Re: Installer question...
Thank you. I think that may be the case. Time to talk to management and our salesman…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, March 21, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** It’s not itself a product. It’s a folder under the IT Service Management Suite product folder. If you are on legacy pricing (sometimes internally referred to as “green”) and have not purchased the product under the Suite (blue) pricing model, it will not appear on your available products list. The Suite Stack Installer (SSI) is only available to customer who have purchased the Suite under the Suite pricing model. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Wednesday, March 21, 2012 10:14 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Installer question... ** Thanks! That does not appear on the available products list. I’ll have to talk to our salesman…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, March 21, 2012 1:10 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Installer question... ** The Quick Reference can be found here: BMC Remedy IT Service Management 7.6.04 Suite Stack Installation Quick Reference 25-Jan-2011 PDF<http://documents.bmc.com/supportu/documents/39/92/183992/183992.pdf> There is also a document called BMC Remedy ITSM Suite Preconfigured Stack 7.6.04 Installation Notes in the BMC Remedy ITSM Suite Preconfigured Stack Installer 7.6.04 Documentation that you can get in the BMC Remedy ITSM Suite Preconfigured Stack Installer Version 7.6.04 folder on EPD. [cid:image001.png@01CD0765.3737D670] -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Wednesday, March 21, 2012 9:31 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Installer question... ** But…where can I find out about the “stack installer”? Is it described somewhere or ?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 21, 2012 11:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Installer question... ** The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We’re currently on 7.5 but there is talk about upgrading to 7.6. I’ve seen references to a “stack installer” on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where t
Re: Installer question...
Thanks! That does not appear on the available products list. I’ll have to talk to our salesman…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, March 21, 2012 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** The Quick Reference can be found here: BMC Remedy IT Service Management 7.6.04 Suite Stack Installation Quick Reference 25-Jan-2011 PDF<http://documents.bmc.com/supportu/documents/39/92/183992/183992.pdf> There is also a document called BMC Remedy ITSM Suite Preconfigured Stack 7.6.04 Installation Notes in the BMC Remedy ITSM Suite Preconfigured Stack Installer 7.6.04 Documentation that you can get in the BMC Remedy ITSM Suite Preconfigured Stack Installer Version 7.6.04 folder on EPD. [cid:image001.png@01CD0764.750F3F70] -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Wednesday, March 21, 2012 9:31 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Installer question... ** But…where can I find out about the “stack installer”? Is it described somewhere or ?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 21, 2012 11:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Installer question... ** The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We’re currently on 7.5 but there is talk about upgrading to 7.6. I’ve seen references to a “stack installer” on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Installer question...
The Quick Reference can be found here: BMC Remedy IT Service Management 7.6.04 Suite Stack Installation Quick Reference 25-Jan-2011 PDF<http://documents.bmc.com/supportu/documents/39/92/183992/183992.pdf> There is also a document called BMC Remedy ITSM Suite Preconfigured Stack 7.6.04 Installation Notes in the BMC Remedy ITSM Suite Preconfigured Stack Installer 7.6.04 Documentation that you can get in the BMC Remedy ITSM Suite Preconfigured Stack Installer Version 7.6.04 folder on EPD. [cid:image001.png@01CD074A.B77D02D0] -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, March 21, 2012 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** But…where can I find out about the “stack installer”? Is it described somewhere or ?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 21, 2012 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We’re currently on 7.5 but there is talk about upgrading to 7.6. I’ve seen references to a “stack installer” on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Installer question...
You can find some details on Technical Bulletin too. Thanks, Wirasat From: strauss To: arslist@ARSLIST.ORG Date: 03/21/2012 12:39 PM Subject:Re: Installer question... Sent by:"Action Request System discussion list(ARSList)" ** When you download it from the support web it has its own Quick Start Card and Installation Notes ? less than 20 pages of information ? but it is what you will need. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, March 21, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** But?where can I find out about the ?stack installer?? Is it described somewhere or ?? From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 21, 2012 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We?re currently on 7.5 but there is talk about upgrading to 7.6. I?ve seen references to a ?stack installer? on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Installer question...
When you download it from the support web it has its own Quick Start Card and Installation Notes – less than 20 pages of information – but it is what you will need. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, March 21, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** But…where can I find out about the “stack installer”? Is it described somewhere or ?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 21, 2012 11:42 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Installer question... ** The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We’re currently on 7.5 but there is talk about upgrading to 7.6. I’ve seen references to a “stack installer” on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Installer question...
But…where can I find out about the “stack installer”? Is it described somewhere or ?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 21, 2012 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We’re currently on 7.5 but there is talk about upgrading to 7.6. I’ve seen references to a “stack installer” on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Installer question...
The last time I checked, the stack installer requires that the database to be Unicode, which is additional overhead on the db server that you may not need or want. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 21, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We’re currently on 7.5 but there is talk about upgrading to 7.6. I’ve seen references to a “stack installer” on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Installer question...
Also note the stack installer is for installing a new instance. It won’t help you if you are trying to upgrade your existing system in place. You would have to install via the stack installer to a new instance then migrate your data. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, March 21, 2012 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Installer question... ** The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We’re currently on 7.5 but there is talk about upgrading to 7.6. I’ve seen references to a “stack installer” on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Installer question...
The Preconfigured stack installed allows you to install all components on a single server. I would recommend that you use the individual installers since you can then control what is installed. -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Wed, Mar 21, 2012 11:29 am Subject: Installer question... ** We’re currently on 7.5 but there is talk about upgrading to 7.6. I’ve seen references to a “stack installer” on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Installer question...
We're currently on 7.5 but there is talk about upgrading to 7.6. I've seen references to a "stack installer" on the list from time to time. However, there is no mention of it in the 7.6.04 installation manual. Where can I find out more about it? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
