Re: ITSM 7.6.4 - sharing searches

2012-10-08 Thread patchsk 
Sorry I was referring the Search Preferences form only. I was not able 
to remind the actual form name.
It that is too much work then how about creating this search and making it 
available to all users through Defined Searches in the Form View properties?

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Re: ITSM 7.6.4 - sharing searches

2012-10-08 Thread Logan, Kelly 
That's a good idea too, John, though that requires modifying the Work Order 
form (view) itself. I would prefer a solution on the configuration level, as 
parameters in the search could change over time.

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com>
www.proquest.com

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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Monday, October 08, 2012 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.4 - sharing searches

**
Kelly,
I think the Defined Search in the form properties will allow you to create a 
search that anyone with filed/form permissions can use.
The properties are view based so I would also assume that you can have a 
different defined search . There are multiple slots for defined searches.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Monday, October 08, 2012 1:56 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: ITSM 7.6.4 - sharing searches

**
The closest I've found so far is going into 'AR System Searches Preference' and 
making a copy of the search I saved for each of the users involved. Functional, 
but annoying to maintain.

Vamsi - I'm not sure what form you mean for "ar central preferences".

Karthik - Web report would be a good option, but the search involves the 
Request Detail fields, which do not appear to be exposed to the Report console 
(probably because they don't have field labels). Unless there is a way to 
'hard-code' field ids into the report...

Note: The search itself is simple and static:  'Summary*' LIKE "Employee 
Termination%" AND '300070005' LIKE "Yes" AND '303408700' LIKE ""

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com>
www.proquest.com

ProQuest...Start here. 2012 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Monday, October 08, 2012 11:10 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ITSM 7.6.4 - sharing searches

**
If you know how to create a web report from the report console, there is an 
option to specify the type of report, public or private. If you select public, 
anyone should be able to access and run the report

-Karthik
On 8 October 2012 20:28, patchsk 
mailto:vamsi...@gmail.com>> wrote:
Did you look at ar central preferences form. I believe there is a form to store 
searches which you can use for your purpose.

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Re: ITSM 7.6.4 - sharing searches

2012-10-08 Thread Reiser, John J 
Kelly,
I think the Defined Search in the form properties will allow you to create a 
search that anyone with filed/form permissions can use.
The properties are view based so I would also assume that you can have a 
different defined search . There are multiple slots for defined searches.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Monday, October 08, 2012 1:56 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: ITSM 7.6.4 - sharing searches

**
The closest I've found so far is going into 'AR System Searches Preference' and 
making a copy of the search I saved for each of the users involved. Functional, 
but annoying to maintain.

Vamsi - I'm not sure what form you mean for "ar central preferences".

Karthik - Web report would be a good option, but the search involves the 
Request Detail fields, which do not appear to be exposed to the Report console 
(probably because they don't have field labels). Unless there is a way to 
'hard-code' field ids into the report...

Note: The search itself is simple and static:  'Summary*' LIKE "Employee 
Termination%" AND '300070005' LIKE "Yes" AND '303408700' LIKE ""

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com>
www.proquest.com

ProQuest...Start here. 2012 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Monday, October 08, 2012 11:10 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: ITSM 7.6.4 - sharing searches

**
If you know how to create a web report from the report console, there is an 
option to specify the type of report, public or private. If you select public, 
anyone should be able to access and run the report

-Karthik
On 8 October 2012 20:28, patchsk 
mailto:vamsi...@gmail.com>> wrote:
Did you look at ar central preferences form. I believe there is a form to store 
searches which you can use for your purpose.

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Re: ITSM 7.6.4 - sharing searches

2012-10-08 Thread Logan, Kelly 
The closest I've found so far is going into 'AR System Searches Preference' and 
making a copy of the search I saved for each of the users involved. Functional, 
but annoying to maintain.

Vamsi - I'm not sure what form you mean for "ar central preferences".

Karthik - Web report would be a good option, but the search involves the 
Request Detail fields, which do not appear to be exposed to the Report console 
(probably because they don't have field labels). Unless there is a way to 
'hard-code' field ids into the report...

Note: The search itself is simple and static:  'Summary*' LIKE "Employee 
Termination%" AND '300070005' LIKE "Yes" AND '303408700' LIKE ""

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com>
www.proquest.com

ProQuest...Start here. 2012 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Monday, October 08, 2012 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.4 - sharing searches

**
If you know how to create a web report from the report console, there is an 
option to specify the type of report, public or private. If you select public, 
anyone should be able to access and run the report

-Karthik
On 8 October 2012 20:28, patchsk 
mailto:vamsi...@gmail.com>> wrote:
Did you look at ar central preferences form. I believe there is a form to store 
searches which you can use for your purpose.

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Re: ITSM 7.6.4 - sharing searches

2012-10-08 Thread Karthik 
If you know how to create a web report from the report console, there is an
option to specify the type of report, public or private. If you select
public, anyone should be able to access and run the report

-Karthik

On 8 October 2012 20:28, patchsk  wrote:

> Did you look at ar central preferences form. I believe there is a form to
> store searches which you can use for your purpose.
>
>
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ITSM 7.6.4 - sharing searches

2012-10-08 Thread patchsk 
Did you look at ar central preferences form. I believe there is a form to store 
searches which you can use for your purpose. 

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ITSM 7.6.4 - sharing searches

2012-10-08 Thread Logan, Kelly 
Is there an easy way to share a search, which I've created, with others now 
that we're on the browser client? (One department wants to search on Work 
Orders, and since all of the detail fields are unlabeled, they have no 
realistic way to make the search themselves.)

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2012 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
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