Rabi,
Where is the approximate work location? Remote available?
On Friday, August 26, 2016, Rabi Tripathi wrote:
> **
> Hi all,
> There is an opening for a Remedy expert who can help an IT division use
> the Remedy ITSM 8.x (going to 9.x by year end) suite effectively.
>
> Federal client, so US Citizens only, existing secret clearance preferred.
> Permanent or contract position. No relocation or travel covered.
>
> No development, maintenance or deep configuration is involved because the
> division is a heavy user of Remedy (IM, PM, CM, KM, SLM, CMDB, Analytics),
> but does not maintain or own it.
>
> However, some knowledge/experience of development/configuration is
> preferred.
>
> Experience designing/generating metrics to measure contractually required
> metrics is highly preferred
>
> Solid experience in how techs use the ITSM modules, how SLM is configured,
> the ITSM data model and reporting through Analytics is a must.
>
> Effective verbal and communication skills required to advise mid-level
> leaders and train users.
>
> Please reply to ME DIRECTLY, with a quick blurb on your experience on the
> topics listed above.
>
> Thanks.
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