Re: IE 7 and MidTier 6.3

2008-07-30 Thread Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC]
I think that there is just something wrong with this user's IE 7
installation. Still no other user has reported this issue. Additionally,
I have her using Mozilla and it's been working for her for several days
now. I am going to suggest to her to put in a request to have her IE 7
reinstalled.


Erica 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, July 25, 2008 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: IE 7 and MidTier 6.3

This is a multi-part message in MIME format.

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IE 7 and MidTier 6.3Erica,

Is it working on IE 7 below?

Have you recently configured Mid-tier to be behind a load balancer? This
could return invalid sessions if you have not configured it for sticky
IP's..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Harbin, Erica M.
(MSFC-NNM04AA02C)[SAIC]
  Sent: Friday, July 25, 2008 3:29 PM
  To: arslist@ARSLIST.ORG
  Subject: IE 7 and MidTier 6.3


  **
  ARS server - 7.0.1 patch3
  MidTier - 6.3 (custom patch)
  DB - Oracle 10

  Our organization pushed out IE7 last Friday and currently there is one
user having trouble with an app using MidTier since then. Unfortunately,
we have not been able to figure it out and have been going round and
round trying different things since we can't duplicate with any other
user. She receives the error ARERR 9201 - invalid session when
performing almost any action in the app. Wondering if anyone else is
having this problem or have any suggestions on where to look for
resolution or a workaround. We are in the process upgrading the dev web
server to MidTier 7.1 but need a workaround/fix until then.

  We have tried comparing IE settings, different user names,
etc...sometimes she is working but most of the time she is not. Of
course, we have deleted cache, cookies and history on numerous
occasions. Another weird thing that I noticed today is that when she
logs out, the license tool still shows that she is connected.

  We would be grateful for any suggestions at this time.

  Thanks!

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.526 / Virus Database: 270.5.6/1572 - Release Date:
7/25/2008
6:51 AM


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Re: IE 7 and MidTier 6.3

2008-07-30 Thread sam appecherla
Hi,

Just check with the Compatibility Matrix provided by BMC. I am not sure if
Mid tier 6.3 is compatible with IE 7. I suggest you strictly follow the
compatibility matrix provided by BMC.

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008


On Sat, Jul 26, 2008 at 12:59 AM, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] 
[EMAIL PROTECTED] wrote:

 **

 ARS server - 7.0.1 patch3
 MidTier - 6.3 (custom patch)
 DB - Oracle 10

 Our organization pushed out IE7 last Friday and currently there is one user
 having trouble with an app using MidTier since then. Unfortunately, we have
 not been able to figure it out and have been going round and round trying
 different things since we can't duplicate with any other user. She receives
 the error ARERR 9201 - invalid session when performing almost any action in
 the app. Wondering if anyone else is having this problem or have any
 suggestions on where to look for resolution or a workaround. We are in the
 process upgrading the dev web server to MidTier 7.1 but need a
 workaround/fix until then.

 We have tried comparing IE settings, different user names, etc…sometimes
 she is working but most of the time she is not. Of course, we have deleted
 cache, cookies and history on numerous occasions. Another weird thing that I
 noticed today is that when she logs out, the license tool still shows that
 she is connected.

 We would be grateful for any suggestions at this time.

 Thanks!
 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___

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IE 7 and MidTier 6.3

2008-07-25 Thread Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC]
ARS server - 7.0.1 patch3
MidTier - 6.3 (custom patch)
DB - Oracle 10

Our organization pushed out IE7 last Friday and currently there is one
user having trouble with an app using MidTier since then. Unfortunately,
we have not been able to figure it out and have been going round and
round trying different things since we can't duplicate with any other
user. She receives the error ARERR 9201 - invalid session when
performing almost any action in the app. Wondering if anyone else is
having this problem or have any suggestions on where to look for
resolution or a workaround. We are in the process upgrading the dev web
server to MidTier 7.1 but need a workaround/fix until then.
We have tried comparing IE settings, different user names,
etc...sometimes she is working but most of the time she is not. Of
course, we have deleted cache, cookies and history on numerous
occasions. Another weird thing that I noticed today is that when she
logs out, the license tool still shows that she is connected.
We would be grateful for any suggestions at this time.

Thanks!

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Re: IE 7 and MidTier 6.3

2008-07-25 Thread Howard Richter
Logging might help, but you need to have a v 7 mid-tier talking to a v 7
ars.

howard


On 7/25/08, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] 
[EMAIL PROTECTED] wrote:

 **

 ARS server - 7.0.1 patch3
 MidTier - 6.3 (custom patch)
 DB - Oracle 10

 Our organization pushed out IE7 last Friday and currently there is one user
 having trouble with an app using MidTier since then. Unfortunately, we have
 not been able to figure it out and have been going round and round trying
 different things since we can't duplicate with any other user. She receives
 the error ARERR 9201 - invalid session when performing almost any action in
 the app. Wondering if anyone else is having this problem or have any
 suggestions on where to look for resolution or a workaround. We are in the
 process upgrading the dev web server to MidTier 7.1 but need a
 workaround/fix until then.

 We have tried comparing IE settings, different user names, etc…sometimes
 she is working but most of the time she is not. Of course, we have deleted
 cache, cookies and history on numerous occasions. Another weird thing that I
 noticed today is that when she logs out, the license tool still shows that
 she is connected.

 We would be grateful for any suggestions at this time.

 Thanks!
 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
 html___




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: IE 7 and MidTier 6.3

2008-07-25 Thread Joe D'Souza
IE 7 and MidTier 6.3Erica,

Is it working on IE 7 below?

Have you recently configured Mid-tier to be behind a load balancer? This
could return invalid sessions if you have not configured it for sticky
IP's..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Harbin, Erica M.
(MSFC-NNM04AA02C)[SAIC]
  Sent: Friday, July 25, 2008 3:29 PM
  To: arslist@ARSLIST.ORG
  Subject: IE 7 and MidTier 6.3


  **
  ARS server - 7.0.1 patch3
  MidTier - 6.3 (custom patch)
  DB - Oracle 10

  Our organization pushed out IE7 last Friday and currently there is one
user having trouble with an app using MidTier since then. Unfortunately, we
have not been able to figure it out and have been going round and round
trying different things since we can't duplicate with any other user. She
receives the error ARERR 9201 - invalid session when performing almost any
action in the app. Wondering if anyone else is having this problem or have
any suggestions on where to look for resolution or a workaround. We are in
the process upgrading the dev web server to MidTier 7.1 but need a
workaround/fix until then.

  We have tried comparing IE settings, different user names, etc…sometimes
she is working but most of the time she is not. Of course, we have deleted
cache, cookies and history on numerous occasions. Another weird thing that I
noticed today is that when she logs out, the license tool still shows that
she is connected.

  We would be grateful for any suggestions at this time.

  Thanks!

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.526 / Virus Database: 270.5.6/1572 - Release Date: 7/25/2008
6:51 AM

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