Re: ITSM 7 - Installation Oddity
I did you install the Incident Management Application License prior to installing Incident? Also Incident installs workflow used by Problem. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 8 Jan 2007 7:09 PM Subject: ITSM 7 - Installation Oddity ** Hi Listers! So I loaded ARS 7.01, approval server, assignment engine and CMDB 2.0x. So far so good right? Well, I installed Incident management; the folders were created but the forms don’t show up in AR Admin, nor can I access any of the functionality via the user tool. So I removed the folder, registry keys, etc and did a reinstall. Again, it appeared to function just fine but again, no components were accessible… I have since installed Problem and Change management without any issues. I reviewed the incident management installation logs and everything looks fine…there are no errors; installation completed successfully. Can somebody tell me what I missed? Why doesn’t Incident management work and how can I fix it? Thanks in advance! Eli __20060125___This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 - Installation Oddity
I did install the licensing first. I think I'm to the point where I need to wipe my dev server clean and start over :-( From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, January 09, 2007 4:33 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 - Installation Oddity I did you install the Incident Management Application License prior to installing Incident? Also Incident installs workflow used by Problem. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 8 Jan 2007 7:09 PM Subject: ITSM 7 - Installation Oddity ** Hi Listers! So I loaded ARS 7.01, approval server, assignment engine and CMDB 2.0x. So far so good right? Well, I installed Incident management; the folders were created but the forms don't show up in AR Admin, nor can I access any of the functionality via the user tool. So I removed the folder, registry keys, etc and did a reinstall. Again, it appeared to function just fine but again, no components were accessible... I have since installed Problem and Change management without any issues. I reviewed the incident management installation logs and everything looks fine...there are no errors; installation completed successfully. Can somebody tell me what I missed? Why doesn't Incident management work and how can I fix it? Thanks in advance! Eli __20060125___This posting was submitted with HTML in it___ size=2 width=100% align=center Check out the new AOL http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redi r=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol . Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 7 - Installation Oddity
Hi Listers! So I loaded ARS 7.01, approval server, assignment engine and CMDB 2.0x. So far so good right? Well, I installed Incident management; the folders were created but the forms don't show up in AR Admin, nor can I access any of the functionality via the user tool. So I removed the folder, registry keys, etc and did a reinstall. Again, it appeared to function just fine but again, no components were accessible... I have since installed Problem and Change management without any issues. I reviewed the incident management installation logs and everything looks fine...there are no errors; installation completed successfully. Can somebody tell me what I missed? Why doesn't Incident management work and how can I fix it? Thanks in advance! Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
