Re: JOB: Remedy ITSM Expert Needed in Washington DC.

2016-08-27 Thread Daniel Wu
Rabi,
Where is the approximate work location? Remote available?

On Friday, August 26, 2016, Rabi Tripathi  wrote:

> **
> Hi all,
> There is an opening for a Remedy expert who can help an IT division use
> the Remedy ITSM 8.x (going to 9.x by year end) suite effectively.
>
> Federal client, so US Citizens only, existing secret clearance preferred.
> Permanent or contract position. No relocation or travel covered.
>
> No development, maintenance or deep configuration is involved because the
> division is a heavy user of Remedy (IM, PM, CM, KM, SLM, CMDB, Analytics),
> but does not maintain or own it.
>
> However, some knowledge/experience of development/configuration is
> preferred.
>
> Experience designing/generating metrics to measure contractually required
> metrics is highly preferred
>
> Solid experience in how techs use the ITSM modules, how SLM is configured,
> the ITSM data model and reporting through Analytics is a must.
>
> Effective verbal and communication skills required to advise mid-level
> leaders and train users.
>
> Please reply to ME DIRECTLY, with a quick blurb on your experience on the
> topics listed above.
>
> Thanks.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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JOB: Remedy ITSM Expert Needed in Washington DC.

2016-08-26 Thread Rabi Tripathi
Hi all,
There is an opening for a Remedy expert who can help an IT division use the
Remedy ITSM 8.x (going to 9.x by year end) suite effectively.

Federal client, so US Citizens only, existing secret clearance preferred.
Permanent or contract position. No relocation or travel covered.

No development, maintenance or deep configuration is involved because the
division is a heavy user of Remedy (IM, PM, CM, KM, SLM, CMDB, Analytics),
but does not maintain or own it.

However, some knowledge/experience of development/configuration is
preferred.

Experience designing/generating metrics to measure contractually required
metrics is highly preferred

Solid experience in how techs use the ITSM modules, how SLM is configured,
the ITSM data model and reporting through Analytics is a must.

Effective verbal and communication skills required to advise mid-level
leaders and train users.

Please reply to ME DIRECTLY, with a quick blurb on your experience on the
topics listed above.

Thanks.

___
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"Where the Answers Are, and have been for 20 years"