Need to load a Remedy form on mid tier - from outside Remedy

[Angus Comber]

Hello all

A great deal of the work I am involved in relates to telephony.  In which
case much of the data originates from outside Remedy - ie a callers CallerID
is generated by a telephone system.  With the Windows client I can use the
User COM API to open forms, run searches etc from outside Remedy.  See
Itelpop for Remedy on download.com for an example.

However, this approach cannot be used with the web client.  So how do I
achieve the same effect.  I thought about running a Java applet as part of
the web page - but understand in current versions of Remedy it is not
possible to edit the HTML code of the forms.


I have seen in the Remedy docs this sort of thing:
http://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserv
er=server_namequal=%27Assigned+To%27%3D%22
first_name+last_name%22+AND+%27Status%27%3D%22Fixed%22

displays the search results in a specified form.  We might want to do this
differently and pop directly the one form - assuming there is only one
match.  But problem I see is that if the client agent software has to sit
outside the web browser then you have the whole issue of attaching onto the
correct web browser instance and passing in URL.



Anyone got any ideas on how to do this?  If for example we could embed a
Java applet in the web browser life would be so much easier.  Is this
possible?  Could we do something on the webserver to add a Java applet in
the web page?

Angus

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Re: Need to load a Remedy form on mid tier - from outside Remedy

[Roney Samuel]

**
Dear Angus, I once tried to load a swf file on the midtier by providing the path of the external source that it resided on and it worked fine...The only thing i had to do is set the View field to default on window open so that the swf file gets loaded on the midtier...I am not sure if this will help but there is no harm in trying...
Regards,Roney Samuel VargheseOn 9/22/06, Angus Comber [EMAIL PROTECTED] wrote:
Hello allA great deal of the work I am involved in relates to telephony.In which
case much of the data originates from outside Remedy - ie a callers CallerIDis generated by a telephone system.With the Windows client I can use theUser COM API to open forms, run searches etc from outside Remedy.See
Itelpop for Remedy on download.com for an example.However, this approach cannot be used with the web client.So how do Iachieve the same effect.I thought about running a Java applet as part of
the web page - but understand in current versions of Remedy it is notpossible to edit the HTML code of the forms.I have seen in the Remedy docs this sort of thing:http://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserv
er=server_namequal=%27Assigned+To%27%3D%22first_name+last_name%22+AND+%27Status%27%3D%22Fixed%22displays the search results in a specified form.We might want to do thisdifferently and pop directly the one form - assuming there is only one
match.But problem I see is that if the client agent software has to sitoutside the web browser then you have the whole issue of attaching onto thecorrect web browser instance and passing in URL.
Anyone got any ideas on how to do this?If for example we could embed aJava applet in the web browser life would be so much easier.Is thispossible?Could we do something on the webserver to add a Java applet in
the web page?Angus___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

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