Re: I don't want my users using the old user tool
I just recently went to 6.3 and didn't want 5.1.2 clients hitting the new system, so I made an active link that fires whenever a user hits the Home Page, one of the consoles (Support, Mgmt, etc.) or the main forms (HPD:HelpDesk, etc.). It throws an ARERR and tells them to either get a new client or login via the web. Won't let them go any further and tells them what to do. Run If qual: $ VERSION$ LIKE "%5.01.02%" ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Spam:Re: I don't want my users using the old user tool
Ok... don't open the init form. When they open their support console or help desk form Have an active link that check the version. If user version ss less than desired version pop message with download instructions. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, July 18, 2006 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool Unfortunately this won't work for his users...because the 4.x clients don't recognize the init form...and won't pop it -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, July 14, 2006 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool Serouche Here is an option. Set the remedy application to open an init form. Include a hidden field to set the version of the user tool connecting. Use a Active Link to check the version field. If the version is not what you want. Pop a message to the screen "blah blah blah download lastest version from here" Download now? If yes - Open a form with the url to download If no - message "You will be required to download before continuing", close application Or something like that. This should give you the control over the message you want presented to the user. You could even get fancy and set up another form to track login and design it to accept/give 1 grace log in before they will be forced to download the next time they go to log in. My .02 cents :) Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Friday, July 14, 2006 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool yes setting the API version is probably the best way. At least for me. Thanks to Carlos for his precise reference. Though this solution does not fully satisfy becasue I'd like to have a nice message as well explaining the user why he cannot connect anymore and what he should do. The default message coming with the ARSystem could be improved ;-) The problem is that I don't see how I should set my AL or filters to fire ? I have choosen that my users will not open the Home page. So I don't want to change this as I have more than 500 users. And so I don't see on which form my AL or filters should fire. Maybe I shall better create a hidden form to be opened upon connection ... hmmm ... Any other idea ? Serouche Jacques Andre wrote: >Hello Serouche > >The easiest way to achieve this will be to set the server setting "Minimum >API Setting" (in Admin tool , Server Information , Configuration) > >For example, to only allow 6.3 clients to connect to your server, set the >Minimum API version to 11. Please note that this will block any client >which does not use the 6.3 API. So if you are using the mid-tier or any >custom written API, it needs to use the 6.3 API, or it will be blocked. > >I suspect the API version for 6.0.1 is 10, but you will need to confirm >this. > >Hope this helps > >Jacques Andre >[EMAIL PROTECTED] > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Spam:Re: I don't want my users using the old user tool
Unfortunately this won't work for his users...because the 4.x clients don't recognize the init form...and won't pop it -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, July 14, 2006 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool Serouche Here is an option. Set the remedy application to open an init form. Include a hidden field to set the version of the user tool connecting. Use a Active Link to check the version field. If the version is not what you want. Pop a message to the screen "blah blah blah download lastest version from here" Download now? If yes - Open a form with the url to download If no - message "You will be required to download before continuing", close application Or something like that. This should give you the control over the message you want presented to the user. You could even get fancy and set up another form to track login and design it to accept/give 1 grace log in before they will be forced to download the next time they go to log in. My .02 cents :) Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Friday, July 14, 2006 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool yes setting the API version is probably the best way. At least for me. Thanks to Carlos for his precise reference. Though this solution does not fully satisfy becasue I'd like to have a nice message as well explaining the user why he cannot connect anymore and what he should do. The default message coming with the ARSystem could be improved ;-) The problem is that I don't see how I should set my AL or filters to fire ? I have choosen that my users will not open the Home page. So I don't want to change this as I have more than 500 users. And so I don't see on which form my AL or filters should fire. Maybe I shall better create a hidden form to be opened upon connection ... hmmm ... Any other idea ? Serouche Jacques Andre wrote: >Hello Serouche > >The easiest way to achieve this will be to set the server setting "Minimum >API Setting" (in Admin tool , Server Information , Configuration) > >For example, to only allow 6.3 clients to connect to your server, set the >Minimum API version to 11. Please note that this will block any client >which does not use the 6.3 API. So if you are using the mid-tier or any >custom written API, it needs to use the 6.3 API, or it will be blocked. > >I suspect the API version for 6.0.1 is 10, but you will need to confirm >this. > >Hope this helps > >Jacques Andre >[EMAIL PROTECTED] > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Spam:Re: I don't want my users using the old user tool
Serouche Here is an option. Set the remedy application to open an init form. Include a hidden field to set the version of the user tool connecting. Use a Active Link to check the version field. If the version is not what you want. Pop a message to the screen "blah blah blah download lastest version from here" Download now? If yes - Open a form with the url to download If no - message "You will be required to download before continuing", close application Or something like that. This should give you the control over the message you want presented to the user. You could even get fancy and set up another form to track login and design it to accept/give 1 grace log in before they will be forced to download the next time they go to log in. My .02 cents :) Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Friday, July 14, 2006 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Spam:Re: I don't want my users using the old user tool yes setting the API version is probably the best way. At least for me. Thanks to Carlos for his precise reference. Though this solution does not fully satisfy becasue I'd like to have a nice message as well explaining the user why he cannot connect anymore and what he should do. The default message coming with the ARSystem could be improved ;-) The problem is that I don't see how I should set my AL or filters to fire ? I have choosen that my users will not open the Home page. So I don't want to change this as I have more than 500 users. And so I don't see on which form my AL or filters should fire. Maybe I shall better create a hidden form to be opened upon connection ... hmmm ... Any other idea ? Serouche Jacques Andre wrote: >Hello Serouche > >The easiest way to achieve this will be to set the server setting "Minimum >API Setting" (in Admin tool , Server Information , Configuration) > >For example, to only allow 6.3 clients to connect to your server, set the >Minimum API version to 11. Please note that this will block any client >which does not use the 6.3 API. So if you are using the mid-tier or any >custom written API, it needs to use the 6.3 API, or it will be blocked. > >I suspect the API version for 6.0.1 is 10, but you will need to confirm >this. > >Hope this helps > >Jacques Andre >[EMAIL PROTECTED] > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Spam:Re: I don't want my users using the old user tool
yes setting the API version is probably the best way. At least for me. Thanks to Carlos for his precise reference. Though this solution does not fully satisfy becasue I'd like to have a nice message as well explaining the user why he cannot connect anymore and what he should do. The default message coming with the ARSystem could be improved ;-) The problem is that I don't see how I should set my AL or filters to fire ? I have choosen that my users will not open the Home page. So I don't want to change this as I have more than 500 users. And so I don't see on which form my AL or filters should fire. Maybe I shall better create a hidden form to be opened upon connection ... hmmm ... Any other idea ? Serouche Jacques Andre wrote: Hello Serouche The easiest way to achieve this will be to set the server setting "Minimum API Setting" (in Admin tool , Server Information , Configuration) For example, to only allow 6.3 clients to connect to your server, set the Minimum API version to 11. Please note that this will block any client which does not use the 6.3 API. So if you are using the mid-tier or any custom written API, it needs to use the 6.3 API, or it will be blocked. I suspect the API version for 6.0.1 is 10, but you will need to confirm this. Hope this helps Jacques Andre [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I don't want my users using the old user tool
Hello Serouche The easiest way to achieve this will be to set the server setting "Minimum API Setting" (in Admin tool , Server Information , Configuration) For example, to only allow 6.3 clients to connect to your server, set the Minimum API version to 11. Please note that this will block any client which does not use the 6.3 API. So if you are using the mid-tier or any custom written API, it needs to use the 6.3 API, or it will be blocked. I suspect the API version for 6.0.1 is 10, but you will need to confirm this. Hope this helps Jacques Andre [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I don't want my users using the old user tool
Hello Serouche you could use the keyword VERSION to check the version of the user tool, and if the returned value is less than 6 than do a close window, that will prevent the users from using a older version of the UT. kind regards shafqat --- Serouche Rahimpour <[EMAIL PROTECTED]> wrote: > Hi, > > some smart people are using the User tool version 4 against my ARS > server version 6.00.01. > They do this only to avoid the web interface because their Opera or > whatever bloody browser is not good enough for them when using it on ARS. > Actually to be totally honnest, they use Firefox 1.5 on Linux which is > not listed in the Matrix. > Anyway, I'd like to somehow educate these lost sheeps and make the old > user tool not accessible to their use. > Any idea/suggestion/help how to do this ? > Thanks > Serouche > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > Shafqat Ayaz __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I don't want my users using the old user tool
Title: RE: I don't want my users using the old user tool ** We have a couple of perl API apps from 4.5.2 that run against our system so that's why I like the Init-Form. I had to add the 2 different 4x checks because when I logged the versions our users had I found a couple of the 4x patches didn't have the leading space. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Thursday, July 13, 2006 10:34 AMTo: arslist@ARSLIST.ORGSubject: Re: I don't want my users using the old user tool ** Fred: I recommend setting the minimum API unless you are running Remedy applications that were made in the days of ARS 4.5.2 (which we do.) Your other method of checking $VERSION$ should be used in those cases. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, July 13, 2006 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: I don't want my users using the old user tool We have an Init-Form that checks their $VERSION$ to see if it meets the minimum level we have set. The basic Run-If is (( $VERSION$ < ' 5.02') OR ( $VERSION$ LIKE "04.%" ) OR ( $VERSION$ LIKE "4.%" )) If the Run-If passes we show an error to the user with a link to our Mid-Tier page so they can open a ticket to be upgraded (our users do not have Admin rights on their PCs). You can also do it by setting the Minimum API Version on the Server Information -> Configuration tab Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Serouche Rahimpour Sent: Thursday, July 13, 2006 10:19 AM To: arslist@ARSLIST.ORG Subject: I don't want my users using the old user tool Hi, some smart people are using the User tool version 4 against my ARS server version 6.00.01. They do this only to avoid the web interface because their Opera or whatever bloody browser is not good enough for them when using it on ARS. Actually to be totally honnest, they use Firefox 1.5 on Linux which is not listed in the Matrix. Anyway, I'd like to somehow educate these lost sheeps and make the old user tool not accessible to their use. Any idea/suggestion/help how to do this ? Thanks Serouche ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: I don't want my users using the old user tool
Title: RE: I don't want my users using the old user tool ** Fred: I recommend setting the minimum API unless you are running Remedy applications that were made in the days of ARS 4.5.2 (which we do.) Your other method of checking $VERSION$ should be used in those cases. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, July 13, 2006 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: I don't want my users using the old user tool We have an Init-Form that checks their $VERSION$ to see if it meets the minimum level we have set. The basic Run-If is (( $VERSION$ < ' 5.02') OR ( $VERSION$ LIKE "04.%" ) OR ( $VERSION$ LIKE "4.%" )) If the Run-If passes we show an error to the user with a link to our Mid-Tier page so they can open a ticket to be upgraded (our users do not have Admin rights on their PCs). You can also do it by setting the Minimum API Version on the Server Information -> Configuration tab Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Serouche Rahimpour Sent: Thursday, July 13, 2006 10:19 AM To: arslist@ARSLIST.ORG Subject: I don't want my users using the old user tool Hi, some smart people are using the User tool version 4 against my ARS server version 6.00.01. They do this only to avoid the web interface because their Opera or whatever bloody browser is not good enough for them when using it on ARS. Actually to be totally honnest, they use Firefox 1.5 on Linux which is not listed in the Matrix. Anyway, I'd like to somehow educate these lost sheeps and make the old user tool not accessible to their use. Any idea/suggestion/help how to do this ? Thanks Serouche ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: I don't want my users using the old user tool
On 7/13/06, Serouche Rahimpour <[EMAIL PROTECTED]> wrote: Hi, some smart people are using the User tool version 4 against my ARS server version 6.00.01. They do this only to avoid the web interface because their Opera or whatever bloody browser is not good enough for them when using it on ARS. Actually to be totally honnest, they use Firefox 1.5 on Linux which is not listed in the Matrix. Anyway, I'd like to somehow educate these lost sheeps and make the old user tool not accessible to their use. Any idea/suggestion/help how to do this ? Thanks Serouche See Configuring AR System servers in the admin tool online help; you can find it easily searching for "API (version)". Minimum API Version Specifies the oldest API version with which the server will communicate. The corresponding API and AR System versions are as follows: API 11 and AR System 6.3 API 10 and AR System 6.0 API 9 and AR System 5.1 API 8 and AR System 5.0 API 7 and AR System 4.5 API 6 and AR System 4.0 API 5 and AR System 3.2 API 4 and AR System 3.0 and 3.1 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I don't want my users using the old user tool
We have an Init-Form that checks their $VERSION$ to see if it meets the minimum level we have set. The basic Run-If is (( $VERSION$ < ' 5.02') OR ( $VERSION$ LIKE "04.%" ) OR ( $VERSION$ LIKE "4.%" )) If the Run-If passes we show an error to the user with a link to our Mid-Tier page so they can open a ticket to be upgraded (our users do not have Admin rights on their PCs). You can also do it by setting the Minimum API Version on the Server Information -> Configuration tab Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Thursday, July 13, 2006 10:19 AM To: arslist@ARSLIST.ORG Subject: I don't want my users using the old user tool Hi, some smart people are using the User tool version 4 against my ARS server version 6.00.01. They do this only to avoid the web interface because their Opera or whatever bloody browser is not good enough for them when using it on ARS. Actually to be totally honnest, they use Firefox 1.5 on Linux which is not listed in the Matrix. Anyway, I'd like to somehow educate these lost sheeps and make the old user tool not accessible to their use. Any idea/suggestion/help how to do this ? Thanks Serouche ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
I don't want my users using the old user tool
Hi, some smart people are using the User tool version 4 against my ARS server version 6.00.01. They do this only to avoid the web interface because their Opera or whatever bloody browser is not good enough for them when using it on ARS. Actually to be totally honnest, they use Firefox 1.5 on Linux which is not listed in the Matrix. Anyway, I'd like to somehow educate these lost sheeps and make the old user tool not accessible to their use. Any idea/suggestion/help how to do this ? Thanks Serouche ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
