Re: ITSM 7.5.01 Patch1
Every previous patch - especially 7, and 8 and 9, has overwritten some portion
of our customizations to IM, so I expected that and more of the 7.5.x upgrade.
I am now documenting what it takes to restore all of our customizations after
the upgrade, just like I had to do for the 7.0.03 patches in the past. The
modules they completely re-wrote are the biggest hurdle, since our
customizations tend to break the upgraded app.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
> Sent: Tuesday, September 29, 2009 10:00 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7.5.01 Patch1
>
> Thanks Chris,
>
> The hours that it churns even when upgrading from 7.5.01, plus the fact
> that it over-writes any customisations because it does a fresh install,
> means that I can't apply it at the moment.
>
> Currently BMC Support is quoting tech bulletins at me. If only they
> would
> try it and let me know what happens to them!
>
> Cheers
>
> Peter
>
>
> > I have only applied it to an ITSM 7.0.03.009 system after the AR
> Server
> > and Atrium Core were upgraded to 7.5.00.002. It took almost 5 hours
> to
> > complete:
> >
> > 20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus
> > Asset) { 4 hrs 46 minutes - 12:15 to 17:01 }
> > logged in as domain admin
> > Cleared out AR System Email Messages and NTE:SYS NTE Process
> Control form
> > Selected Change and ServiceDesk, not Asset
> > Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite
> (new
> > location)
> > Selected the Object Modification logging, which GREATLY increases
> install
> > time
> > Change Escalation queue threads from 2 2 to 2 3
> >
> > 21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
> > Etc.,...
> >
> > It was one of the few 7.5.x installers that actually ran without
> error on
> > the first try.
> >
> > Christopher Strauss, Ph.D.
> > Call Tracking Administration Manager
> > University of North Texas Computing & IT Center
> > http://itsm.unt.edu/
> >
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
> >> Sent: Tuesday, September 29, 2009 6:18 AM
> >> To: arslist@ARSLIST.ORG
> >> Subject: ITSM 7.5.01 Patch1
> >>
> >> Hi All,
> >>
> >> Has anyone tried to apply this patch?
> >>
> >> I tried it on two separate Windows 7.5.01 systems and the installer
> >> ignores the installed versions and does a fresh install each time.
> >>
> >> I would expect it to just apply the Patch 1 changes as previous ITSM
> >> patches have done.
> >>
> >> The documntation implies that it should just apply the patch changes
> >> and
> >> the directory structures created by the patch installer support
> this.
> >>
> >> Cheers
> >>
> >> Peter
> >>
> >>
> ___
> >>
> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the
> Answers
> >> Are"
> >
> >
> ___
>
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"
> >
>
> ___
>
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> Are"
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Re: ITSM 7.5.01 Patch1
Thanks Chris,
The hours that it churns even when upgrading from 7.5.01, plus the fact
that it over-writes any customisations because it does a fresh install,
means that I can't apply it at the moment.
Currently BMC Support is quoting tech bulletins at me. If only they would
try it and let me know what happens to them!
Cheers
Peter
> I have only applied it to an ITSM 7.0.03.009 system after the AR Server
> and Atrium Core were upgraded to 7.5.00.002. It took almost 5 hours to
> complete:
>
> 20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus
> Asset) { 4 hrs 46 minutes - 12:15 to 17:01 }
> logged in as domain admin
> Cleared out AR System Email Messages and NTE:SYS NTE Process Control
> form
> Selected Change and ServiceDesk, not Asset
> Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite (new
> location)
> Selected the Object Modification logging, which GREATLY increases
> install
> time
> Change Escalation queue threads from 2 2 to 2 3
>
> 21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
> Etc.,...
>
> It was one of the few 7.5.x installers that actually ran without error on
> the first try.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
>> Sent: Tuesday, September 29, 2009 6:18 AM
>> To: arslist@ARSLIST.ORG
>> Subject: ITSM 7.5.01 Patch1
>>
>> Hi All,
>>
>> Has anyone tried to apply this patch?
>>
>> I tried it on two separate Windows 7.5.01 systems and the installer
>> ignores the installed versions and does a fresh install each time.
>>
>> I would expect it to just apply the Patch 1 changes as previous ITSM
>> patches have done.
>>
>> The documntation implies that it should just apply the patch changes
>> and
>> the directory structures created by the patch installer support this.
>>
>> Cheers
>>
>> Peter
>>
>> ___
>>
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ITSM 7.5.01 Patch1
I have only applied it to an ITSM 7.0.03.009 system after the AR Server and
Atrium Core were upgraded to 7.5.00.002. It took almost 5 hours to complete:
20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus Asset) {
4 hrs 46 minutes - 12:15 to 17:01 }
logged in as domain admin
Cleared out AR System Email Messages and NTE:SYS NTE Process Control
form
Selected Change and ServiceDesk, not Asset
Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite (new
location)
Selected the Object Modification logging, which GREATLY increases
install time
Change Escalation queue threads from 2 2 to 2 3
21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
Etc.,...
It was one of the few 7.5.x installers that actually ran without error on the
first try.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
> Sent: Tuesday, September 29, 2009 6:18 AM
> To: arslist@ARSLIST.ORG
> Subject: ITSM 7.5.01 Patch1
>
> Hi All,
>
> Has anyone tried to apply this patch?
>
> I tried it on two separate Windows 7.5.01 systems and the installer
> ignores the installed versions and does a fresh install each time.
>
> I would expect it to just apply the Patch 1 changes as previous ITSM
> patches have done.
>
> The documntation implies that it should just apply the patch changes
> and
> the directory structures created by the patch installer support this.
>
> Cheers
>
> Peter
>
> ___
>
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
ITSM 7.5.01 Patch1
Hi All, Has anyone tried to apply this patch? I tried it on two separate Windows 7.5.01 systems and the installer ignores the installed versions and does a fresh install each time. I would expect it to just apply the Patch 1 changes as previous ITSM patches have done. The documntation implies that it should just apply the patch changes and the directory structures created by the patch installer support this. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
