Re: Menu Qualification Problem
Thanks Carey. The problem was the permissions on field 1. This was needed by my boss so I had to grant him access. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, April 03, 2008 12:02 AM To: arslist@ARSLIST.ORG Subject: Re: Menu Qualification Problem Brian, The 'Group List' field is a *special* field. I suggest you do a report of that column into an ARX file to really see what data is in the field and how it is structured. ( BTW: I think your menu qualification should really be more like this... [ 'Group List' LIKE (( %; + 1024 ) + ;% ) ] ) However the permission issue has only to do with the User form. Your users likely do not have access to all rows in the User form. (And they likely should not be granted this access either. IMHO) Check permissions on Field ID 1, and the 'Group List' field and any other field in the Menu qualification. If the users have access to Field 1 and 'Group List' then the menu should work for them as well as it works for any one else. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 2, 2008 at 3:06 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a menu that I am using to pull all the members of a Group. The menu points to the User form and has a qualification of: 'Group List' LIKE (( % + 1024 ) + % ) This works for me as an admin but not for others. They get a no entries in menu message which I assume is due to lack of permissions. They have rights to the User form and the fields queried and displayed from the User form. They also have permissions to the Group form and it's fields. The Group ID is not listed in the Group List field in the User form. The Group names are listed. If I change the query to use the group name then it does not work for anyone. I am assuming Remedy does a translation of the Group ID to Group name but I am not sure what permission is lacking for this menu to work. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Menu Qualification Problem
I have a menu that I am using to pull all the members of a Group. The menu points to the User form and has a qualification of: 'Group List' LIKE (( % + 1024 ) + % ) This works for me as an admin but not for others. They get a no entries in menu message which I assume is due to lack of permissions. They have rights to the User form and the fields queried and displayed from the User form. They also have permissions to the Group form and it's fields. The Group ID is not listed in the Group List field in the User form. The Group names are listed. If I change the query to use the group name then it does not work for anyone. I am assuming Remedy does a translation of the Group ID to Group name but I am not sure what permission is lacking for this menu to work. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Menu Qualification Problem
Brian, The 'Group List' field is a *special* field. I suggest you do a report of that column into an ARX file to really see what data is in the field and how it is structured. ( BTW: I think your menu qualification should really be more like this... [ 'Group List' LIKE (( %; + 1024 ) + ;% ) ] ) However the permission issue has only to do with the User form. Your users likely do not have access to all rows in the User form. (And they likely should not be granted this access either. IMHO) Check permissions on Field ID 1, and the 'Group List' field and any other field in the Menu qualification. If the users have access to Field 1 and 'Group List' then the menu should work for them as well as it works for any one else. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Apr 2, 2008 at 3:06 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a menu that I am using to pull all the members of a Group. The menu points to the User form and has a qualification of: 'Group List' LIKE (( % + 1024 ) + % ) This works for me as an admin but not for others. They get a no entries in menu message which I assume is due to lack of permissions. They have rights to the User form and the fields queried and displayed from the User form. They also have permissions to the Group form and it's fields. The Group ID is not listed in the Group List field in the User form. The Group names are listed. If I change the query to use the group name then it does not work for anyone. I am assuming Remedy does a translation of the Group ID to Group name but I am not sure what permission is lacking for this menu to work. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
