Re: ITSM 7.5: How to Set Group's Paging Hours Broken across Midnight?
Andrew, that would work, except that I don't know how. Each day has a column of 8 fields to fill in. I can't find any explanation of why more than 2 and how to use them. I will try having two time slots defined in top 4 fields. Thanks. --- On Wed, 4/27/11, Andrew C Goodall wrote: > From: Andrew C Goodall > Subject: Re: ITSM 7.5: How to Set Group's Paging Hours Broken across Midnight? > To: arslist@ARSLIST.ORG > Date: Wednesday, April 27, 2011, 8:23 PM > Not familiar with the form, but if > it's like business entities in SLM... > > Can you not have 2 records, one for 17:00 - 23:59 and the > other for > 00:00 - 09:00 > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney > . www.jcp.com | > 972.431.1518 > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] > On Behalf Of Rabi Tripathi > Sent: Wednesday, April 27, 2011 5:25 PM > To: arslist@ARSLIST.ORG > Subject: ITSM 7.5: How to Set Group's Paging Hours Broken > across > Midnight? > > Hi all, > Using the "Define Business Hours" form on IM 7.5 (Group > Record, Support > Group tab, On-Call tab, Add button, Update button) I can't > figure out > how > to set paging hour blocks that span midnight. For example, > I can't say > that paging hours are 5 PM to 9 AM M-F, because each > day now has two > blocks of time. > > Can't be done? What are those extra fields on this form for > each day? > This form doesn't allow me to do an "offset". > > TIA. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers > Are" > The information transmitted is intended only for the person > or entity to > which it is addressed and may contain confidential and/or > privileged > material. If the reader of this message is not the > intended recipient, > you are hereby notified that your access is unauthorized, > and any review, > dissemination, distribution or copying of this message > including any > attachments is strictly prohibited. If you are not > the intended > recipient, please contact the sender and delete the > material from any > computer. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers > Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ITSM 7.5: How to Set Group's Paging Hours Broken across Midnight?
Not familiar with the form, but if it's like business entities in SLM... Can you not have 2 records, one for 17:00 - 23:59 and the other for 00:00 - 09:00 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi Sent: Wednesday, April 27, 2011 5:25 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.5: How to Set Group's Paging Hours Broken across Midnight? Hi all, Using the "Define Business Hours" form on IM 7.5 (Group Record, Support Group tab, On-Call tab, Add button, Update button) I can't figure out how to set paging hour blocks that span midnight. For example, I can't say that paging hours are 5 PM to 9 AM M-F, because each day now has two blocks of time. Can't be done? What are those extra fields on this form for each day? This form doesn't allow me to do an "offset". TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
ITSM 7.5: How to Set Group's Paging Hours Broken across Midnight?
Hi all, Using the "Define Business Hours" form on IM 7.5 (Group Record, Support Group tab, On-Call tab, Add button, Update button) I can't figure out how to set paging hour blocks that span midnight. For example, I can't say that paging hours are 5 PM to 9 AM M-F, because each day now has two blocks of time. Can't be done? What are those extra fields on this form for each day? This form doesn't allow me to do an "offset". TIA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
