Re: MS Security Patch and Windows 2008 x64 LDAP Issue
Is it just AREA LDAP that is having an issue? We have a very similar environment (ARS 7.5 and Win 2008 x64) and have not had any issue since we patched last night. Our users "Cross Reference Blank Password" through the server (not AREA because we do not have the RPC port set) and we update AD via ARDBC LDAP. Does this happen with the User Tool? Sometime the MT password gets out of sync with ARS and it could look like a user authentication error (although I would expect to see your username in the plug-in log if MT had an issue authenticating). If it doesn't happen with the WUT I would check the MT admin password. Jason On Thu, Jul 22, 2010 at 12:34 PM, Ken LaPierre wrote: > ARGetEntry -- schema AR System Administration: Server Information entryId > 001 from Remedy User (protocol 14) at IP address 10.11.23.AA > ARGetServerInfo -- as user Remedy Application Service from Server Admin > Plug-in (protocol 14) at IP address 10.26.3.BBB > OK > OK > ARVerifyUser -- user ken.lapie...@usdoj.gov from Mid-tier (protocol 14) at > IP address 10.26.3.BBC > LOGIN FAILED ken.lapie...@usdoj.gov (password) > FAIL > ARSetEntry -- schema AR System Administration: Server Information entryId > 001 from Remedy User (protocol 14) at IP address 10.11.23.AA > ARSetServerInfo -- as user Remedy Application Service from Server Admin > Plug-in (protocol 14) at IP address 10.26.3.BBB > > IP Addressess Changed. > > > > Danny Kellett wrote: > > What does the plugin log say? > > > > Sent from my iPhone > > > > On 22 Jul 2010, at 15:29, Ken LaPierre wrote: > > > > > Hi Listers and old friends, > > > > > > Recently the server operations team installed MS security patches on > our remedy application servers and LDAP no longer authenticates properly. We > opened ticket with BMC and Microsoft and are still troubleshooting the > issue. I found this link with a potential hotfix: > > > > > > http://support.microsoft.com/kb/980596 > > > > > > Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered > architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, > SQL server(Win 2008, SQL 2005). > > > > > > So far rolling back the app server prior to patch date gets us working > again so we are equating the issue to the patching but at this point unsure. > > > > > > Anyone seen this before and has a suggestion please let me know. > > > > > > Thanks, > > > Ken LaPierre > > > Senior BMC Remedy Consultant > > > www.bmc.com > > > North Myrtle Beach, SC > > > > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > Ken LaPierre > Senior BMC Remedy Consultant > www.bmc.com > North Myrtle Beach, SC > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
Not enough information. You need to set the plugin log level to ALL and try again. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ken LaPierre Sent: 22 July 2010 20:34 To: arslist@ARSLIST.ORG Subject: Re: MS Security Patch and Windows 2008 x64 LDAP Issue ARGetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARGetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB OK OK ARVerifyUser -- user ken.lapie...@usdoj.gov from Mid-tier (protocol 14) at IP address 10.26.3.BBC LOGIN FAILED ken.lapie...@usdoj.gov (password) FAIL ARSetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARSetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB IP Addressess Changed. Danny Kellett wrote: > What does the plugin log say? > > Sent from my iPhone > > On 22 Jul 2010, at 15:29, Ken LaPierre wrote: > > > Hi Listers and old friends, > > > > Recently the server operations team installed MS security patches on our > > remedy application servers and LDAP no longer authenticates properly. We > > opened ticket with BMC and Microsoft and are still troubleshooting the > > issue. I found this link with a potential hotfix: > > > > http://support.microsoft.com/kb/980596 > > > > Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered > > architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, > > SQL server(Win 2008, SQL 2005). > > > > So far rolling back the app server prior to patch date gets us working > > again so we are equating the issue to the patching but at this point unsure. > > > > Anyone seen this before and has a suggestion please let me know. > > > > Thanks, > > Ken LaPierre > > Senior BMC Remedy Consultant > > www.bmc.com > > North Myrtle Beach, SC > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" -- Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
ARGetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARGetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB OK OK ARVerifyUser -- user ken.lapie...@usdoj.gov from Mid-tier (protocol 14) at IP address 10.26.3.BBC LOGIN FAILED ken.lapie...@usdoj.gov (password) FAIL ARSetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARSetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB IP Addressess Changed. Danny Kellett wrote: > What does the plugin log say? > > Sent from my iPhone > > On 22 Jul 2010, at 15:29, Ken LaPierre wrote: > > > Hi Listers and old friends, > > > > Recently the server operations team installed MS security patches on our > > remedy application servers and LDAP no longer authenticates properly. We > > opened ticket with BMC and Microsoft and are still troubleshooting the > > issue. I found this link with a potential hotfix: > > > > http://support.microsoft.com/kb/980596 > > > > Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered > > architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, > > SQL server(Win 2008, SQL 2005). > > > > So far rolling back the app server prior to patch date gets us working > > again so we are equating the issue to the patching but at this point unsure. > > > > Anyone seen this before and has a suggestion please let me know. > > > > Thanks, > > Ken LaPierre > > Senior BMC Remedy Consultant > > www.bmc.com > > North Myrtle Beach, SC > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" -- Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
This is definitely good to know.. Thanks for sharing this so we can be better prepared before patching the servers with the new security fixes.. Joe From: Ken LaPierre To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 10:29:34 AM Subject: MS Security Patch and Windows 2008 x64 LDAP Issue Hi Listers and old friends, Recently the server operations team installed MS security patches on our remedy application servers and LDAP no longer authenticates properly. We opened ticket with BMC and Microsoft and are still troubleshooting the issue. I found this link with a potential hotfix: http://support.microsoft.com/kb/980596 Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win 2008, SQL 2005). So far rolling back the app server prior to patch date gets us working again so we are equating the issue to the patching but at this point unsure. Anyone seen this before and has a suggestion please let me know. Thanks, Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
What does the plugin log say? Sent from my iPhone On 22 Jul 2010, at 15:29, Ken LaPierre wrote: > Hi Listers and old friends, > > Recently the server operations team installed MS security patches on our > remedy application servers and LDAP no longer authenticates properly. We > opened ticket with BMC and Microsoft and are still troubleshooting the issue. > I found this link with a potential hotfix: > > http://support.microsoft.com/kb/980596 > > Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture > all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win > 2008, SQL 2005). > > So far rolling back the app server prior to patch date gets us working again > so we are equating the issue to the patching but at this point unsure. > > Anyone seen this before and has a suggestion please let me know. > > Thanks, > Ken LaPierre > Senior BMC Remedy Consultant > www.bmc.com > North Myrtle Beach, SC > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
MS Security Patch and Windows 2008 x64 LDAP Issue
Hi Listers and old friends, Recently the server operations team installed MS security patches on our remedy application servers and LDAP no longer authenticates properly. We opened ticket with BMC and Microsoft and are still troubleshooting the issue. I found this link with a potential hotfix: http://support.microsoft.com/kb/980596 Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win 2008, SQL 2005). So far rolling back the app server prior to patch date gets us working again so we are equating the issue to the patching but at this point unsure. Anyone seen this before and has a suggestion please let me know. Thanks, Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
