Re: HELP:SLM Application error
I'm pretty sure you can reinstall it if you remove all of its entries from the SHARE:ApplicationProperties form and rename the file folder on the server. I think I have even done that at some point while testing SLM and ITSM together - would have been in 2007 so I don't remember exactly. With no entry for the application in the form, the installer should run. It overwrote all existing objects, as I recall. Your mileage may vary, so get a good db backup snapshot first. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Thursday, January 29, 2009 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: HELP:SLM Application error ** Answer: You can't. SLM can't just be un-installed. That's the bad news. The good news is it can be removed (which is very hard and time consuming) and it can be re-installed. In this particular case I'd contact BMC support and ask for the SLM engineering group's help. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Balakumar, Viswanathan Sent: Thursday, January 29, 2009 10:24 AM To: arslist@ARSLIST.ORG Subject: HELP:SLM Application error ** ALL, We are having an issues with the SLM Application. One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as of this form to create a copy or similar; that removed it from the application) and when we open the Incident\any form that access any SLM form, we get the Application not licensed error. "The application is not licensed : Remedy Service Level Management (ARERR 9858)". We tried re-installing the SLM, but that did not work. So, we are thinking of uninstalling the SLM first and then install it freshly. But when i am looking for Uninstalling instructions in the SLM-Installation guide i did not find any.How do i uninstall the SLM Application? Do you suggest Un-Installing and Re-install will fix the issue "A form is removed from the SLM Application" ? Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS. Thanks, VB __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: HELP:SLM Application error
Answer: You can't. SLM can't just be un-installed. That's the bad news. The good news is it can be removed (which is very hard and time consuming) and it can be re-installed. In this particular case I'd contact BMC support and ask for the SLM engineering group's help. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Balakumar, Viswanathan Sent: Thursday, January 29, 2009 10:24 AM To: arslist@ARSLIST.ORG Subject: HELP:SLM Application error ** ALL, We are having an issues with the SLM Application. One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as of this form to create a copy or similar; that removed it from the application) and when we open the Incident\any form that access any SLM form, we get the Application not licensed error. "The application is not licensed : Remedy Service Level Management (ARERR 9858)". We tried re-installing the SLM, but that did not work. So, we are thinking of uninstalling the SLM first and then install it freshly. But when i am looking for Uninstalling instructions in the SLM-Installation guide i did not find any.How do i uninstall the SLM Application? Do you suggest Un-Installing and Re-install will fix the issue "A form is removed from the SLM Application" ? Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS. Thanks, VB __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
HELP:SLM Application error
ALL, We are having an issues with the SLM Application. One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as of this form to create a copy or similar; that removed it from the application) and when we open the Incident\any form that access any SLM form, we get the Application not licensed error. "The application is not licensed : Remedy Service Level Management (ARERR 9858)". We tried re-installing the SLM, but that did not work. So, we are thinking of uninstalling the SLM first and then install it freshly. But when i am looking for Uninstalling instructions in the SLM-Installation guide i did not find any.How do i uninstall the SLM Application? Do you suggest Un-Installing and Re-install will fix the issue "A form is removed from the SLM Application" ? Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
