ITSM 7.6.4 - sharing searches
Is there an easy way to share a search, which I've created, with others now that we're on the browser client? (One department wants to search on Work Orders, and since all of the detail fields are unlabeled, they have no realistic way to make the search themselves.) Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.4 - sharing searches
Did you look at ar central preferences form. I believe there is a form to store searches which you can use for your purpose. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 - sharing searches
If you know how to create a web report from the report console, there is an option to specify the type of report, public or private. If you select public, anyone should be able to access and run the report -Karthik On 8 October 2012 20:28, patchsk vamsi...@gmail.com wrote: Did you look at ar central preferences form. I believe there is a form to store searches which you can use for your purpose. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 - sharing searches
The closest I've found so far is going into 'AR System Searches Preference' and making a copy of the search I saved for each of the users involved. Functional, but annoying to maintain. Vamsi - I'm not sure what form you mean for ar central preferences. Karthik - Web report would be a good option, but the search involves the Request Detail fields, which do not appear to be exposed to the Report console (probably because they don't have field labels). Unless there is a way to 'hard-code' field ids into the report... Note: The search itself is simple and static: 'Summary*' LIKE Employee Termination% AND '300070005' LIKE Yes AND '303408700' LIKE Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Monday, October 08, 2012 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 - sharing searches ** If you know how to create a web report from the report console, there is an option to specify the type of report, public or private. If you select public, anyone should be able to access and run the report -Karthik On 8 October 2012 20:28, patchsk vamsi...@gmail.commailto:vamsi...@gmail.com wrote: Did you look at ar central preferences form. I believe there is a form to store searches which you can use for your purpose. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 - sharing searches
Kelly, I think the Defined Search in the form properties will allow you to create a search that anyone with filed/form permissions can use. The properties are view based so I would also assume that you can have a different defined search . There are multiple slots for defined searches. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Monday, October 08, 2012 1:56 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: ITSM 7.6.4 - sharing searches ** The closest I've found so far is going into 'AR System Searches Preference' and making a copy of the search I saved for each of the users involved. Functional, but annoying to maintain. Vamsi - I'm not sure what form you mean for ar central preferences. Karthik - Web report would be a good option, but the search involves the Request Detail fields, which do not appear to be exposed to the Report console (probably because they don't have field labels). Unless there is a way to 'hard-code' field ids into the report... Note: The search itself is simple and static: 'Summary*' LIKE Employee Termination% AND '300070005' LIKE Yes AND '303408700' LIKE Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Monday, October 08, 2012 11:10 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 - sharing searches ** If you know how to create a web report from the report console, there is an option to specify the type of report, public or private. If you select public, anyone should be able to access and run the report -Karthik On 8 October 2012 20:28, patchsk vamsi...@gmail.commailto:vamsi...@gmail.com wrote: Did you look at ar central preferences form. I believe there is a form to store searches which you can use for your purpose. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 - sharing searches
That's a good idea too, John, though that requires modifying the Work Order form (view) itself. I would prefer a solution on the configuration level, as parameters in the search could change over time. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Monday, October 08, 2012 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 - sharing searches ** Kelly, I think the Defined Search in the form properties will allow you to create a search that anyone with filed/form permissions can use. The properties are view based so I would also assume that you can have a different defined search . There are multiple slots for defined searches. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Monday, October 08, 2012 1:56 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: ITSM 7.6.4 - sharing searches ** The closest I've found so far is going into 'AR System Searches Preference' and making a copy of the search I saved for each of the users involved. Functional, but annoying to maintain. Vamsi - I'm not sure what form you mean for ar central preferences. Karthik - Web report would be a good option, but the search involves the Request Detail fields, which do not appear to be exposed to the Report console (probably because they don't have field labels). Unless there is a way to 'hard-code' field ids into the report... Note: The search itself is simple and static: 'Summary*' LIKE Employee Termination% AND '300070005' LIKE Yes AND '303408700' LIKE Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Monday, October 08, 2012 11:10 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 - sharing searches ** If you know how to create a web report from the report console, there is an option to specify the type of report, public or private. If you select public, anyone should be able to access and run the report -Karthik On 8 October 2012 20:28, patchsk vamsi...@gmail.commailto:vamsi...@gmail.com wrote: Did you look at ar central preferences form. I believe there is a form to store searches which you can use for your purpose. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 - sharing searches
Sorry I was referring the Search Preferences form only. I was not able to remind the actual form name. It that is too much work then how about creating this search and making it available to all users through Defined Searches in the Form View properties? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
