Re: Java 7.1 Form Information
I did it in XMLI wouldn't dream of trying to understand the constructs in a def file...:) I think I've learned more from the list than I'll ever be able to pay back...but I'm sure trying as of late...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, February 12, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Java 7.1 Form Information LJ, I am glad you were able to figure it out. (And shared your findings with the rest of the class. :) It really helps me when I can keep a post like this for later reference just in case. I think it also should help BMC to understand what the customers do not understand too.) I generally find that when the vendor supplied docs are not clear enough... I have to count on the system to do the right thing. However, every once in a while, you also get statements like.. Well the docs were right, then we changed the system but did not update the docs. So the Docs now have a BUG and the actual behavior of the system is what is right. Or you get the inverse of that too... The docs were right [but you just did not understand them] and what the system was actually doing was the BUG and we fixed that without telling anyone. ( Every have a patch change the existing functionality without a word of explanation in the release notes, and be told it is as designed?) But for me the bottom line is what the system is doing right now. And asking the system should be the definitive answer on all matters as far as I can tell. ( The designer/docs/support people can always be wrong, but what is happening is defined by the software I am running and that is what matters the most at any given point in time.) FWIW: I often find the XML form of the objects defs easier to follow. :) Sorry, I meant to say that before. Thanks again. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 12, 2008 11:43 AM, LJ Longwing [EMAIL PROTECTED] wrote: Wow...that's a bit of screwed up way of doing itbut I guess it'll work. Here is how it works. There is an 'Enabled' flag for both Audit and Archive. If Enabled, the form is Auditing/Archiving respectively. If however the Audit/Archive is disabled, you then need to check the Audit Style and see if it's set...if so then you know that the form is being used as an Audit form. If Archiving is disabled and there is a value in the 'fromForm' attribute, then this is an Archive form, wowthank you for the suggestion on how to troubleshoot this as I've been beating myself up trying to figure this one outI now know how to code the display of this particular information. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, February 12, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Java 7.1 Form Information LJ. I have not gone looking for these specific bits... but.. In general... when trying to understand ARS API/objects I have found it very valuable to export the objects in question and look at the output def file. for differences. For example... export a def file of a form before you make it another forms Audit form. Then grab another export after you made that change. The differences should stand out and help you figure out what part of the object properties changed so that you can then try to find the right C API stuff that match to those differences. Hopefully that approrach will help you find what your looking for. ( Note: It is possible that those bits only live in the ARS server and not in the object def's themselves. The server might determine those things are startup and never write them down, or expose it's opinion of those objects to the API layer that we know. But I doubt that is a likely condition. ) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 12, 2008 10:12 AM, LJ Longwing [EMAIL PROTECTED] wrote: Right...I am using those two properly to tell me which form is being used for Audit/Archive, what I'm looking for however is to find out how to tell that 'THIS' form is an Audit/Archive form. snip On Di, Februar 12, 2008 04:29, LJ Longwing wrote: I'm trying to get information out of the API and I'm once again lost...I was hoping someone could help me. I'm trying to find where 'Audit' and 'Archive' type is stored. When I use the .getFormType() method on the Form object I get 1 which equates to 'Regular', which is of course accurate because it is a regular form, but the Admin tool shows Audit and Archive as the form type so I know
Re: Java 7.1 Form Information
LJ, I am glad you were able to figure it out. (And shared your findings with the rest of the class. :) It really helps me when I can keep a post like this for later reference just in case. I think it also should help BMC to understand what the customers do not understand too.) I generally find that when the vendor supplied docs are not clear enough... I have to count on the system to do the right thing. However, every once in a while, you also get statements like.. Well the docs were right, then we changed the system but did not update the docs. So the Docs now have a BUG and the actual behavior of the system is what is right. Or you get the inverse of that too... The docs were right [but you just did not understand them] and what the system was actually doing was the BUG and we fixed that without telling anyone. ( Every have a patch change the existing functionality without a word of explanation in the release notes, and be told it is as designed?) But for me the bottom line is what the system is doing right now. And asking the system should be the definitive answer on all matters as far as I can tell. ( The designer/docs/support people can always be wrong, but what is happening is defined by the software I am running and that is what matters the most at any given point in time.) FWIW: I often find the XML form of the objects defs easier to follow. :) Sorry, I meant to say that before. Thanks again. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 12, 2008 11:43 AM, LJ Longwing [EMAIL PROTECTED] wrote: Wow...that's a bit of screwed up way of doing itbut I guess it'll work. Here is how it works. There is an 'Enabled' flag for both Audit and Archive. If Enabled, the form is Auditing/Archiving respectively. If however the Audit/Archive is disabled, you then need to check the Audit Style and see if it's set...if so then you know that the form is being used as an Audit form. If Archiving is disabled and there is a value in the 'fromForm' attribute, then this is an Archive form, wowthank you for the suggestion on how to troubleshoot this as I've been beating myself up trying to figure this one outI now know how to code the display of this particular information. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, February 12, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Java 7.1 Form Information LJ. I have not gone looking for these specific bits... but.. In general... when trying to understand ARS API/objects I have found it very valuable to export the objects in question and look at the output def file. for differences. For example... export a def file of a form before you make it another forms Audit form. Then grab another export after you made that change. The differences should stand out and help you figure out what part of the object properties changed so that you can then try to find the right C API stuff that match to those differences. Hopefully that approrach will help you find what your looking for. ( Note: It is possible that those bits only live in the ARS server and not in the object def's themselves. The server might determine those things are startup and never write them down, or expose it's opinion of those objects to the API layer that we know. But I doubt that is a likely condition. ) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 12, 2008 10:12 AM, LJ Longwing [EMAIL PROTECTED] wrote: Right...I am using those two properly to tell me which form is being used for Audit/Archive, what I'm looking for however is to find out how to tell that 'THIS' form is an Audit/Archive form. snip On Di, Februar 12, 2008 04:29, LJ Longwing wrote: I'm trying to get information out of the API and I'm once again lost...I was hoping someone could help me. I'm trying to find where 'Audit' and 'Archive' type is stored. When I use the .getFormType() method on the Form object I get 1 which equates to 'Regular', which is of course accurate because it is a regular form, but the Admin tool shows Audit and Archive as the form type so I know it's in there somewhere. Any assistance is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Java 7.1 Form Information
LJ. I have not gone looking for these specific bits... but.. In general... when trying to understand ARS API/objects I have found it very valuable to export the objects in question and look at the output def file. for differences. For example... export a def file of a form before you make it another forms Audit form. Then grab another export after you made that change. The differences should stand out and help you figure out what part of the object properties changed so that you can then try to find the right C API stuff that match to those differences. Hopefully that approrach will help you find what your looking for. ( Note: It is possible that those bits only live in the ARS server and not in the object def's themselves. The server might determine those things are startup and never write them down, or expose it's opinion of those objects to the API layer that we know. But I doubt that is a likely condition. ) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 12, 2008 10:12 AM, LJ Longwing [EMAIL PROTECTED] wrote: Right...I am using those two properly to tell me which form is being used for Audit/Archive, what I'm looking for however is to find out how to tell that 'THIS' form is an Audit/Archive form. snip On Di, Februar 12, 2008 04:29, LJ Longwing wrote: I'm trying to get information out of the API and I'm once again lost...I was hoping someone could help me. I'm trying to find where 'Audit' and 'Archive' type is stored. When I use the .getFormType() method on the Form object I get 1 which equates to 'Regular', which is of course accurate because it is a regular form, but the Admin tool shows Audit and Archive as the form type so I know it's in there somewhere. Any assistance is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Java 7.1 Form Information
Wow...that's a bit of screwed up way of doing itbut I guess it'll work. Here is how it works. There is an 'Enabled' flag for both Audit and Archive. If Enabled, the form is Auditing/Archiving respectively. If however the Audit/Archive is disabled, you then need to check the Audit Style and see if it's set...if so then you know that the form is being used as an Audit form. If Archiving is disabled and there is a value in the 'fromForm' attribute, then this is an Archive form, wowthank you for the suggestion on how to troubleshoot this as I've been beating myself up trying to figure this one outI now know how to code the display of this particular information. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, February 12, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Java 7.1 Form Information LJ. I have not gone looking for these specific bits... but.. In general... when trying to understand ARS API/objects I have found it very valuable to export the objects in question and look at the output def file. for differences. For example... export a def file of a form before you make it another forms Audit form. Then grab another export after you made that change. The differences should stand out and help you figure out what part of the object properties changed so that you can then try to find the right C API stuff that match to those differences. Hopefully that approrach will help you find what your looking for. ( Note: It is possible that those bits only live in the ARS server and not in the object def's themselves. The server might determine those things are startup and never write them down, or expose it's opinion of those objects to the API layer that we know. But I doubt that is a likely condition. ) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 12, 2008 10:12 AM, LJ Longwing [EMAIL PROTECTED] wrote: Right...I am using those two properly to tell me which form is being used for Audit/Archive, what I'm looking for however is to find out how to tell that 'THIS' form is an Audit/Archive form. snip On Di, Februar 12, 2008 04:29, LJ Longwing wrote: I'm trying to get information out of the API and I'm once again lost...I was hoping someone could help me. I'm trying to find where 'Audit' and 'Archive' type is stored. When I use the .getFormType() method on the Form object I get 1 which equates to 'Regular', which is of course accurate because it is a regular form, but the Admin tool shows Audit and Archive as the form type so I know it's in there somewhere. Any assistance is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Java 7.1 Form Information
Hi, please try public ArchiveInfo getArchiveInfo() Returns the archive info for the form. or public AuditInfo getAuditInfo() Returns the audit info for the form. Cheers Robert On Di, Februar 12, 2008 04:29, LJ Longwing wrote: I'm trying to get information out of the API and I'm once again lost...I was hoping someone could help me. I'm trying to find where 'Audit' and 'Archive' type is stored. When I use the .getFormType() method on the Form object I get 1 which equates to 'Regular', which is of course accurate because it is a regular form, but the Admin tool shows Audit and Archive as the form type so I know it's in there somewhere. Any assistance is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- -- Robert Stecher ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Java 7.1 Form Information
I'm trying to get information out of the API and I'm once again lost...I was hoping someone could help me. I'm trying to find where 'Audit' and 'Archive' type is stored. When I use the .getFormType() method on the Form object I get 1 which equates to 'Regular', which is of course accurate because it is a regular form, but the Admin tool shows Audit and Archive as the form type so I know it's in there somewhere. Any assistance is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
