Re: No Email send

2009-06-05 Thread Kevin-J
incident version 7.0.03, AR Server 7.1, I have checked that, there is no
records in Email Message, and have changed the Notification method to email



Jason Bess wrote:
> 
> What version of Incident are you using? Are any records being generated in
> the AR System Email Messages table?
> 
> If you're using 7, check the NTE:CFG-Notification Events form. Make sure
> Remedy Notification Method is not set to Alert or None.
> 
> 
> 
> 
> 
> From: Kevin 
> To: arslist@ARSLIST.ORG
> Sent: Friday, June 5, 2009 11:46:04 AM
> Subject: No Email send
> 
> ** 
> hi,all 
> 
> there is the problem, when i  completed the incident process, there is no
> email be send, even not push to the email message form, the email engine
> is running, so how can i check which part was wrong, can someone give me a
> list to check in order.
>  
>  
>  
>  
> 
> 
> 
> 
> Best Regards!
> 
> Kevin, Jin
> 
> 
> Leadtrust, Hangzhou, China
> --
> Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012
> PRC
> Tel:086-0571-87397397
> Fax:086-0571-87397399
> Mobile:13777801411
> Web:www.leadtrust.cn
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> 
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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> 

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Re: No Email send

2009-06-05 Thread Jason
What version of Incident are you using? Are any records being generated in the 
AR System Email Messages table?

If you're using 7, check the NTE:CFG-Notification Events form. Make sure Remedy 
Notification Method is not set to Alert or None.





From: Kevin 
To: arslist@ARSLIST.ORG
Sent: Friday, June 5, 2009 11:46:04 AM
Subject: No Email send

** 
hi,all 

there is the problem, when i  completed the incident process, there is no email 
be send, even not push to the email message form, the email engine is running, 
so how can i check which part was wrong, can someone give me a list to check in 
order.
 
 
 
 




Best Regards!

Kevin, Jin


Leadtrust, Hangzhou, China
--
Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC
Tel:086-0571-87397397
Fax:086-0571-87397399
Mobile:13777801411
Web:www.leadtrust.cn
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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No Email send

2009-06-05 Thread Kevin
hi,all 

there is the problem, when i  completed the incident process, there is no email 
be send, even not push to the email message form, the email engine is running, 
so how can i check which part was wrong, can someone give me a list to check in 
order.








Best Regards!

Kevin, Jin


Leadtrust, Hangzhou, China
--
Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC
Tel:086-0571-87397397
Fax:086-0571-87397399
Mobile:13777801411
Web:www.leadtrust.cn

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