Re: KMXperts
Warren, I have this rss feed thing running at Orbitz. Pretty easy to set it up. Contact me off-list for pointers. Doug Doug -- Doug Blair Sent from my iPhone +1-224-558-5462 On Jul 8, 2009, at 3:39 PM, Easter, David david_eas...@bmc.com wrote: ** It was written for AR System 7.0.01, but perhaps this could help: http://communities.bmc.com/communities/docs/DOC-2782 Feed is a recent technique to syndicate information from multiple sources easily. Recent versions of popular browsers (Internet Explorer 7.0, Firefox 2.0) and rich desktop applications (FeedDemon etc) support feeds very well. Popular websites (CNN.com, msnbc.com etc) allow users to subscribe to feeds and get their content easily. In intranet environments, many users’d be interested in getting upda tes from different systems thru feeds along with news etc. RSS is one of the popular formats behind this technique. AR System application developers can feed-enable their data using this mid- tier plug-in that communicates with AR System server and transforms data to RSS feed format. This plug-in is tested with 7.0.1 Patch 2 (MidTier and AR Server) but should work with 7.0.1 version onwards -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Wednesday, July 08, 2009 1:11 PM To: arslist@ARSLIST.ORG Subject: KMXperts ** ARS 6.3 ITSM 5.5 Running on a Solaris 10 Box against Oracle 9 KMXperts (5.4) running on a Windows 2000 Advanced Server. I have been asked if there is a way to run an RSS Feed from the KMX knowledgebase that we use. The thought is to allow the Outlook RSS Feed aggregator function to monitor is so that the helpdesk would get a feed of changes or new article postings. I have very little experience with the KB (it's nice and quiet and has never given me a lick of trouble), so I'm not really sure of where to look. Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
KMXperts
ARS 6.3 ITSM 5.5 Running on a Solaris 10 Box against Oracle 9 KMXperts (5.4) running on a Windows 2000 Advanced Server. I have been asked if there is a way to run an RSS Feed from the KMX knowledgebase that we use. The thought is to allow the Outlook RSS Feed aggregator function to monitor is so that the helpdesk would get a feed of changes or new article postings. I have very little experience with the KB (it's nice and quiet and has never given me a lick of trouble), so I'm not really sure of where to look. Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: KMXperts
It was written for AR System 7.0.01, but perhaps this could help: http://communities.bmc.com/communities/docs/DOC-2782 Feed is a recent technique to syndicate information from multiple sources easily. Recent versions of popular browsers (Internet Explorer 7.0, Firefox 2.0) and rich desktop applications (FeedDemon etc) support feeds very well. Popular websites (CNN.com, msnbc.com etc) allow users to subscribe to feeds and get their content easily. In intranet environments, many users'd be interested in getting updates from different systems thru feeds along with news etc. RSS is one of the popular formats behind this technique. AR System application developers can feed-enable their data using this mid-tier plug-in that communicates with AR System server and transforms data to RSS feed format. This plug-in is tested with 7.0.1 Patch 2 (MidTier and AR Server) but should work with 7.0.1 version onwards -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Wednesday, July 08, 2009 1:11 PM To: arslist@ARSLIST.ORG Subject: KMXperts ** ARS 6.3 ITSM 5.5 Running on a Solaris 10 Box against Oracle 9 KMXperts (5.4) running on a Windows 2000 Advanced Server. I have been asked if there is a way to run an RSS Feed from the KMX knowledgebase that we use. The thought is to allow the Outlook RSS Feed aggregator function to monitor is so that the helpdesk would get a feed of changes or new article postings. I have very little experience with the KB (it's nice and quiet and has never given me a lick of trouble), so I'm not really sure of where to look. Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Knowledge Management (KMXperts)
** Hello List,We are considering using BMC Remedy Knowledge Management (formerly KMXperts) and would be interested in hearing from others who are currently using it. This will be a replacement for an old version of ServiceWare. We would be running KMXperts in conjunction with Help Desk, which we are about to upgrade from 5.5 to 6.0. We like that Remedy KM will integrate well with what we have, at a more affordable price than what a ServiceWare upgrade would be. What have been your experiences with it, both benefits and drawbacks?Thanks, DavidDuke University OIT __20060125___This posting was submitted with HTML in it___
