Re: ITSM install user account in Linux

[vaibhav wadekar]

I find it more useful to run the install as root and later convert that
install to non-root. also one need to make sure there is sufficient temp
space otherwise, define IATEMPDIR variable before the install.

Prior starting install, it is always good to check
- whether DB is unicode or not
- whether specific characterset is installed and set for e.g.
LANG=en_US.UTF-8
- you able to connect to oracle database

Hope this helps.

Regards/Vaibhav



On Tue, Dec 4, 2012 at 7:56 PM, Hodgdon, Paul  wrote:

> **
>
> I was wondering if there is a best practice or pros/cons to which user you
> use in Linux to install the ITSM suite?  Does anyone have any
> recommendations?  
>
> ** **
>
> [image: Description: Description: Description:
> cid:image001.png@01CB1CFE.724B27B0]
>
> IT Accounts & ITSM Enterprise Applications Manager
>
> University of New Hampshire
>
> Client Services
>
> Primary: (603) 862-2377
>
> Alternate: (603) 862-4242
>
> paul.hodg...@unh.edu
>
> http://accounts.unh.edu
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ITSM install user account in Linux

[David Durling]

I'm not an OS administrator, but I would think in general a best practice would 
be to install as non-root, from a security perspective.  But it's true that 
doing so requires a few extra steps for AR System, and I imagine also for ITSM.

David

David Durling
University of Georgia

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of jayesh panchal
Sent: Wednesday, December 05, 2012 8:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM install user account in Linux

** Hi,

We have installed ITSM using root user because root user have all access 
permissions and there is no restriction for us from Linux Admin.

We are not facing any problem.

But You have to manually export or enter all export entry in .profile file in 
linux like LD_LIBRARY_PATH,ORACLE_HOME,TWO_TASK, etc. for Installation.

To install as a non root user you have to follow some steps before installing 
as suggested in BMC docs.

Regrads,
Jayesh
On Wed, Dec 5, 2012 at 9:26 AM, Hodgdon, Paul 
mailto:paul.hodg...@unh.edu>> wrote:
**
I was wondering if there is a best practice or pros/cons to which user you use 
in Linux to install the ITSM suite?  Does anyone have any recommendations?

IT Accounts & ITSM Enterprise Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu>
http://accounts.unh.edu<http://accounts.unh.edu/>

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ITSM install user account in Linux

[jayesh panchal]

Hi,

We have installed ITSM using root user because root user have all access
permissions and there is no restriction for us from Linux Admin.

We are not facing any problem.

But You have to manually export or enter all export entry in .profile file
in linux like LD_LIBRARY_PATH,ORACLE_HOME,TWO_TASK, etc. for Installation.

To install as a non root user you have to follow some steps before
installing as suggested in BMC docs.

Regrads,
Jayesh

On Wed, Dec 5, 2012 at 9:26 AM, Hodgdon, Paul  wrote:

> **
>
> I was wondering if there is a best practice or pros/cons to which user you
> use in Linux to install the ITSM suite?  Does anyone have any
> recommendations?  
>
> ** **
>
> [image: Description: Description: Description:
> cid:image001.png@01CB1CFE.724B27B0]
>
> IT Accounts & ITSM Enterprise Applications Manager
>
> University of New Hampshire
>
> Client Services
>
> Primary: (603) 862-2377
>
> Alternate: (603) 862-4242
>
> paul.hodg...@unh.edu
>
> http://accounts.unh.edu
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: ITSM install user account in Linux

[Bhadoria, Ripu]

Hi Paul,

I would suggest you to go ahead with an user ( generally known as 
"root") which has all the administrative permissions.

If you go ahead with any other user than you will have to make sure 
that this user has "777 i.e rwx" access to the following directories


1.Directory where your installer is copied on the Linux machine.

2.Directory where you install the ITSM.

3.Directory which you will use as temporary directory for Installation.

You need to set the following variables to use particular directory 
as temporary location for installer


1.export IATEMPDIR=

2.export TMP=< Path to the directory>

Regards,

Ripu Daman Bhadoria
Staff Product Developer
Platform Development Function
Email : ripu_bhado...@bmc.com<mailto:ripu_bhado...@bmc.com>
Desk : +91 20 40175901
Mobile : +91 9561878985
Fax : +91 20 40175001
Company : BMC Software (http://www.bmc.com/)

[cid:image002.gif@01CDD302.88DF66F0]<http://www.bmc.com/>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: Wednesday, December 05, 2012 9:26 AM
To: arslist@ARSLIST.ORG
Subject: ITSM install user account in Linux

**
I was wondering if there is a best practice or pros/cons to which user you use 
in Linux to install the ITSM suite?  Does anyone have any recommendations?

[cid:image003.jpg@01CDD302.88DF66F0]
IT Accounts & ITSM Enterprise Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu>
http://accounts.unh.edu<http://accounts.unh.edu/>

_ARSlist: "Where the Answers Are" and have been for 20 years_

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<><>

ITSM install user account in Linux

[Hodgdon, Paul]

I was wondering if there is a best practice or pros/cons to which user you use 
in Linux to install the ITSM suite?  Does anyone have any recommendations?

[Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
IT Accounts & ITSM Enterprise Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu


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<>