I need to present a bar chart where x axis corresponds to the sum of three variable (let's say Total SLA's met, breached and at risk, these are diiffent fields in the custom form). and the y axis documents the severities. Now in a flashboard variable one can only group by two variables and hence the first one would be the severity. But I need to figure out a way so that the graph represents all the SLA's mentioned above in a straight bar each represented by a different color for the specific severity. I tried creating a separate variable for each SLA and adding all of them to the flashboard. But the resulting graph does not seem intuitive and is definitely what I am looking for. It has got me to thinking if this can be achieved in the dashboard. Does anyone have any ideas as to how I may approach the above problem? Thanks SV ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Flashboards Question
Hi Group, I have a flashboards related question. It may be basic and maybe I am overthinking it! I have a requirement where I need to present a bar chart where x axis corresponds to the sum of three variable (let's say Total SLA's met, breached and at risk, these are diiffent fields in the custom form). and the y axis documents the severities. Now in a flashboard variable one can only group by two variables and hence the first one would be the severity. But I need to figure out a way so that the graph represents all the SLA's mentioned above in a straight bar each represented by a different color for the specific severity. I tried creating a separate variable for each SLA and adding all of them to the flashboard. But the resulting graph does not seem intuitive and is definitely what I am looking for. It has got me to thinking if this can be achieved in the dashboard. Does anyone have any ideas as to how I may approach the above problem? Thanks Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Flashboards question
Howard checked them already, they are all set to Public thanks shafqat --- On Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]> wrote: From: Howard Richter <[EMAIL PROTECTED]> Subject: Re: Flashboards question To: arslist@ARSLIST.ORG Date: Wednesday, September 17, 2008, 8:53 PM ** Shafqat, Open up (in the admin tool) each part of the flashboard your trying to use and check permissions at that level. I know that Demo should work, however its something to check. Howard Something strange is going on. Howard On Tue, Sep 16, 2008 at 7:34 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: ** Howard that is what I thought, but the user is Demo and with Admin access. I have tried with another user with a Fixed License and Administrator access. But still the same message. The user has all application permissions, for example App-Admin etc. thanks shafqat --- On Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]> wrote: From: Howard Richter <[EMAIL PROTECTED]> Subject: Re: Flashboards question To: arslist@ARSLIST.ORG Date: Wednesday, September 17, 2008, 12:28 AM ** Shafqat, It sounds like a permissions issue. hbr On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: ** Hi All When trying to view the flashboards for SLA's, no matter who the user is, it gives the message ARERROR [9200] User has no access permission to Trend of Number of Missed Time-based SLAs by Application obviously the Trend of Number message changes with the flashboards Environment: ARS 7.0.01 Patch 5 SLA 6 Solaris Oracle 10.2 Thank you for any help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Flashboards question
Shafqat, Open up (in the admin tool) each part of the flashboard your trying to use and check permissions at that level. I know that Demo should work, however its something to check. Howard Something strange is going on. Howard On Tue, Sep 16, 2008 at 7:34 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: > ** Howard > that is what I thought, but the user is Demo and with Admin access. I have > tried with another user with a Fixed License and Administrator access. But > still the same message. > The user has all application permissions, for example App-Admin etc. > > thanks > > shafqat > > --- On *Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]>* wrote: > > From: Howard Richter <[EMAIL PROTECTED]> > Subject: Re: Flashboards question > To: arslist@ARSLIST.ORG > Date: Wednesday, September 17, 2008, 12:28 AM > > ** Shafqat, > > It sounds like a permissions issue. > > hbr > > On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: > >> ** Hi All >> >> When trying to view the flashboards for SLA's, no matter who the user is, >> it gives the message >> >> ARERROR [9200] User has no access permission to Trend of Number of Missed >> Time-based SLAs by Application >> >> obviously the Trend of Number message changes with the flashboards >> >> Environment: ARS 7.0.01 Patch 5 >> SLA 6 >> Solaris >> Oracle 10.2 >> >> Thank you for any help >> >> shafqat >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Flashboards question
Shafqat, The error number range seems like its a system error, but have you checked if there is workflow that may be throwing that error? Workflow such as an Active Link or (less likely) a Filter? Browse the ACTLINK_MESSAGE database table for text contained in that error message, and if you do find it, look for the Active Link condition that may be causing that error.. It is not likely to be a filter unless you are getting that error on a submit or query operation.. So if thats the case and you do not find an AL that throws that error, look for this message in the FILTER_MESSAGE table for a filter that may be causing it.. Cheers Joe - Original Message From: Shafqat Ayaz <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, September 16, 2008 7:34:41 PM Subject: Re: Flashboards question ** Howard that is what I thought, but the user is Demo and with Admin access. I have tried with another user with a Fixed License and Administrator access. But still the same message. The user has all application permissions, for example App-Admin etc. thanks shafqat --- On Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]> wrote: From: Howard Richter <[EMAIL PROTECTED]> Subject: Re: Flashboards question To: arslist@ARSLIST.ORG Date: Wednesday, September 17, 2008, 12:28 AM ** Shafqat, It sounds like a permissions issue. hbr On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: ** Hi All When trying to view the flashboards for SLA's, no matter who the user is, it gives the message ARERROR [9200] User has no access permission to Trend of Number of Missed Time-based SLAs by Application obviously the Trend of Number message changes with the flashboards Environment: ARS 7.0.01 Patch 5 SLA 6 Solaris Oracle 10.2 Thank you for any help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Flashboards question
Howard that is what I thought, but the user is Demo and with Admin access. I have tried with another user with a Fixed License and Administrator access. But still the same message. The user has all application permissions, for example App-Admin etc. thanks shafqat --- On Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]> wrote: From: Howard Richter <[EMAIL PROTECTED]> Subject: Re: Flashboards question To: arslist@ARSLIST.ORG Date: Wednesday, September 17, 2008, 12:28 AM ** Shafqat, It sounds like a permissions issue. hbr On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: ** Hi All When trying to view the flashboards for SLA's, no matter who the user is, it gives the message ARERROR [9200] User has no access permission to Trend of Number of Missed Time-based SLAs by Application obviously the Trend of Number message changes with the flashboards Environment: ARS 7.0.01 Patch 5 SLA 6 Solaris Oracle 10.2 Thank you for any help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Flashboards question
Shafqat, It sounds like a permissions issue. hbr On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote: > ** Hi All > > When trying to view the flashboards for SLA's, no matter who the user is, > it gives the message > > ARERROR [9200] User has no access permission to Trend of Number of Missed > Time-based SLAs by Application > > obviously the Trend of Number message changes with the flashboards > > Environment: ARS 7.0.01 Patch 5 > SLA 6 > Solaris > Oracle 10.2 > > Thank you for any help > > shafqat > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Flashboards question
Hi All When trying to view the flashboards for SLA's, no matter who the user is, it gives the message ARERROR [9200] User has no access permission to Trend of Number of Missed Time-based SLAs by Application obviously the Trend of Number message changes with the flashboards Environment: ARS 7.0.01 Patch 5 SLA 6 Solaris Oracle 10.2 Thank you for any help shafqat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Flashboards Question
Good morning listers! First off, thank you to those who responded to my question a couple of weeks ago regarding CTI management. Your input was very helpful. Secondly, I have a Flashboards question which probably has an easy answer which I am overlooking. The environment here is: ARS 7.0.1, Patch 001 Flashboards 7.0.1 ITSM 6 OS: Windows 2003 DB: MSSQL 2000 On the Remedy Support form in the ITSM suite there are several flashboards located on the lower right-hand side. Of particular interest here is the flashboard displaying cases by category. Management here is asking if that flashboard can display cases by Item (easily done by modifying the OOB flashboard variable by changing the Group By from "Category" to "Item"). The issue is that by doing so, with all the Items that we have defined, there would be many bars in the bar graph for each Item, making the flashboard useless. Is there any way that this could be limited to the top 10 Items in use rather than all Items in use? I can do a SQL query which will provide that answer but translating that to a custom flashboard is proving to be difficult, and the powers-that-be here are looking for the graphical representation. I'm curious if I am missing something obvious. Appreciate the help. Joe Joseph Kasell Network Management Integrator Global Telcom Services Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Simple Flashboards Question...
** Yup. I was diligent in setting passwords on install, as you probably were, and yet this still has to be set afterward. Would be nice if it were part of the install script. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shyam AttavarSent: Saturday, September 02, 2006 12:40 AMTo: arslist@ARSLIST.ORGSubject: Re: Simple Flashboards Question... ** Thanks for the additional details. Did not realize that these two set of passwords have to match. Cheers, -- Shyam *** Reggie H wrote: It was a no-brainer. For whatever reason, I believed the password for MidTier's 'Remedy Configuration Tool' was connected to the password settinginside the 'Remedy Admin Tool' that's locted under 'File' --> 'ServerInformation...' --> 'Connection Settings' Tab. Inside Mid Tier's RemedyConfiguration Tool under 'AR Server Settings', the 'Admin Password' there isrelated to the 'Mid Tier Administration Password' setting in the RemedyAdmin Tool. Edit the server and make sure the passwords match.Shyam Attavar wrote:> > Reggie, > Would you mind posting what you found out? > I am in the process of setting up our flashboards and would like to know> what the issue/solution is, just in case I run into such a scenario.> Thanks in advance,> --> Shyam> > *> Reggie H wrote:>> I figured out what the problem was. Later peeps...>> >> >> >> Reggie H wrote:>> > >> > Environment:>> > >> > MS Server 2003>> > SQL 2000 SP3a>> > ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy)>> > Mid Tier installed on server 'b' (not licensed... yet)>> > Flashboards installed on server 'b' (not licensed... yet)>> > >> > Question: I receive an error [ARERR 329: Invalid passord or>> authentication>> > string for an existing user]. What could be causing this error. I'm>> > logged in with a user with admin rights. What else could be the>> problem.>> > > __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Simple Flashboards Question...
** Thanks for the additional details. Did not realize that these two set of passwords have to match. Cheers, -- Shyam *** Reggie H wrote: It was a no-brainer. For whatever reason, I believed the password for MidTier's 'Remedy Configuration Tool' was connected to the password settinginside the 'Remedy Admin Tool' that's locted under 'File' --> 'ServerInformation...' --> 'Connection Settings' Tab. Inside Mid Tier's RemedyConfiguration Tool under 'AR Server Settings', the 'Admin Password' there isrelated to the 'Mid Tier Administration Password' setting in the RemedyAdmin Tool. Edit the server and make sure the passwords match.Shyam Attavar wrote:> > Reggie, > Would you mind posting what you found out? > I am in the process of setting up our flashboards and would like to know> what the issue/solution is, just in case I run into such a scenario.> Thanks in advance,> --> Shyam> > *> Reggie H wrote:>> I figured out what the problem was. Later peeps...>> >> >> >> Reggie H wrote:>> > >> > Environment:>> > >> > MS Server 2003>> > SQL 2000 SP3a>> > ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy)>> > Mid Tier installed on server 'b' (not licensed... yet)>> > Flashboards installed on server 'b' (not licensed... yet)>> > >> > Question: I receive an error [ARERR 329: Invalid passord or>> authentication>> > string for an existing user]. What could be causing this error. I'm>> > logged in with a user with admin rights. What else could be the>> problem.>> > > __20060125___This posting was submitted with HTML in it___
Re: Simple Flashboards Question...
It was a no-brainer. For whatever reason, I believed the password for Mid Tier's 'Remedy Configuration Tool' was connected to the password setting inside the 'Remedy Admin Tool' that's locted under 'File' --> 'Server Information...' --> 'Connection Settings' Tab. Inside Mid Tier's Remedy Configuration Tool under 'AR Server Settings', the 'Admin Password' there is related to the 'Mid Tier Administration Password' setting in the Remedy Admin Tool. Edit the server and make sure the passwords match. Shyam Attavar wrote: > > Reggie, > Would you mind posting what you found out? > I am in the process of setting up our flashboards and would like to know > what the issue/solution is, just in case I run into such a scenario. > Thanks in advance, > -- > Shyam > > * > Reggie H wrote: >> I figured out what the problem was. Later peeps... >> >> >> >> Reggie H wrote: >> > >> > Environment: >> > >> > MS Server 2003 >> > SQL 2000 SP3a >> > ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy) >> > Mid Tier installed on server 'b' (not licensed... yet) >> > Flashboards installed on server 'b' (not licensed... yet) >> > >> > Question: I receive an error [ARERR 329: Invalid passord or >> authentication >> > string for an existing user]. What could be causing this error. I'm >> > logged in with a user with admin rights. What else could be the >> problem. >> > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > -- View this message in context: http://www.nabble.com/Simple-Flashboards-Question...-tf2152427.html#a6014729 Sent from the ARS (Action Request System) forum at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Simple Flashboards Question...
** Reggie, Would you mind posting what you found out? I am in the process of setting up our flashboards and would like to know what the issue/solution is, just in case I run into such a scenario. Thanks in advance, -- Shyam * Reggie H wrote:> I figured out what the problem was. Later peeps...> > > > Reggie H wrote:> > > > Environment:> > > > MS Server 2003> > SQL 2000 SP3a> > ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy)> > Mid Tier installed on server 'b' (not licensed... yet)> > Flashboards installed on server 'b' (not licensed... yet)> > > > Question: I receive an error [ARERR 329: Invalid passord or authentication> > string for an existing user]. What could be causing this error. I'm> > logged in with a user with admin rights. What else could be the problem.> > __20060125___This posting was submitted with HTML in it___
Re: Simple Flashboards Question...
I figured out what the problem was. Later peeps... Reggie H wrote: > > Environment: > > MS Server 2003 > SQL 2000 SP3a > ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy) > Mid Tier installed on server 'b' (not licensed... yet) > Flashboards installed on server 'b' (not licensed... yet) > > Question: I receive an error [ARERR 329: Invalid passord or authentication > string for an existing user]. What could be causing this error. I'm > logged in with a user with admin rights. What else could be the problem. > -- View this message in context: http://www.nabble.com/Simple-Flashboards-Question...-tf2152427.html#a6006787 Sent from the ARS (Action Request System) forum at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Simple Flashboards Question...
As of right now, it is set. I'm pretty sure it was set before. Funny thing is when I installed it, the sample flashboards were not on the server. The passwords are the same as requested. Axton Grams wrote: > > In the admin tool, under the server settings-> connection settings, what > are the mid-tier user and remedy application service user passwords set > to? Are your fb and mid-tier configured to use these password? > > Axton Grams > > Reggie H wrote: >> Environment: >> >> MS Server 2003 >> SQL 2000 SP3a >> ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy) >> Mid Tier installed on server 'b' (not licensed... yet) >> Flashboards installed on server 'b' (not licensed... yet) >> >> Question: I receive an error [ARERR 329: Invalid passord or >> authentication >> string for an existing user]. What could be causing this error. I'm >> logged >> in with a user with admin rights. What else could be the problem. > > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > -- View this message in context: http://www.nabble.com/Simple-Flashboards-Question...-tf2152427.html#a5996875 Sent from the ARS (Action Request System) forum at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Simple Flashboards Question...
In the admin tool, under the server settings-> connection settings, what are the mid-tier user and remedy application service user passwords set to? Are your fb and mid-tier configured to use these password? Axton Grams Reggie H wrote: > Environment: > > MS Server 2003 > SQL 2000 SP3a > ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy) > Mid Tier installed on server 'b' (not licensed... yet) > Flashboards installed on server 'b' (not licensed... yet) > > Question: I receive an error [ARERR 329: Invalid passord or authentication > string for an existing user]. What could be causing this error. I'm logged > in with a user with admin rights. What else could be the problem. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Simple Flashboards Question...
Environment: MS Server 2003 SQL 2000 SP3a ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy) Mid Tier installed on server 'b' (not licensed... yet) Flashboards installed on server 'b' (not licensed... yet) Question: I receive an error [ARERR 329: Invalid passord or authentication string for an existing user]. What could be causing this error. I'm logged in with a user with admin rights. What else could be the problem. -- View this message in context: http://www.nabble.com/Simple-Flashboards-Question...-tf2152427.html#a5944453 Sent from the ARS (Action Request System) forum at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
