Re: Issues while searching for a ticket in the INCIDENT console
Hi, This kind of operation query like ['Summary*' LIKE %CJ%] means searching with special character uses Full Text Search Operation. Please go to Service Information- FTS tab, and verify FTS Configuration and FTS Collation path. If ARS is installed on C: Drive, the default path for FTS Collection and Configuration are as follows FTS Collection: C:\Program Files\BMC Software\ARSystem\ftsconfiguration\collection FTS Configuration: C:\Program Files\BMC Software\ARSystem\ftsconfiguration\conf If these directories are on other location please mention the correct location in the given fields. Also check if FTS Indexer is not disabled. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: Monday, June 18, 2012 9:20 PM To: arslist@ARSLIST.ORG Subject: Issues while searching for a ticket in the INCIDENT console ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: = company name ('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' = x OR '11' = x OR '11'= x )) OR ('Priority*' = High AND ('11' = x OR '11' = x )) ) AND ('Summary*' LIKE %CJ%) cid:image001.png@01CD49AF.AD79D680 When the above qualification is searched without the value ('Summary*' LIKE %CJ%) results are displayed. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Issues while searching for a ticket in the INCIDENT console
** ** **Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03.** ** User is getting the below error when he tries to run the following qualification: ** = company name ('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' = x OR '11' = x OR '11'= x )) OR ('Priority*' = High AND ('11' = x OR '11' = x)) ) AND ('Summary*' LIKE %CJ%) ** [image: cid:image001.png@01CD49AF.AD79D680] When the above qualification is searched without the value ('Summary*' LIKE %CJ%) results are displayed. ** ** ** -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: Issues while searching for a ticket in the INCIDENT console
Sometimes Remedy doesn't like indecision To many OR. Put the Summary part in front of the ORs. It might help. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: Monday, June 18, 2012 10:50 AM To: arslist@ARSLIST.ORG Subject: Issues while searching for a ticket in the INCIDENT console ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: = company name ('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' = x OR '11' = x OR '11'= x )) OR ('Priority*' = High AND ('11' = x OR '11' = x )) ) AND ('Summary*' LIKE %CJ%) [cid:image001.png@01CD49AF.AD79D680] When the above qualification is searched without the value ('Summary*' LIKE %CJ%) results are displayed. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Issues while searching for a ticket in the INCIDENT console
Not to point out the obvious or anythingbut the error indicates that the Full Text Search engine is having a problem with one of its indexes. And the error is specifically an IO error, so it may be a full drive or something along those lines...but I would check the FTS logs to see the specific error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: Monday, June 18, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Issues while searching for a ticket in the INCIDENT console ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: = company name ('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' = x OR '11' = x OR '11'= x )) OR ('Priority*' = High AND ('11' = x OR '11' = x )) ) AND ('Summary*' LIKE %CJ%) [cid:image001.png@01CD4D38.3DE5CC70] When the above qualification is searched without the value ('Summary*' LIKE %CJ%) results are displayed. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Issues while searching for a ticket in the INCIDENT console
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would check the KB. Sent from my iPhone On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com wrote: ** ** ** **Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03.** ** User is getting the below error when he tries to run the following qualification: ** = company name ('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' = x OR '11' = x OR '11'= x )) OR ('Priority*' = High AND ('11' = x OR '11' = x)) ) AND ('Summary*' LIKE %CJ%) ** image001.png When the above qualification is searched without the value ('Summary*' LIKE %CJ%) results are displayed. ** ** ** -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues while searching for a ticket in the INCIDENT console
There is a known issue with FTS and % searches. If you have FTS enabled and try to search SRM for a request type nothing will return. Disable FTS and the search function works fine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, June 18, 2012 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Issues while searching for a ticket in the INCIDENT console ** I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would check the KB. Sent from my iPhone On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.commailto:samanderson...@gmail.com wrote: ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: = company name ('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' = x OR '11' = x OR '11'= x )) OR ('Priority*' = High AND ('11' = x OR '11' = x )) ) AND ('Summary*' LIKE %CJ%) image001.png When the above qualification is searched without the value ('Summary*' LIKE %CJ%) results are displayed. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues while searching for a ticket in the INCIDENT console
hi, Remedy 7604 has two modes of searches, traditional FTS QBE and the newer MFS, which have similar but differing functionalities. if you do a search inside that form by filling out fields in the form, you are doing a traditional FTS QBE search (for any of the fields that are FTS enabled). If you do your search from a global search field, such as RKMs search, or the global searches supplied by ITSM apps then it is using MFS and requires the wildcard. Unfortunately this is way it is designed. Issue related to not able to search Service request is related to FTS configuration Rebuilding the index will help Ravi Rai Date: Mon, 18 Jun 2012 11:26:35 -0500 From: tommy.mor...@pinebreeze.com Subject: Re: Issues while searching for a ticket in the INCIDENT console To: arslist@ARSLIST.ORG ** There is a known issue with FTS and % searches. If you have FTS enabled and try to search SRM for a request type nothing will return. Disable FTS and the search function works fine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, June 18, 2012 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Issues while searching for a ticket in the INCIDENT console ** I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would check the KB. Sent from my iPhone On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com wrote: ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: = company name ('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' = x OR '11' = x OR '11'= x )) OR ('Priority*' = High AND ('11' = x OR '11' = x )) ) AND ('Summary*' LIKE %CJ%) image001.png When the above qualification is searched without the value ('Summary*' LIKE %CJ%) results are displayed. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues while searching for a ticket in the INCIDENT console
Hi All, Thank's for your suggestions. On Mon, Jun 18, 2012 at 11:33 PM, ravi rai ravira...@hotmail.com wrote: ** hi, Remedy 7604 has two modes of searches, traditional FTS QBE and the newer MFS, which have similar but differing functionalities. if you do a search inside that form by filling out fields in the form, you are doing a traditional FTS QBE search (for any of the fields that are FTS enabled). If you do your search from a global search field, such as RKMs search, or the global searches supplied by ITSM apps then it is using MFS and requires the wildcard. Unfortunately this is way it is designed. Issue related to not able to search Service request is related to FTS configuration Rebuilding the index will help Ravi Rai -- Date: Mon, 18 Jun 2012 11:26:35 -0500 From: tommy.mor...@pinebreeze.com Subject: Re: Issues while searching for a ticket in the INCIDENT console To: arslist@ARSLIST.ORG ** There is a known issue with FTS and % searches. If you have FTS enabled and try to search SRM for a request type nothing will return. Disable FTS and the search function works fine. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Monday, June 18, 2012 11:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issues while searching for a ticket in the INCIDENT console ** I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would check the KB. Sent from my iPhone On Jun 18, 2012, at 10:50 AM, Sam Anderson samanderson...@gmail.com wrote: ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: = company name ('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11' = x OR '11' = x OR '11'= x)) OR ('Priority*' = High AND ('11' = x OR '11' = x)) ) AND ('Summary*' LIKE %CJ%) image001.png When the above qualification is searched without the value ('Summary*' LIKE %CJ%) results are displayed. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are