Re: Idea needed, events crashing User Tool
The last time I had a client crash like this I found that the problem was a badly formed Run Process action being executed. Is there any workflow being executed by the parent form after the Close Window action is executed? Also, do you have any field mappings on close being performed in the original Open Window action? When the Dialog closes, do you still have the original main form open in the background, or is the Dialog form the only field open in the client at the time? I am a little unclear about that. (Embedded image moved to file: pic02421.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Service Management 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-19 Internal Plano, TX 75075 Mark Milke <[EMAIL PROTECTED] .COM> To Sent by: "Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)"Subject <[EMAIL PROTECTED] Re: [ARSLIST] Idea needed, events ORG> crashing User Tool 07/10/2008 01:14 AM Please respond to [EMAIL PROTECTED] RG Hi James, > There could be a lot of causes. Could you provide a bit more > information about your environment and workflow? > > 1. What kind of error is given, if any, during the crash? No error. Just crash. > 2. What kind of workflow is executing when you close the form, both on > sub-form and main form? It's a simple Close Window action. > 3. What version of Remedy and OS is this client running on? I've tried on ARS 6.3 with ARS 6.3 client and ARS 7.1 with ARS 7.1 client. Both have the same problem. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" <>
Re: Idea needed, events crashing User Tool
Hi James, > There could be a lot of causes. Could you provide a bit more > information about your environment and workflow? > > 1. What kind of error is given, if any, during the crash? No error. Just crash. > 2. What kind of workflow is executing when you close the form, both on > sub-form and main form? It's a simple Close Window action. > 3. What version of Remedy and OS is this client running on? I've tried on ARS 6.3 with ARS 6.3 client and ARS 7.1 with ARS 7.1 client. Both have the same problem. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Idea needed, events crashing User Tool
We have been chasing a client crashing issue the last few days. It appears to be machine spacific and the 2 machines it has been reported on are WUT 7.0.1 with no patch. It happens when a set fields action is supposed to show a list of groups on multiple matches. The crash is right when selection results list should be displayed. What we have found is that there were two groups with same name. One user has confirmed the issue has been resolved once we renamed one of the groups in the group form. We still need to confirm resolution with the other user tomorrow. I have seen repeatble crashes in the past and usually patching the WUT has helped. Since this instance was a configuration issue we just corrected it and didn't try patching. HTH, Jason On 7/9/08, Mark Milke <[EMAIL PROTECTED]> wrote: > Hi listers, > > my main form is a regular form with 2 view. Being on the main form I'm > clicking a button and opening another regular form, let's call it sub- > form. The sub-form is is a regular form and it has to stay a regular. > When I close the sub-form I need to open the second view of the main > form as dialog. > > Here is what I'm doingÖ > > On button click on the sub-form I'm sending an EVENT to the main form > to let it know that I want to open the view as dialog. The problem is, > that if I do that immediately, then the sub-form will stay on the > screen, but I want it to go, befor the dialog shows up. So I have to > tell the sub-form to close first. Therefore, after I receiving the > EVENT from the sub-form on the main form, I'm sending an EVENT to the > subform, telling it to close and then I'm opening the dialog. This > works fine, the sub-form gets closed and the dialog opens up. The > problem is, that as soon as I close the dialog the User Tool crashes. > > Any idea why? Or any idea how to achieve the same thing in a different > way? > > > Mark > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Idea needed, events crashing User Tool
Mark There could be a lot of causes. Could you provide a bit more information about your environment and workflow? 1. What kind of error is given, if any, during the crash? 2. What kind of workflow is executing when you close the form, both on sub-form and main form? 3. What version of Remedy and OS is this client running on? (Embedded image moved to file: pic22929.gif)Countrywide James Van Sickle Remedy Developer II Enterprise Service Management 972-696-5779 Office 1000 Coit Road 92-540-5779Mail Stop: PCRD-2-19 Internal Plano, TX 75075 Mark Milke <[EMAIL PROTECTED] .COM> To Sent by: "Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)"Subject <[EMAIL PROTECTED] [ARSLIST] Idea needed, events ORG> crashing User Tool 07/09/2008 03:35 PM Please respond to [EMAIL PROTECTED] RG Hi listers, my main form is a regular form with 2 view. Being on the main form I'm clicking a button and opening another regular form, let's call it sub- form. The sub-form is is a regular form and it has to stay a regular. When I close the sub-form I need to open the second view of the main form as dialog. Here is what I'm doingÖ On button click on the sub-form I'm sending an EVENT to the main form to let it know that I want to open the view as dialog. The problem is, that if I do that immediately, then the sub-form will stay on the screen, but I want it to go, befor the dialog shows up. So I have to tell the sub-form to close first. Therefore, after I receiving the EVENT from the sub-form on the main form, I'm sending an EVENT to the subform, telling it to close and then I'm opening the dialog. This works fine, the sub-form gets closed and the dialog opens up. The problem is, that as soon as I close the dialog the User Tool crashes. Any idea why? Or any idea how to achieve the same thing in a different way? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" <>
Idea needed, events crashing User Tool
Hi listers, my main form is a regular form with 2 view. Being on the main form I'm clicking a button and opening another regular form, let's call it sub- form. The sub-form is is a regular form and it has to stay a regular. When I close the sub-form I need to open the second view of the main form as dialog. Here is what I'm doingÖ On button click on the sub-form I'm sending an EVENT to the main form to let it know that I want to open the view as dialog. The problem is, that if I do that immediately, then the sub-form will stay on the screen, but I want it to go, befor the dialog shows up. So I have to tell the sub-form to close first. Therefore, after I receiving the EVENT from the sub-form on the main form, I'm sending an EVENT to the subform, telling it to close and then I'm opening the dialog. This works fine, the sub-form gets closed and the dialog opens up. The problem is, that as soon as I close the dialog the User Tool crashes. Any idea why? Or any idea how to achieve the same thing in a different way? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
