Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)
Ladies and Gentlemen: I have a strange issue with 7.1 patch 3 mid-tier (on Windows) and looking for any ideas. I needed to move to SSL and changed the tomcat conf file, then added the cert and was able to log in to the system using https port 8443 (what I set). Then I changed the default web and notification path to the new port. I even bounced the box. I am able to log in (through the mid-tier) and see the ITSM home page, however when I click on some of the links (like the incident consol), after a minute or so I get a blank screen page (that says its complete and secure). If I try to go to the url (and need to re-log in) I get a "The page cannot be displayed" The strange thing is some pages work (such as the approval central) however if I go to use the Incident consol, no luck. Just for testing I have pointed my production mid-tier (we are going live 8/1) to the dev app server and it works great. Any idea would be helpful, As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)
Howard, Just a WAG... Flush the Mid-Tier cache manually With the advent of a persistent cache in the Mid-Tier, a "reboot the web server" does not force a recache. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 3:31 PM, Howard Richter <[EMAIL PROTECTED]> wrote: > ** > > Ladies and Gentlemen: > > > > I have a strange issue with 7.1 patch 3 mid-tier (on Windows) and looking > for any ideas. > > I needed to move to SSL and changed the tomcat conf file, then added the > cert and was able to log in to the system using https port 8443 (what I > set). Then I changed the default web and notification path to the new port. > I even bounced the box. > > > > I am able to log in (through the mid-tier) and see the ITSM home page, > however when I click on some of the links (like the incident consol), after > a minute or so I get a blank screen page (that says its complete and > secure). If I try to go to the url (and need to re-log in) I get a "The page > cannot be displayed" > > > > The strange thing is some pages work (such as the approval central) however > if I go to use the Incident consol, no luck. > > > > Just for testing I have pointed my production mid-tier (we are going live > 8/1) to the dev app server and it works great. > > > > Any idea would be helpful, > > > > As always thanks, > > > > Howard > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issues with mid-tier 7.1 pathc 3 (after trying to go to SSL)
Carey, I tried that, with no luck. I have even boucend the mid-teir server (the box it self). I am at a loss here, hbr On 7/30/08, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > > Howard, > > Just a WAG... > > Flush the Mid-Tier cache manually With the advent of a persistent > cache in the Mid-Tier, a "reboot the web server" does not force a > recache. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Wed, Jul 30, 2008 at 3:31 PM, Howard Richter <[EMAIL PROTECTED]> wrote: > > ** > > > > Ladies and Gentlemen: > > > > > > > > I have a strange issue with 7.1 patch 3 mid-tier (on Windows) and looking > > for any ideas. > > > > I needed to move to SSL and changed the tomcat conf file, then added the > > cert and was able to log in to the system using https port 8443 (what I > > set). Then I changed the default web and notification path to the new > port. > > I even bounced the box. > > > > > > > > I am able to log in (through the mid-tier) and see the ITSM home page, > > however when I click on some of the links (like the incident consol), > after > > a minute or so I get a blank screen page (that says its complete and > > secure). If I try to go to the url (and need to re-log in) I get a "The > page > > cannot be displayed" > > > > > > > > The strange thing is some pages work (such as the approval central) > however > > if I go to use the Incident consol, no luck. > > > > > > > > Just for testing I have pointed my production mid-tier (we are going live > > 8/1) to the dev app server and it works great. > > > > > > > > Any idea would be helpful, > > > > > > > > As always thanks, > > > > > > > > Howard > > > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = [EMAIL PROTECTED] > > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
