Re: Integration with Jira question.

[Jarl Grøneng]

Words!



2015-09-02 16:56 GMT+02:00 John Sundberg :

> **
> (This email is in response to a handful of the earlier emails on the topic)
>
>
> #1 — what is your volume of incidents/JIRA tickets?
> (If it is small (< 20) a month … my suggestion is overkill)
>
> What happens is people try other things (ARS/Plugins/REST/etc…) after they
> go production for awhile — they see they have to take it far more serious
> than the original test cases — this is when they find Kinetic Task.
> Download it here:
> http://www.kineticdata.com/products/task/request-information/
>
> We work with companies who have both BMC ARS (custom and ITSM) and JIRA …
>
> What happens is JIRA gets tightly wound into the processes of the
> developers — and it solves a nice problem for them, they will not leave
> JIRA for ARS.
> Also — there is significant investment in ARS and the companies do not
> want to (and it is not the right thing anyway) to switch to JIRA for
> helpdesk.
>
> The right solution is to make both sides happy/efficient. So, an
> integration is needed.
>
> So my question to you is:
>
> Are you playing around to create a JIRA defect from Incident?
> Example:
> You set some value on Incident - and as a result it creates a Defect in
> JIRA?
>
> or…
>
> Are you looking to solve a real problem which requires
> “significant workflow” … ???
>
> Meaning …
>
> (Like above)
> From Incident … you trigger something so a JIRA ticket gets created…
> Then — during the lifetime of the JIRA ticket (assigment/status
> change/etc… ) you push info back into Incident — or possibly do
> communications to original requester or possibly create a BMC change
> request when the JIRA ticket gets to a certain state.
>
> Being real  — then things like stopping/starting/pausing, scaling,
> failover, debugging, retries, version control, dev/qa/prod, documentation,
> operational support, performance tracking, SLA tracking (clawbacks, etc…)
> you know — real production stuff become necessary.
>
> The latest term for this is SIAM (Service Integration and Management)
> https://en.wikipedia.org/wiki/Service_integration_and_management
>
>
> Sample ARS Problem: In ARS how do you turn off a filter for a period of
> time — then release it once the target system is up???
> Sample ARS Problem: My submit is slow … why is it slow?
> Sample ARS Problem: My submit is slow … everything is slow.
> Sample ARS Problem: My submit is slow ... because the other Remedy system
> I am talking to is slow — how do I fix that?
> Sample ARS Problem: My submit is slow ... because I need to update the API
> for the target system … how do I put that in without taking everything down
> (and waiting for the weekend)?
> Sample ARS Problem: My process needs to improve — how can I move to the
> new process without breaking the 1000 existing tickets in flight?
>
> All of those are real problems … that cause real headaches … that cause
> real debate … that basically prevents projects from getting done.
>
> If you are looking to solve a real problem with “significant workflow” …
> you may want to look at Kinetic Task … it is a tasking engine that attaches
> to both Remedy and to JIRA — and then you can build workflows that tie them
> together.
> It works asynchronously — unlike BMC ARS’s workflow (including v9). What
> that means is — if JIRA is slow or BMC is slow (or down) — neither of the
> other systems is affected. The calls back and forth will queue up … and
> continue when available. (This is something that you will need if you are
> doing this for real.) If you are just playing around to see if BMC and JIRA
> can talk — REST / WebServices do work. However … in the real world — (you
> need way more than just a REST call) queuing is what is needed.
>
> See:
>
> http://community.kineticdata.com/?title=20_Kinetic_Task/Task_Handlers_%26_Sources/Jira
>
> Kinetic Task 4.0 will work with any version of ARS 7.0 and newer.
> Technically - we could probably go back to ARS 1.0 … but — seems a bit
> worthless at this point.
>
> Kinetic Task is an event based, distributed, asynchronous task engine with
> a drag/drop, version managed, workflow system.
>
> Kinetic Task 4.0 connects to any data system (not just Remedy or JIRA) …
> it can also provide workflow for ServiceNow, Salesforce, ActiveDirectory,
> Twilio, etc…
>
> You can sort of think of it like Remedy Filters/Escalations but more
> generic (can be the task engine for any data system). Remedy
> Filters/Escalations are “synchronous and monolithic” whereas Kinetic Task
> are "asynchronous and distributed". As systems get larger, or you tie
> things together across an enterprise or an internet — asynchronous and
> distributed becomes a requirement. (A recent term for this is
> “micro-services”)
> See:
> http://martinfowler.com/articles/microservices.html
>
>
> I hope that sheds some light on what to think about when integrating
> across the web.
>
> BTW:
> This is the product we announced 5 years ago at WWRUG ??? 

Re: Integration with Jira question.

[GBGupta]

Thanks John for your input and the links. I am in the process of setting up a 
Jira installation for myself to work with.., then I can try some of the 
suggestions. You are correct that a good solution depends on scope of info that 
needs to be mapped!

Sent from my iPhone

> On Sep 2, 2015, at 7:56 AM, John Sundberg  
> wrote:
> 
> **
> (This email is in response to a handful of the earlier emails on the topic)
> 
> 
> #1 — what is your volume of incidents/JIRA tickets?
> (If it is small (< 20) a month … my suggestion is overkill)
> 
> What happens is people try other things (ARS/Plugins/REST/etc…) after they go 
> production for awhile — they see they have to take it far more serious than 
> the original test cases — this is when they find Kinetic Task.
> Download it here: 
> http://www.kineticdata.com/products/task/request-information/
> 
> We work with companies who have both BMC ARS (custom and ITSM) and JIRA … 
> 
> What happens is JIRA gets tightly wound into the processes of the developers 
> — and it solves a nice problem for them, they will not leave JIRA for ARS.
> Also — there is significant investment in ARS and the companies do not want 
> to (and it is not the right thing anyway) to switch to JIRA for helpdesk. 
> 
> The right solution is to make both sides happy/efficient. So, an integration 
> is needed. 
> 
> So my question to you is:
> 
> Are you playing around to create a JIRA defect from Incident?
> Example: 
> You set some value on Incident - and as a result it creates a Defect in JIRA?
> 
> or…
> 
> Are you looking to solve a real problem which requires “significant workflow” 
> … ???
> 
> Meaning …
> 
> (Like above) 
> From Incident … you trigger something so a JIRA ticket gets created…
> Then — during the lifetime of the JIRA ticket (assigment/status change/etc… ) 
> you push info back into Incident — or possibly do communications to original 
> requester or possibly create a BMC change request when the JIRA ticket gets 
> to a certain state.
> 
> Being real  — then things like stopping/starting/pausing, scaling, failover, 
> debugging, retries, version control, dev/qa/prod, documentation, operational 
> support, performance tracking, SLA tracking (clawbacks, etc…) you know — real 
> production stuff become necessary.
> 
> The latest term for this is SIAM (Service Integration and Management)
> https://en.wikipedia.org/wiki/Service_integration_and_management
> 
> 
> Sample ARS Problem: In ARS how do you turn off a filter for a period of time 
> — then release it once the target system is up???
> Sample ARS Problem: My submit is slow … why is it slow?
> Sample ARS Problem: My submit is slow … everything is slow.
> Sample ARS Problem: My submit is slow ... because the other Remedy system I 
> am talking to is slow — how do I fix that?
> Sample ARS Problem: My submit is slow ... because I need to update the API 
> for the target system … how do I put that in without taking everything down 
> (and waiting for the weekend)?
> Sample ARS Problem: My process needs to improve — how can I move to the new 
> process without breaking the 1000 existing tickets in flight?
> 
> All of those are real problems … that cause real headaches … that cause real 
> debate … that basically prevents projects from getting done.
> 
> If you are looking to solve a real problem with “significant workflow” … you 
> may want to look at Kinetic Task … it is a tasking engine that attaches to 
> both Remedy and to JIRA — and then you can build workflows that tie them 
> together. 
> It works asynchronously — unlike BMC ARS’s workflow (including v9). What that 
> means is — if JIRA is slow or BMC is slow (or down) — neither of the other 
> systems is affected. The calls back and forth will queue up … and continue 
> when available. (This is something that you will need if you are doing this 
> for real.) If you are just playing around to see if BMC and JIRA can talk — 
> REST / WebServices do work. However … in the real world — (you need way more 
> than just a REST call) queuing is what is needed.
> 
> See: 
> http://community.kineticdata.com/?title=20_Kinetic_Task/Task_Handlers_%26_Sources/Jira
> 
> Kinetic Task 4.0 will work with any version of ARS 7.0 and newer. Technically 
> - we could probably go back to ARS 1.0 … but — seems a bit worthless at this 
> point.
> 
> Kinetic Task is an event based, distributed, asynchronous task engine with a 
> drag/drop, version managed, workflow system. 
> 
> Kinetic Task 4.0 connects to any data system (not just Remedy or JIRA) … it 
> can also provide workflow for ServiceNow, Salesforce, ActiveDirectory, 
> Twilio, etc…
> 
> You can sort of think of it like Remedy Filters/Escalations but more generic 
> (can be the task engine for any data system). Remedy Filters/Escalations are 
> “synchronous and monolithic” whereas Kinetic Task are "asynchronous and 
> distributed". As systems get larger, or you tie things together across an 
> enterprise 

Re: Integration with Jira question.

[John Sundberg]

(This email is in response to a handful of the earlier emails on the topic)


#1 — what is your volume of incidents/JIRA tickets?
(If it is small (< 20) a month … my suggestion is overkill)

What happens is people try other things (ARS/Plugins/REST/etc…) after they
go production for awhile — they see they have to take it far more serious
than the original test cases — this is when they find Kinetic Task.
Download it here:
http://www.kineticdata.com/products/task/request-information/

We work with companies who have both BMC ARS (custom and ITSM) and JIRA …

What happens is JIRA gets tightly wound into the processes of the
developers — and it solves a nice problem for them, they will not leave
JIRA for ARS.
Also — there is significant investment in ARS and the companies do not want
to (and it is not the right thing anyway) to switch to JIRA for helpdesk.

The right solution is to make both sides happy/efficient. So, an
integration is needed.

So my question to you is:

Are you playing around to create a JIRA defect from Incident?
Example:
You set some value on Incident - and as a result it creates a Defect in
JIRA?

or…

Are you looking to solve a real problem which requires
“significant workflow” … ???

Meaning …

(Like above)
>From Incident … you trigger something so a JIRA ticket gets created…
Then — during the lifetime of the JIRA ticket (assigment/status change/etc…
) you push info back into Incident — or possibly do communications to
original requester or possibly create a BMC change request when the JIRA
ticket gets to a certain state.

Being real  — then things like stopping/starting/pausing, scaling,
failover, debugging, retries, version control, dev/qa/prod, documentation,
operational support, performance tracking, SLA tracking (clawbacks, etc…)
you know — real production stuff become necessary.

The latest term for this is SIAM (Service Integration and Management)
https://en.wikipedia.org/wiki/Service_integration_and_management


Sample ARS Problem: In ARS how do you turn off a filter for a period of
time — then release it once the target system is up???
Sample ARS Problem: My submit is slow … why is it slow?
Sample ARS Problem: My submit is slow … everything is slow.
Sample ARS Problem: My submit is slow ... because the other Remedy system I
am talking to is slow — how do I fix that?
Sample ARS Problem: My submit is slow ... because I need to update the API
for the target system … how do I put that in without taking everything down
(and waiting for the weekend)?
Sample ARS Problem: My process needs to improve — how can I move to the new
process without breaking the 1000 existing tickets in flight?

All of those are real problems … that cause real headaches … that cause
real debate … that basically prevents projects from getting done.

If you are looking to solve a real problem with “significant workflow” …
you may want to look at Kinetic Task … it is a tasking engine that attaches
to both Remedy and to JIRA — and then you can build workflows that tie them
together.
It works asynchronously — unlike BMC ARS’s workflow (including v9). What
that means is — if JIRA is slow or BMC is slow (or down) — neither of the
other systems is affected. The calls back and forth will queue up … and
continue when available. (This is something that you will need if you are
doing this for real.) If you are just playing around to see if BMC and JIRA
can talk — REST / WebServices do work. However … in the real world — (you
need way more than just a REST call) queuing is what is needed.

See:
http://community.kineticdata.com/?title=20_Kinetic_Task/Task_Handlers_%26_Sources/Jira

Kinetic Task 4.0 will work with any version of ARS 7.0 and newer.
Technically - we could probably go back to ARS 1.0 … but — seems a bit
worthless at this point.

Kinetic Task is an event based, distributed, asynchronous task engine with
a drag/drop, version managed, workflow system.

Kinetic Task 4.0 connects to any data system (not just Remedy or JIRA) … it
can also provide workflow for ServiceNow, Salesforce, ActiveDirectory,
Twilio, etc…

You can sort of think of it like Remedy Filters/Escalations but more
generic (can be the task engine for any data system). Remedy
Filters/Escalations are “synchronous and monolithic” whereas Kinetic Task
are "asynchronous and distributed". As systems get larger, or you tie
things together across an enterprise or an internet — asynchronous and
distributed becomes a requirement. (A recent term for this is
“micro-services”)
See:
http://martinfowler.com/articles/microservices.html


I hope that sheds some light on what to think about when integrating across
the web.

BTW:
This is the product we announced 5 years ago at WWRUG ??? … which won “Most
innovative product”.
Since then MILLIONS and MILLIONS of transactions have been Kineticized :)
(Just made that word up)

-John





On Sat, Aug 29, 2015 at 12:35 PM, GBGupta  wrote:

> Hi,
> I need some help trying to understand if there is a way to 

Re: Integration with Jira question.

[GBGupta]

Hi LJ!
Thanks - I am reading the plugin manual on your site, not server side API savvy 
person at all but I have to try this! How can I get to the download?
Wish I was coming to Engage, but it's back to back with DreamForce. Any Remedy 
experts going to be there?

Thx,
Geetika

Sent from my iPhone

> On Aug 31, 2015, at 7:26 AM, Sinclair, Keith <ksincl...@shoppertrak.com> 
> wrote:
> 
> **
> NO, you should not LJ. I, too, shall be waiting in the wings for this one as 
> this’ll be a huge win for us.
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Sunday, August 30, 2015 8:45 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Integration with Jira question.
>  
> **
> WOW, i should not try to reply to these things on Sunday mornings from my 
> phone :)
>  
> Geetika,
> 
> I'm releasing a Restful plugin at Engage in a little over a week, it should 
> allow for integration with consuming Jira services.  Check out my site for a 
> preview copy if you are interested
> 
> http://remedylegacy.com
> 
> otherwise, you can wait till it's released to get your copy and try it out :)
> 
>  
> On Sun, Aug 30, 2015 at 6:28 AM, LJ LongWing <lj.longw...@gmail.com> wrote:
> Wow, didn't finish that email before send :)
> 
> Geetika,
> I'm releasing a Restful plugin at Engage in a little over a week, it should 
> allow for integration with consuming Jira services.  Check out my site for a 
> preview copy if
> 
> http://remedylegacy.com
> 
> On Sun, Aug 30, 2015 at 6:25 AM, <lj.longw...@gmail.com> wrote:
>  
> Geetika,
> I'm releasing a Restful plugin
> 
> On Sat, Aug 29, 2015 at 11:36 AM, GBGupta <gbgu...@gmail.com> wrote:
>  
> Hi, 
> I need some help trying to understand if there is a way to integrate remedy 
> Incident to a Defect in JIRA? 
> Is there any plugin out there? 
> Or how would I be able to achieve this? We are on remedy 8.1. 
> I have zero knowledge of Jira but I could get my hands on an installation to 
> test out an integration. 
> 
> Atlassian also offers a Service Desk module - so there is also a thought to 
> switch to using that for lack of better way to integrate. 
> 
> Any help from arslisters would be highly appreciated!!! 
> 
> BMC Incident Management Team @ Toronto - anything out there?  It will be too 
> sad BMC losing space to Atlassian Service Desk! 
> Please help!!! 
> 
> Thx, 
> Geetika 
> 
> Sent from my iPhone 
> ___
>  
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
> 
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Integration with Jira question.

[LJ LongWing]

Anyone wanting a preview copy is welcome to contact me off-list, I'll
provide you the download link and you can check it out.

On Mon, Aug 31, 2015 at 12:18 PM, GBGupta <gbgu...@gmail.com> wrote:

> **
> Hi LJ!
> Thanks - I am reading the plugin manual on your site, not server side API
> savvy person at all but I have to try this! How can I get to the download?
> Wish I was coming to Engage, but it's back to back with DreamForce. Any
> Remedy experts going to be there?
>
> Thx,
> Geetika
>
> Sent from my iPhone
>
> On Aug 31, 2015, at 7:26 AM, Sinclair, Keith <ksincl...@shoppertrak.com>
> wrote:
>
> **
>
> NO, you should not LJ. I, too, shall be waiting in the wings for this one
> as this’ll be a huge win for us.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *LJ
> LongWing
> *Sent:* Sunday, August 30, 2015 8:45 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Integration with Jira question.
>
>
>
> **
>
> WOW, i should not try to reply to these things on Sunday mornings from my
> phone :)
>
>
>
> Geetika,
>
> I'm releasing a Restful plugin at Engage in a little over a week, it
> should allow for integration with consuming Jira services.  Check out my
> site for a preview copy if you are interested
>
> http://remedylegacy.com
>
> otherwise, you can wait till it's released to get your copy and try it out
> :)
>
>
>
> On Sun, Aug 30, 2015 at 6:28 AM, LJ LongWing <lj.longw...@gmail.com>
> wrote:
>
> Wow, didn't finish that email before send :)
>
> Geetika,
> I'm releasing a Restful plugin at Engage in a little over a week, it
> should allow for integration with consuming Jira services.  Check out my
> site for a preview copy if
>
> http://remedylegacy.com
>
> On Sun, Aug 30, 2015 at 6:25 AM, <lj.longw...@gmail.com> wrote:
>
>
>
> Geetika,
> I'm releasing a Restful plugin
>
> On Sat, Aug 29, 2015 at 11:36 AM, GBGupta <gbgu...@gmail.com> wrote:
>
>
>
> Hi,
> I need some help trying to understand if there is a way to integrate
> remedy Incident to a Defect in JIRA?
> Is there any plugin out there?
> Or how would I be able to achieve this? We are on remedy 8.1.
> I have zero knowledge of Jira but I could get my hands on an installation
> to test out an integration.
>
> Atlassian also offers a Service Desk module - so there is also a thought
> to switch to using that for lack of better way to integrate.
>
> Any help from arslisters would be highly appreciated!!!
>
> BMC Incident Management Team @ Toronto - anything out there?  It will be
> too sad BMC losing space to Atlassian Service Desk!
> Please help!!!
>
> Thx,
> Geetika
>
> Sent from my iPhone
> ___
>
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Integration with Jira question.

[Sinclair, Keith]

NO, you should not LJ. I, too, shall be waiting in the wings for this one as 
this’ll be a huge win for us.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Sunday, August 30, 2015 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integration with Jira question.

**
WOW, i should not try to reply to these things on Sunday mornings from my phone 
:)


Geetika,

I'm releasing a Restful plugin at Engage in a little over a week, it should 
allow for integration with consuming Jira services.  Check out my site for a 
preview copy if you are interested

http://remedylegacy.com<http://remedylegacy.com/>

otherwise, you can wait till it's released to get your copy and try it out :)

On Sun, Aug 30, 2015 at 6:28 AM, LJ LongWing 
<lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote:

Wow, didn't finish that email before send :)

Geetika,
I'm releasing a Restful plugin at Engage in a little over a week, it should 
allow for integration with consuming Jira services.  Check out my site for a 
preview copy if

http://remedylegacy.com
On Sun, Aug 30, 2015 at 6:25 AM, 
<lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote:


Geetika,
I'm releasing a Restful plugin
On Sat, Aug 29, 2015 at 11:36 AM, GBGupta 
<gbgu...@gmail.com<mailto:gbgu...@gmail.com>> wrote:


Hi,
I need some help trying to understand if there is a way to integrate remedy 
Incident to a Defect in JIRA?
Is there any plugin out there?
Or how would I be able to achieve this? We are on remedy 8.1.
I have zero knowledge of Jira but I could get my hands on an installation to 
test out an integration.

Atlassian also offers a Service Desk module - so there is also a thought to 
switch to using that for lack of better way to integrate.

Any help from arslisters would be highly appreciated!!!

BMC Incident Management Team @ Toronto - anything out there?  It will be too 
sad BMC losing space to Atlassian Service Desk!
Please help!!!

Thx,
Geetika

Sent from my iPhone
___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org<http://www.arslist.org>
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Integration with Jira question.

[Saurabh Malviya]

Hi Geetika,

Have a look at the link below, might help

https://communities.bmc.com/thread/116781

Regards,
Saurabh

On Sun, Aug 30, 2015 at 1:51 AM, GBGupta gbgu...@gmail.com wrote:

 **
 Thanks Stan and Rick for the tips.
 I read there were limitations with web service, I will look into it,
 hoping someone on the forum has tried this.

 Sent from my iPhone

 On Aug 29, 2015, at 11:34 AM, Rick Cook remedyr...@gmail.com wrote:

 **
 I believe that you could do it with a Web Service, but IIRC, Jira needs a
 restful WS to work.  In v9, the BMC WS are said to restful-ish.

 Rick Cook

 On Sat, Aug 29, 2015 at 11:29 AM, Stanley Feinstein 
 st...@projectremedies.com wrote:

 You might look at Kovair Software's web site.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of GBGupta
 Sent: Saturday, August 29, 2015 10:36 AM
 To: arslist@ARSLIST.ORG
 Subject: Integration with Jira question.

 Hi,
 I need some help trying to understand if there is a way to integrate
 remedy
 Incident to a Defect in JIRA?
 Is there any plugin out there?
 Or how would I be able to achieve this? We are on remedy 8.1.
 I have zero knowledge of Jira but I could get my hands on an installation
 to
 test out an integration.

 Atlassian also offers a Service Desk module - so there is also a thought
 to
 switch to using that for lack of better way to integrate.

 Any help from arslisters would be highly appreciated!!!

 BMC Incident Management Team @ Toronto - anything out there?  It will be
 too
 sad BMC losing space to Atlassian Service Desk!
 Please help!!!

 Thx,
 Geetika

 Sent from my iPhone

 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers
 Are, and have been for 20 years


 -
 No virus found in this message.
 Checked by AVG - www.avg.com
 Version: 2015.0.6125 / Virus Database: 4409/10538 - Release Date: 08/29/15


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Integration with Jira question.

[LJ LongWing]

WOW, i should not try to reply to these things on Sunday mornings from my
phone :)

Geetika,

I'm releasing a Restful plugin at Engage in a little over a week, it should
allow for integration with consuming Jira services.  Check out my site for
a preview copy if you are interested

http://remedylegacy.com

otherwise, you can wait till it's released to get your copy and try it out
:)

On Sun, Aug 30, 2015 at 6:28 AM, LJ LongWing lj.longw...@gmail.com wrote:

 Wow, didn't finish that email before send :)

 Geetika,
 I'm releasing a Restful plugin at Engage in a little over a week, it
 should allow for integration with consuming Jira services.  Check out my
 site for a preview copy if

 http://remedylegacy.com
 On Sun, Aug 30, 2015 at 6:25 AM, lj.longw...@gmail.com wrote:

 Geetika,
 I'm releasing a Restful plugin
 On Sat, Aug 29, 2015 at 11:36 AM, GBGupta gbgu...@gmail.com wrote:

 Hi,
 I need some help trying to understand if there is a way to integrate
 remedy Incident to a Defect in JIRA?
 Is there any plugin out there?
 Or how would I be able to achieve this? We are on remedy 8.1.
 I have zero knowledge of Jira but I could get my hands on an installation
 to test out an integration.

 Atlassian also offers a Service Desk module - so there is also a thought
 to switch to using that for lack of better way to integrate.

 Any help from arslisters would be highly appreciated!!!

 BMC Incident Management Team @ Toronto - anything out there?  It will be
 too sad BMC losing space to Atlassian Service Desk!
 Please help!!!

 Thx,
 Geetika

 Sent from my iPhone
 ___

 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years



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Re: Integration with Jira question.

[LJ LongWing]

Geetika,
I'm releasing a Restful plugin

On Sat, Aug 29, 2015 at 11:36 AM, GBGupta  gbgu...@gmail.com 
[gbgu...@gmail.com]  wrote:

Hi,
I need some help trying to understand if there is a way to integrate remedy
Incident to a Defect in JIRA?
Is there any plugin out there?
Or how would I be able to achieve this? We are on remedy 8.1.
I have zero knowledge of Jira but I could get my hands on an installation 
to

test out an integration.

Atlassian also offers a Service Desk module - so there is also a thought to
switch to using that for lack of better way to integrate.

Any help from arslisters would be highly appreciated!!!

BMC Incident Management Team @ Toronto - anything out there? It will be too 
sad

BMC losing space to Atlassian Service Desk!
Please help!!!

Thx,
Geetika

Sent from my iPhone
___
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Where the Answers Are, and have been for 20 years

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Integration with Jira question.

[LJ LongWing]

Wow, didn't finish that email before send :)

Geetika,
I'm releasing a Restful plugin at Engage in a little over a week, it should
allow for integration with consuming Jira services. Check out my site for a
preview copy if

http://remedylegacy.com

On Sun, Aug 30, 2015 at 6:25 AM,  lj.longw...@gmail.com 
[lj.longw...@gmail.com]  wrote:

Geetika,
I'm releasing a Restful plugin

On Sat, Aug 29, 2015 at 11:36 AM, GBGupta  gbgu...@gmail.com 
[gbgu...@gmail.com]  wrote:

Hi,
I need some help trying to understand if there is a way to integrate remedy
Incident to a Defect in JIRA?
Is there any plugin out there?
Or how would I be able to achieve this? We are on remedy 8.1.
I have zero knowledge of Jira but I could get my hands on an installation 
to

test out an integration.

Atlassian also offers a Service Desk module - so there is also a thought to
switch to using that for lack of better way to integrate.

Any help from arslisters would be highly appreciated!!!

BMC Incident Management Team @ Toronto - anything out there? It will be too 
sad

BMC losing space to Atlassian Service Desk!
Please help!!!

Thx,
Geetika

Sent from my iPhone
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Integration with Jira question.

[GBGupta]

Hi,
I need some help trying to understand if there is a way to integrate remedy 
Incident to a Defect in JIRA? 
Is there any plugin out there?
Or how would I be able to achieve this? We are on remedy 8.1. 
I have zero knowledge of Jira but I could get my hands on an installation to 
test out an integration. 

Atlassian also offers a Service Desk module - so there is also a thought to 
switch to using that for lack of better way to integrate.

Any help from arslisters would be highly appreciated!!!

BMC Incident Management Team @ Toronto - anything out there?  It will be too 
sad BMC losing space to Atlassian Service Desk! 
Please help!!!

Thx,
Geetika

Sent from my iPhone
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Integration with Jira question.

[Stanley Feinstein]

You might look at Kovair Software's web site.  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of GBGupta
Sent: Saturday, August 29, 2015 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Integration with Jira question.

Hi,
I need some help trying to understand if there is a way to integrate remedy
Incident to a Defect in JIRA? 
Is there any plugin out there?
Or how would I be able to achieve this? We are on remedy 8.1. 
I have zero knowledge of Jira but I could get my hands on an installation to
test out an integration. 

Atlassian also offers a Service Desk module - so there is also a thought to
switch to using that for lack of better way to integrate.

Any help from arslisters would be highly appreciated!!!

BMC Incident Management Team @ Toronto - anything out there?  It will be too
sad BMC losing space to Atlassian Service Desk! 
Please help!!!

Thx,
Geetika

Sent from my iPhone

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
Are, and have been for 20 years


-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.6125 / Virus Database: 4409/10538 - Release Date: 08/29/15

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Where the Answers Are, and have been for 20 years

Re: Integration with Jira question.

[Rick Cook]

I believe that you could do it with a Web Service, but IIRC, Jira needs a
restful WS to work.  In v9, the BMC WS are said to restful-ish.

Rick Cook

On Sat, Aug 29, 2015 at 11:29 AM, Stanley Feinstein 
st...@projectremedies.com wrote:

 You might look at Kovair Software's web site.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of GBGupta
 Sent: Saturday, August 29, 2015 10:36 AM
 To: arslist@ARSLIST.ORG
 Subject: Integration with Jira question.

 Hi,
 I need some help trying to understand if there is a way to integrate remedy
 Incident to a Defect in JIRA?
 Is there any plugin out there?
 Or how would I be able to achieve this? We are on remedy 8.1.
 I have zero knowledge of Jira but I could get my hands on an installation
 to
 test out an integration.

 Atlassian also offers a Service Desk module - so there is also a thought to
 switch to using that for lack of better way to integrate.

 Any help from arslisters would be highly appreciated!!!

 BMC Incident Management Team @ Toronto - anything out there?  It will be
 too
 sad BMC losing space to Atlassian Service Desk!
 Please help!!!

 Thx,
 Geetika

 Sent from my iPhone

 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers
 Are, and have been for 20 years


 -
 No virus found in this message.
 Checked by AVG - www.avg.com
 Version: 2015.0.6125 / Virus Database: 4409/10538 - Release Date: 08/29/15


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


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Where the Answers Are, and have been for 20 years

Re: Integration with Jira question.

[GBGupta]

Thanks Stan and Rick for the tips.  
I read there were limitations with web service, I will look into it, hoping 
someone on the forum has tried this.

Sent from my iPhone

 On Aug 29, 2015, at 11:34 AM, Rick Cook remedyr...@gmail.com wrote:
 
 **
 I believe that you could do it with a Web Service, but IIRC, Jira needs a 
 restful WS to work.  In v9, the BMC WS are said to restful-ish.
 
 Rick Cook
 
 On Sat, Aug 29, 2015 at 11:29 AM, Stanley Feinstein 
 st...@projectremedies.com wrote:
 You might look at Kovair Software's web site.
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of GBGupta
 Sent: Saturday, August 29, 2015 10:36 AM
 To: arslist@ARSLIST.ORG
 Subject: Integration with Jira question.
 
 Hi,
 I need some help trying to understand if there is a way to integrate remedy
 Incident to a Defect in JIRA?
 Is there any plugin out there?
 Or how would I be able to achieve this? We are on remedy 8.1.
 I have zero knowledge of Jira but I could get my hands on an installation to
 test out an integration.
 
 Atlassian also offers a Service Desk module - so there is also a thought to
 switch to using that for lack of better way to integrate.
 
 Any help from arslisters would be highly appreciated!!!
 
 BMC Incident Management Team @ Toronto - anything out there?  It will be too
 sad BMC losing space to Atlassian Service Desk!
 Please help!!!
 
 Thx,
 Geetika
 
 Sent from my iPhone
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
 Are, and have been for 20 years
 
 
 -
 No virus found in this message.
 Checked by AVG - www.avg.com
 Version: 2015.0.6125 / Virus Database: 4409/10538 - Release Date: 08/29/15
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 
 _ARSlist: Where the Answers Are and have been for 20 years_

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