OT:RE: IE Security Setting for mid-tier (Supportweb version)
William, https://supportweb.remedy.com/arsys/apps/support/indexsecure.jsp2 --> Title of page shows v5.1.1 (So the error page looks like a v5.1.1 Mid-Tier to me.) Now maybe they have upgraded other parts of the Mid-Tier, but some of it is still suck very firmly in v5. Which really makes a person wonder. Why? Is v6 or v7 not good enough for them to upgrade? Why are they then soon to "not support" a version that they are (apparently) still using to support us? ! ? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier That said, I am accessing the Remedy Support site - and failing. I don't know what version of the mid-teir they are on but it looks like V6.03xx William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT-RE: IE Security Setting for mid-tier
If they hadn't included the "disable" feature with the MS-Office assistant it would have been time for torches and pitchforks. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Tue 7/25/2006 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier I actually know a person who was on the development team for the MS Office Assistant. She's a very nice lady, and was genuinely hurt when I told her how reviled it is in the IT world...which is when I found out that she worked on it...ouch. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier The Windows firewall (which is pure evil) was among the first things I disabled - along with the evil MS-Office assistant. That said, I am accessing the Remedy Support site - and failing. I don't know what version of the mid-teir they are on but it looks like V6.03xx William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Heider, Stephen Sent: Tue 7/25/2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Do you have the Windows Firewall on? I think it's on by default when you install WinXP. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 1:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: IE Security Setting for mid-tier-SOLVED
Yeah, it turns out that JRE is pretty important :) I knew it was something stupid like that. Live and learn - normally I just go ahead and install AR Server etc on my laptops when I get them - this time I'm holding off until I have to have it (since I have other servers to connect to). William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Tue 7/25/2006 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier You will have to go get it off the Sun web site - it's about 16 mb - I recommend j2re-1_4_2_10 from the archives since that is what we have been using in our ARS 7.0 server installs and on our desktops - we avoid 1.5 anything since it has too many incompatibilities with existing applications in our environment. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Ah-ha! Didn't think of that - I didn't install it because I haven't installed the mid-tier yet. I can't browse the support site and I don't have docs with me - could someone be so kind as the check the version I need of the JVM (and whether it's Sun/Microsoft) and email it to me? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Tue 7/25/2006 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Did you install a JRE / JVM on it? Microsoft no longer includes their JVM, so you probably have a Java-free environment. If there's no JVM or if there is but you did not include IE in the install, it's definitely not going to work with any mid-tiers prior to 6.3. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 12:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: IE Security Setting for mid-tier
You will have to go get it off the Sun web site - it's about 16 mb - I recommend j2re-1_4_2_10 from the archives since that is what we have been using in our ARS 7.0 server installs and on our desktops - we avoid 1.5 anything since it has too many incompatibilities with existing applications in our environment. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 1:26 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Ah-ha! Didn't think of that - I didn't install it because I haven't installed the mid-tier yet. I can't browse the support site and I don't have docs with me - could someone be so kind as the check the version I need of the JVM (and whether it's Sun/Microsoft) and email it to me? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Tue 7/25/2006 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Did you install a JRE / JVM on it? Microsoft no longer includes their JVM, so you probably have a Java-free environment. If there's no JVM or if there is but you did not include IE in the install, it's definitely not going to work with any mid-tiers prior to 6.3. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 12:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: IE Security Setting for mid-tier
Ah-ha! Didn't think of that - I didn't install it because I haven't installed the mid-tier yet. I can't browse the support site and I don't have docs with me - could someone be so kind as the check the version I need of the JVM (and whether it's Sun/Microsoft) and email it to me? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Tue 7/25/2006 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Did you install a JRE / JVM on it? Microsoft no longer includes their JVM, so you probably have a Java-free environment. If there's no JVM or if there is but you did not include IE in the install, it's definitely not going to work with any mid-tiers prior to 6.3. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 12:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: IE Security Setting for mid-tier
I actually know a person who was on the development team for the MS Office Assistant. She's a very nice lady, and was genuinely hurt when I told her how reviled it is in the IT world...which is when I found out that she worked on it...ouch. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier The Windows firewall (which is pure evil) was among the first things I disabled - along with the evil MS-Office assistant. That said, I am accessing the Remedy Support site - and failing. I don't know what version of the mid-teir they are on but it looks like V6.03xx William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Heider, Stephen Sent: Tue 7/25/2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Do you have the Windows Firewall on? I think it's on by default when you install WinXP. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 1:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: IE Security Setting for mid-tier
The Windows firewall (which is pure evil) was among the first things I disabled - along with the evil MS-Office assistant. That said, I am accessing the Remedy Support site - and failing. I don't know what version of the mid-teir they are on but it looks like V6.03xx William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 -Original Message- From: Action Request System discussion list(ARSList) on behalf of Heider, Stephen Sent: Tue 7/25/2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: IE Security Setting for mid-tier Do you have the Windows Firewall on? I think it's on by default when you install WinXP. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 1:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: IE Security Setting for mid-tier
Did you install a JRE / JVM on it? Microsoft no longer includes their JVM, so you probably have a Java-free environment. If there's no JVM or if there is but you did not include IE in the install, it's definitely not going to work with any mid-tiers prior to 6.3. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 12:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: IE Security Setting for mid-tier
Do you have the Windows Firewall on? I think it's on by default when you install WinXP. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 1:57 PM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: IE Security Setting for mid-tier
I don't know of any issues with Mid-Tier (you didn't state what version) and IE 6 - I've seen it used in that combination many times. I would stop tweaking IE and look at your IIS configuration, and possibly your New Atlanta configuration, too. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, July 25, 2006 10:57 AM To: arslist@ARSLIST.ORG Subject: IE Security Setting for mid-tier I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
IE Security Setting for mid-tier
I just got a new laptop - and installed Win XP Pro and IE 6 along with it. Now the Remedy support site and other mid-tier apps do not work. I've confirmed the sites themself actually are up and working - but for some reason I'm not getting IE to work. I've messed with the IE settings quite a bit. Does anyone have the de facto "this is how IE must be configured" FAQ? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
