Mobile solutions for Remedy ARS/ITSM
I've been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
You mean like this? https://docs.bmc.com/docs/display/public/itsm80/Getting+started+with+BMC+Remedy+with+Smart+IT Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood Sent: Wednesday, October 01, 2014 2:16 PM To: arslist@ARSLIST.ORG Subject: Mobile solutions for Remedy ARS/ITSM ** I've been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
Someone in the last month or so sent me an email regarding a mobile application for Remedy and it looked great and was not as expensive as some I have seen. I have gone through my email and was not able to find it. I just recently had a "forced" archive and am bouncing back and forth between my current email and my new archive. If you sent it (it was an Orange/Blue/Black graphically challenged application) please send me the info again. I showed it to someone at work was they loved it, but the colors were not to their liking... gsh! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood Sent: Wednesday, October 01, 2014 2:16 PM To: arslist@ARSLIST.ORG Subject: Mobile solutions for Remedy ARS/ITSM ** I've been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
Well, Remedy can be designed to have a specific Web view for mobile devices. I would create a custom, simplified view for the Web in mobile devices. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Terri Lockwood Date:10/01/2014 15:15 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Mobile solutions for Remedy ARS/ITSM ** I’ve been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
While you are at Engage, find Anders Wilhelm, he has a product as well! You will see a lot of great things at the vendor fair part of the conference! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood Sent: Wednesday, October 01, 2014 2:16 PM To: arslist@ARSLIST.ORG Subject: Mobile solutions for Remedy ARS/ITSM ** I've been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
Mobile reach is another one. But might be expensive.. They will be at Engage.. On Oct 1, 2014 3:06 PM, "Sanford, Claire" < claire.sanf...@memorialhermann.org> wrote: > ** > > Someone in the last month or so sent me an email regarding a mobile > application for Remedy and it looked great and was not as expensive as some > I have seen. I have gone through my email and was not able to find it. I > just recently had a “forced” archive and am bouncing back and forth between > my current email and my new archive. > > If you sent it (it was an Orange/Blue/Black graphically challenged > application) please send me the info again. I showed it to someone at > work was they loved it, but the colors were not to their liking… gsh! > > > > Claire > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Terri Lockwood > *Sent:* Wednesday, October 01, 2014 2:16 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Mobile solutions for Remedy ARS/ITSM > > > > ** > > I’ve been told to research what our options are for a mobile solution for > our service desk. Starting with the experts here! What tools are you > using and what have your experiences been? > > > > ~~~ > > Terri > > > > ARS 7.6.03 > > ITSM 7.6.03 > > Midtier 7.6.04 > > Windows 2008 > > MS SQL 2008 R2 SP2 > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
Claire, Are you talking about this one ? https://communities.bmc.com/docs/DOC-31524 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: 02 October 2014 02:01 AM To: arslist@ARSLIST.ORG Subject: Re: Mobile solutions for Remedy ARS/ITSM ** Mobile reach is another one. But might be expensive.. They will be at Engage.. On Oct 1, 2014 3:06 PM, "Sanford, Claire" mailto:claire.sanf...@memorialhermann.org>> wrote: ** Someone in the last month or so sent me an email regarding a mobile application for Remedy and it looked great and was not as expensive as some I have seen. I have gone through my email and was not able to find it. I just recently had a “forced” archive and am bouncing back and forth between my current email and my new archive. If you sent it (it was an Orange/Blue/Black graphically challenged application) please send me the info again. I showed it to someone at work was they loved it, but the colors were not to their liking… gsh! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Terri Lockwood Sent: Wednesday, October 01, 2014 2:16 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Mobile solutions for Remedy ARS/ITSM ** I’ve been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
Since we heavily rely on Citrix that has been able to provide mobility in place of Remedy-specific app for mobility. A number of users enjoy using the User Tool where we still support it and/or IE for our ITSM 8.1 stuff delivered by the Citrix Receiver. Of course this is not true mobility as it does not provide push notifications and offline capabilities however we have little need for those in our environment. Jason On Wed, Oct 1, 2014 at 12:15 PM, Terri Lockwood wrote: > ** > > I’ve been told to research what our options are for a mobile solution for > our service desk. Starting with the experts here! What tools are you > using and what have your experiences been? > > > > ~~~ > > Terri > > > > ARS 7.6.03 > > ITSM 7.6.03 > > Midtier 7.6.04 > > Windows 2008 > > MS SQL 2008 R2 SP2 > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
No, I have never seen that one before. We will take a look at it too! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dean van Deventer - Business Connexion Sent: Thursday, October 02, 2014 2:09 AM To: arslist@ARSLIST.ORG Subject: Re: Mobile solutions for Remedy ARS/ITSM ** Claire, Are you talking about this one ? https://communities.bmc.com/docs/DOC-31524 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: 02 October 2014 02:01 AM To: arslist@ARSLIST.ORG Subject: Re: Mobile solutions for Remedy ARS/ITSM ** Mobile reach is another one. But might be expensive.. They will be at Engage.. On Oct 1, 2014 3:06 PM, "Sanford, Claire" wrote: ** Someone in the last month or so sent me an email regarding a mobile application for Remedy and it looked great and was not as expensive as some I have seen. I have gone through my email and was not able to find it. I just recently had a “forced” archive and am bouncing back and forth between my current email and my new archive. If you sent it (it was an Orange/Blue/Black graphically challenged application) please send me the info again. I showed it to someone at work was they loved it, but the colors were not to their liking… gsh! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood Sent: Wednesday, October 01, 2014 2:16 PM To: arslist@ARSLIST.ORG Subject: Mobile solutions for Remedy ARS/ITSM ** I’ve been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
rMobility for ITSM is an end-user facing mobile web solution (works on desktop browsers too). Info at http://www.raptek.com/rmobility/ (screenshots, plus a live demo site). It's white, blue and orange...so maybe a bit "graphically challenged" ;) depending on tastes I suppose. Our goal is to offer a very reasonably priced solution that does the very basic functionality that an end user needs, rather than a comprehensive, complex and infinitely customizable solution. So it may or may not be what you need for your requirements. BMC SmartIT, BMC MyIT, Mobile Reach and Kinetic Data (with the Responsive bundle) are other mobile solutions that are worth comparing as the each offer different features and approaches. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Oct 2, 2014, at 9:44 AM, Sanford, Claire wrote: > ** > No, I have never seen that one before. We will take a look at it too! > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Dean van Deventer - Business > Connexion > Sent: Thursday, October 02, 2014 2:09 AM > To: arslist@ARSLIST.ORG > Subject: Re: Mobile solutions for Remedy ARS/ITSM > > ** > Claire, > Are you talking about this one ? > > https://communities.bmc.com/docs/DOC-31524 > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip > Sent: 02 October 2014 02:01 AM > To: arslist@ARSLIST.ORG > Subject: Re: Mobile solutions for Remedy ARS/ITSM > > ** > Mobile reach is another one. But might be expensive.. They will be at > Engage.. > On Oct 1, 2014 3:06 PM, "Sanford, Claire" > wrote: > ** > Someone in the last month or so sent me an email regarding a mobile > application for Remedy and it looked great and was not as expensive as some I > have seen. I have gone through my email and was not able to find it. I just > recently had a “forced” archive and am bouncing back and forth between my > current email and my new archive. > > If you sent it (it was an Orange/Blue/Black graphically challenged > application) please send me the info again. I showed it to someone at work > was they loved it, but the colors were not to their liking… gsh! > > Claire > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood > Sent: Wednesday, October 01, 2014 2:16 PM > To: arslist@ARSLIST.ORG > Subject: Mobile solutions for Remedy ARS/ITSM > > ** > I’ve been told to research what our options are for a mobile solution for our > service desk. Starting with the experts here! What tools are you using and > what have your experiences been? > > ~~~ > Terri > > ARS 7.6.03 > ITSM 7.6.03 > Midtier 7.6.04 > Windows 2008 > MS SQL 2008 R2 SP2 > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" signature.asc Description: Message signed with OpenPGP using GPGMail
Re: Mobile solutions for Remedy ARS/ITSM
I second looking into the MyIT and SmartIT for mobile. MyIT is more customer facing and more mature than SmartIT, but SmarIT is what BMC is going to for the IT person's GUI. -Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davin Lindner-Green Sent: Thursday, October 02, 2014 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Mobile solutions for Remedy ARS/ITSM ** rMobility for ITSM is an end-user facing mobile web solution (works on desktop browsers too). Info at http://www.raptek.com/rmobility/ (screenshots, plus a live demo site). It's white, blue and orange...so maybe a bit "graphically challenged" ;) depending on tastes I suppose. Our goal is to offer a very reasonably priced solution that does the very basic functionality that an end user needs, rather than a comprehensive, complex and infinitely customizable solution. So it may or may not be what you need for your requirements. BMC SmartIT, BMC MyIT, Mobile Reach and Kinetic Data (with the Responsive bundle) are other mobile solutions that are worth comparing as the each offer different features and approaches. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Oct 2, 2014, at 9:44 AM, Sanford, Claire mailto:claire.sanf...@memorialhermann.org>> wrote: ** No, I have never seen that one before. We will take a look at it too! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dean van Deventer - Business Connexion Sent: Thursday, October 02, 2014 2:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Mobile solutions for Remedy ARS/ITSM ** Claire, Are you talking about this one ? https://communities.bmc.com/docs/DOC-31524 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: 02 October 2014 02:01 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Mobile solutions for Remedy ARS/ITSM ** Mobile reach is another one. But might be expensive.. They will be at Engage.. On Oct 1, 2014 3:06 PM, "Sanford, Claire" mailto:claire.sanf...@memorialhermann.org>> wrote: ** Someone in the last month or so sent me an email regarding a mobile application for Remedy and it looked great and was not as expensive as some I have seen. I have gone through my email and was not able to find it. I just recently had a "forced" archive and am bouncing back and forth between my current email and my new archive. If you sent it (it was an Orange/Blue/Black graphically challenged application) please send me the info again. I showed it to someone at work was they loved it, but the colors were not to their liking... gsh! Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood Sent: Wednesday, October 01, 2014 2:16 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Mobile solutions for Remedy ARS/ITSM ** I've been told to research what our options are for a mobile solution for our service desk. Starting with the experts here! What tools are you using and what have your experiences been? ~~~ Terri ARS 7.6.03 ITSM 7.6.03 Midtier 7.6.04 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
That is assuming you are playing the ITSM game (granted the requester asked about ITSM). These do not provide any value to custom shops (yet). Jason On Thu, Oct 2, 2014 at 1:19 PM, Hynes, Douglas wrote: > ** > > I second looking into the MyIT and SmartIT for mobile. MyIT is more > customer facing and more mature than SmartIT, but SmarIT is what BMC is > going to for the IT person’s GUI. > > > > -Doug > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Davin Lindner-Green > *Sent:* Thursday, October 02, 2014 3:03 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Mobile solutions for Remedy ARS/ITSM > > > > ** > > rMobility for ITSM is an end-user facing mobile web solution (works on > desktop browsers too). Info at http://www.raptek.com/rmobility/ > (screenshots, plus a live demo site). > > > > It's white, blue and orange...so maybe a bit "graphically challenged" ;) > depending on tastes I suppose. > > > > Our goal is to offer a very reasonably priced solution that does the very > basic functionality that an end user needs, rather than a comprehensive, > complex and infinitely customizable solution. So it may or may not be what > you need for your requirements. > > > > BMC SmartIT, BMC MyIT, Mobile Reach and Kinetic Data (with the Responsive > bundle) are other mobile solutions that are worth comparing as the each > offer different features and approaches. > > > > Thanks, > > Davin > > > > Davin Lindner-Green > Software Engineer, Rapid Technologies Inc. > > > * BMC Level 1 Support Partner > > * BMC Software Solutions Partner > * BMC Education Partner > * Remedy On Demand - Hosted ITSM Solutions > > > > On Oct 2, 2014, at 9:44 AM, Sanford, Claire < > claire.sanf...@memorialhermann.org> wrote: > > > > ** > > No, I have never seen that one before. We will take a look at it too! > > > > From: Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] On Behalf Of Dean van > Deventer - Business Connexion > > Sent: Thursday, October 02, 2014 2:09 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Mobile solutions for Remedy ARS/ITSM > > > > ** > > Claire, > > Are you talking about this one ? > > > > https://communities.bmc.com/docs/DOC-31524 > > > > > > From: Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] On Behalf Of Saji Philip > > Sent: 02 October 2014 02:01 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Mobile solutions for Remedy ARS/ITSM > > > > ** > > Mobile reach is another one. But might be expensive.. They will be at > Engage.. > > On Oct 1, 2014 3:06 PM, "Sanford, Claire" < > claire.sanf...@memorialhermann.org> wrote: > > ** > > Someone in the last month or so sent me an email regarding a mobile > application for Remedy and it looked great and was not as expensive as some > I have seen. I have gone through my email and was not able to find it. I > just recently had a “forced” archive and am bouncing back and forth between > my current email and my new archive. > > > > If you sent it (it was an Orange/Blue/Black graphically challenged > application) please send me the info again. I showed it to someone at work > was they loved it, but the colors were not to their liking… gsh! > > > > Claire > > > > From: Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] On Behalf Of Terri > Lockwood > > Sent: Wednesday, October 01, 2014 2:16 PM > > To: arslist@ARSLIST.ORG > > Subject: Mobile solutions for Remedy ARS/ITSM > > > > ** > > I’ve been told to research what our options are for a mobile solution for > our service desk. Starting with the experts here! What tools are you > using and what have your experiences been? > > > > ~~~ > > Terri > > > > ARS 7.6.03 > > ITSM 7.6.03 > > Midtier 7.6.04 > > Windows 2008 > > MS SQL 2008 R2 SP2 > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Confidentiality Notice: This e-mail message, including any attachments, is > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mobile solutions for Remedy ARS/ITSM
+1 For shops that reject the canned apps, custom web views are still the primary solution. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
