ITSM 7.6.04 SP4 to ITSM 8.x
Does anyone have an idea of what kind of time factor it would take to move from ITSM 7.6.04 SP4 to ITSM 8.x ? Are there any gotcha type issues? Special considerations? Do the overlays really work/help? We are about to populate the SMDB with all of the data center assets, is this something that would be better done in 8.x? We just hit our 1 year out on ITSM 7.6.04 and now management would like to move to ITSM 8.x. Thank you! ITSM 7.6.04 SP4 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 SP4 to ITSM 8.x
I am about upgrade our development/testing 7.6.04 to 8.x. Retaining 7.6.04 ITSMs except for SRM, SLM, and Atrium. I will let you know how it goes. On May 17, 2013 12:52 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: Does anyone have an idea of what kind of time factor it would take to move from ITSM 7.6.04 SP4 to ITSM 8.x ? Are there any gotcha type issues? Special considerations? Do the overlays really work/help? We are about to populate the SMDB with all of the data center assets, is this something that would be better done in 8.x? We just hit our 1 year out on ITSM 7.6.04 and now management would like to move to ITSM 8.x. Thank you! ITSM 7.6.04 SP4 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 SP4 to ITSM 8.x
I'll be going from 7.6.03 to 8.x in the near future. I asked this question at an area RUG and was told it would be a two week process to upgrade production once I got there. They said I should have a separate machine and do the upgrade then do a delta data migration. Of course being the obstinate person I am and with the client having a lack of resource to buy another box, I'm figuring once I get the gameplan together in dev it shouldn't take that long. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Friday, May 17, 2013 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 SP4 to ITSM 8.x ** I am about upgrade our development/testing 7.6.04 to 8.x. Retaining 7.6.04 ITSMs except for SRM, SLM, and Atrium. I will let you know how it goes. On May 17, 2013 12:52 PM, Sanford, Claire claire.sanf...@memorialhermann.org mailto:claire.sanf...@memorialhermann.org wrote: Does anyone have an idea of what kind of time factor it would take to move from ITSM 7.6.04 SP4 to ITSM 8.x ? Are there any gotcha type issues? Special considerations? Do the overlays really work/help? We are about to populate the SMDB with all of the data center assets, is this something that would be better done in 8.x? We just hit our 1 year out on ITSM 7.6.04 and now management would like to move to ITSM 8.x. Thank you! ITSM 7.6.04 SP4 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org mailto:claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 SP4 to ITSM 8.x
This is great and perfect timing! One or both of you should write a paper on this for WWRUG13! Looking forward to hearing the results. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, May 17, 2013 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 SP4 to ITSM 8.x ** I'll be going from 7.6.03 to 8.x in the near future. I asked this question at an area RUG and was told it would be a two week process to upgrade production once I got there. They said I should have a separate machine and do the upgrade then do a delta data migration. Of course being the obstinate person I am and with the client having a lack of resource to buy another box, I'm figuring once I get the gameplan together in dev it shouldn't take that long. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Friday, May 17, 2013 2:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 SP4 to ITSM 8.x ** I am about upgrade our development/testing 7.6.04 to 8.x. Retaining 7.6.04 ITSMs except for SRM, SLM, and Atrium. I will let you know how it goes. On May 17, 2013 12:52 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: Does anyone have an idea of what kind of time factor it would take to move from ITSM 7.6.04 SP4 to ITSM 8.x ? Are there any gotcha type issues? Special considerations? Do the overlays really work/help? We are about to populate the SMDB with all of the data center assets, is this something that would be better done in 8.x? We just hit our 1 year out on ITSM 7.6.04 and now management would like to move to ITSM 8.x. Thank you! ITSM 7.6.04 SP4 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 SP4 to ITSM 8.x
As for the CDM class structure between 7.6.04 and 8.x there are not much changes. In CMDB 8.x they moved several CI attributes from CMDB forms into Asset form(Ex: LifeCycleStatus,Room,Floor). If you plan on using reconciliation, normalization jobs or Atrium Integration jobs to load or reconcile those attributes it is not possible in 8.x. You have to write custom import jobs to load these directly into Asset forms. Since you are starting it now I suggest you start designing your environment as per 8.x ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 SP4 to ITSM 8.x
Hello Patchsk. Can you explain a bit more about how they moved attributes from CMDB to Asset forms? Do you mean that they moved some attributes out of the Base Element Class to the BMC_ComputerSystem forms and other Classes, or are the Attributes completely out of the CMDB base forms and are now in the AST:* forms? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Friday, May 17, 2013 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 SP4 to ITSM 8.x ** As for the CDM class structure between 7.6.04 and 8.x there are not much changes. In CMDB 8.x they moved several CI attributes from CMDB forms into Asset form(Ex: LifeCycleStatus,Room,Floor). If you plan on using reconciliation, normalization jobs or Atrium Integration jobs to load or reconcile those attributes it is not possible in 8.x. You have to write custom import jobs to load these directly into Asset forms. Since you are starting it now I suggest you start designing your environment as per 8.x _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 SP4 to ITSM 8.x
Jesus, They moved them entirely out of BaseElement over to AST:Attributes. Basically...if you have been using the AST:BaseElement form, you have no problems...but if you have been using the BMC versionyou have some re-write to do :) On Fri, May 17, 2013 at 1:03 PM, Ortega, Jesus A jesus.ort...@lyondellbasell.com wrote: ** Hello Patchsk. Can you explain a bit more about how they moved attributes from CMDB to Asset forms? Do you mean that they moved some attributes out of the Base Element Class to the BMC_ComputerSystem forms and other Classes, or are the Attributes completely out of the CMDB base forms and are now in the AST:* forms? ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patchsk *Sent:* Friday, May 17, 2013 1:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7.6.04 SP4 to ITSM 8.x ** ** ** As for the CDM class structure between 7.6.04 and 8.x there are not much changes. In CMDB 8.x they moved several CI attributes from CMDB forms into Asset form(Ex: LifeCycleStatus,Room,Floor). If you plan on using reconciliation, normalization jobs or Atrium Integration jobs to load or reconcile those attributes it is not possible in 8.x. You have to write custom import jobs to load these directly into Asset forms. Since you are starting it now I suggest you start designing your environment as per 8.x ** ** ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 SP4 to ITSM 8.x
You can find all the relevant details under this link. https://docs.bmc.com/docs/display/public/itsm81/Changes+to+the+BMC+Atrium+CMDB+for+BMC+Remedy+ITSM Data loading considerations A new data-loading model has been created for loading data into the BMC Atrium CMDB, including BMC Remedy ITSM and BMC Atrium CMDB attributes. This model leverages functionality from the BMC Atrium Integrator product and maps data from a data source into both the BMC Atrium CMDB and the BMC Remedy ITSM forms. So seems like the data loading still works the same way through AI jobs for these asset attributes. But not sure about reconciliation jobs if they can access these asset attributes or not. Again if you are not using these attributes for reconciliation, also if you do not have any CMDB API integration querying CMDB forms for these attributes then you should be good. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
