Re: Issues while searching for a ticket in the INCIDENT console
Hi,
This kind of operation query like ['Summary*' LIKE %CJ%] means searching
with special character uses Full Text Search Operation.
Please go to Service Information- FTS tab, and verify FTS Configuration and
FTS Collation path.
If ARS is installed on C: Drive, the default path for FTS Collection and
Configuration are as follows
FTS Collection: C:\Program Files\BMC
Software\ARSystem\ftsconfiguration\collection
FTS Configuration: C:\Program Files\BMC
Software\ARSystem\ftsconfiguration\conf
If these directories are on other location please mention the correct
location in the given fields.
Also check if FTS Indexer is not disabled.
HTH
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 9:20 PM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11'
= x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' =
x )) ) AND ('Summary*' LIKE %CJ%)
cid:image001.png@01CD49AF.AD79D680
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
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image001.png
Issues while searching for a ticket in the INCIDENT console
**
**
**Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.**
** User is getting the below error when he tries to run the following
qualification:
** = company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11'
= x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11'
= x)) ) AND
('Summary*' LIKE %CJ%)
** [image: cid:image001.png@01CD49AF.AD79D680]
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
** ** **
--
Thanks Regards
Sam
___
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image001.png
Re: Issues while searching for a ticket in the INCIDENT console
Sometimes Remedy doesn't like indecision To many OR. Put the Summary
part in front of the ORs. It might help.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident in
the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' =
x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' = x
)) ) AND ('Summary*' LIKE %CJ%)
[cid:image001.png@01CD49AF.AD79D680]
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
___
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inline: image001.png
Re: Issues while searching for a ticket in the INCIDENT console
Not to point out the obvious or anythingbut the error indicates that the
Full Text Search engine is having a problem with one of its indexes. And the
error is specifically an IO error, so it may be a full drive or something along
those lines...but I would check the FTS logs to see the specific error.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident in
the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' =
x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' = x
)) ) AND ('Summary*' LIKE %CJ%)
[cid:image001.png@01CD4D38.3DE5CC70]
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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inline: image001.png
Re: Issues while searching for a ticket in the INCIDENT console
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I
would check the KB.
Sent from my iPhone
On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com wrote:
**
**
**
**Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.**
** User is getting the below error when he tries to run the following
qualification:
** = company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11'
= x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11'
= x)) ) AND
('Summary*' LIKE %CJ%)
** image001.png
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
** ** **
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Issues while searching for a ticket in the INCIDENT console
There is a known issue with FTS and % searches. If you have FTS enabled and try
to search SRM for a request type nothing will return. Disable FTS and the
search function works fine.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 18, 2012 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues while searching for a ticket in the INCIDENT console
**
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would
check the KB.
Sent from my iPhone
On Jun 18, 2012, at 10:50 AM, Sam Anderson
samanderson...@gmail.commailto:samanderson...@gmail.com wrote:
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident in
the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' =
x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' = x
)) ) AND ('Summary*' LIKE %CJ%)
image001.png
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers
Are_
___
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Re: Issues while searching for a ticket in the INCIDENT console
hi,
Remedy 7604 has two modes of searches, traditional FTS QBE and the newer MFS,
which have similar but differing functionalities. if you do a search inside
that form by filling out fields in the form, you are doing a traditional FTS
QBE search (for any of the fields that are FTS enabled). If you do your search
from a global search field, such as RKMs search, or the global searches
supplied by ITSM apps then it is using MFS and requires the wildcard.
Unfortunately this is way it is designed.
Issue related to not able to search Service request is related to FTS
configuration Rebuilding the index will help
Ravi Rai
Date: Mon, 18 Jun 2012 11:26:35 -0500
From: tommy.mor...@pinebreeze.com
Subject: Re: Issues while searching for a ticket in the INCIDENT console
To: arslist@ARSLIST.ORG
**
There is a known issue with FTS and % searches. If you have FTS enabled and try
to search SRM for a request type nothing will return. Disable FTS and the
search function works fine.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 18, 2012 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues while searching for a ticket in the INCIDENT console
**
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would
check the KB.
Sent from my iPhone
On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com wrote:
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident in
the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' =
x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' = x
)) ) AND ('Summary*' LIKE %CJ%)
image001.png
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12
www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: Issues while searching for a ticket in the INCIDENT console
Hi All,
Thank's for your suggestions.
On Mon, Jun 18, 2012 at 11:33 PM, ravi rai ravira...@hotmail.com wrote:
**
hi,
Remedy 7604 has two modes of searches, traditional FTS QBE and the newer
MFS, which have similar but differing functionalities. if you do a search
inside that form by filling out fields in the form, you are doing a
traditional FTS QBE search (for any of the fields that are FTS enabled). If
you do your search from a global search field, such as RKMs search, or the
global searches supplied by ITSM apps then it is using MFS and requires the
wildcard. Unfortunately this is way it is designed.
Issue related to not able to search Service request is related to FTS
configuration Rebuilding the index will help
Ravi Rai
--
Date: Mon, 18 Jun 2012 11:26:35 -0500
From: tommy.mor...@pinebreeze.com
Subject: Re: Issues while searching for a ticket in the INCIDENT console
To: arslist@ARSLIST.ORG
**
There is a known issue with FTS and % searches. If you have FTS enabled
and try to search SRM for a request type nothing will return. Disable FTS
and the search function works fine.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
*Sent:* Monday, June 18, 2012 11:23 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Issues while searching for a ticket in the INCIDENT console
**
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I
would check the KB.
Sent from my iPhone
On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com
wrote:
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND
('11' = x OR '11' = x OR '11'=
x)) OR ('Priority*' = High AND ('11' = x OR
'11' = x)) ) AND
('Summary*' LIKE %CJ%)
image001.png
When the above qualification is searched without the value ('Summary*'
LIKE %CJ%) results are displayed.
--
Thanks Regards
Sam
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
--
Thanks Regards
Sam
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