Re: Notification needs to send every assignment changes into task.
Team, Issue has been fixed. Thanks for all... Regards, Suresh Loganathan :) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Notification-needs-to-send-every-assignment-changes-into-task-tp7596639p7596878.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notification needs to send every assignment changes into task.
Joe, Any update on this issue? Can you please help. Regards, Suresh Loganathan. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Notification-needs-to-send-every-assignment-changes-into-task-tp7596639p7596777.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notification needs to send every assignment changes into task.
Hi Joe, Thanks for your valuable info. I have wrote 2 filters. 1st filter showing below. Run if empty and set field I mentioned below qualification 'Long group name' =$Support Company$+-+$Assignee organization$+-+$Assignee Group$ and auto map table declared as temp =group I'd from group form. can able to see that value into that field.but, mail notification not send. Notify action, can see the mechanism drop down value as email, alert,cross reference and user profile default. present , I have chosen as email. do I need to change anything from mechanism drop down? Notify a tion can ableto see only 2 drop down .please advise. how to fix this. Regards, Suresh Loganathan... On Thu, May 8, 2014 at 11:46 PM, Joe D'Souza jdso...@shyle.net wrote: ** This is quite simple actually and can be done with just a minor customization. Compare the database and the transactional value of that assignment field whatever it is, and if the DB. and TR. values do not equal each other, AND the current value (not TR or DB – just the field with no TR. or DB. prefix) is not null, send that notification to whoever you wish to send it to. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan *Sent:* Thursday, May 08, 2014 3:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Notification needs to send every assignment changes into task. ** Team, Got new requirement to send a email notification when assignment fields changes from one group to other. In OOB Task having an issue with email notification. if the task has been created by task template(Single template multi purpose, so assignment field is an empty) with out assignment fields that task went toStaging status.When the appropriate incident went from In progress that time task will go toPending stays with out assignment entry. After the pending status, i filled the assignee group and name and it's not sending the group and individual notification. Based on this scenario, need to write work flow every time assignment field changes notification will send. Can you please advise how to fix this? Remedy Version 8.1. Regards, SureshLoganathan . _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notification needs to send every assignment changes into task.
This is quite simple actually and can be done with just a minor customization. Compare the database and the transactional value of that assignment field whatever it is, and if the DB. and TR. values do not equal each other, AND the current value (not TR or DB - just the field with no TR. or DB. prefix) is not null, send that notification to whoever you wish to send it to. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Thursday, May 08, 2014 3:17 AM To: arslist@ARSLIST.ORG Subject: Notification needs to send every assignment changes into task. ** Team, Got new requirement to send a email notification when assignment fields changes from one group to other. In OOB Task having an issue with email notification. if the task has been created by task template(Single template multi purpose, so assignment field is an empty) with out assignment fields that task went toStaging status.When the appropriate incident went from In progress that time task will go toPending stays with out assignment entry. After the pending status, i filled the assignee group and name and it's not sending the group and individual notification. Based on this scenario, need to write work flow every time assignment field changes notification will send. Can you please advise how to fix this? Remedy Version 8.1. Regards, SureshLoganathan . _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Notification needs to send every assignment changes into task.
Team, Got new requirement to send a email notification when assignment fields changes from one group to other. In OOB Task having an issue with email notification. if the task has been created by task template(Single template multi purpose, so assignment field is an empty) with out assignment fields that task went toStaging status.When the appropriate incident went from In progress that time task will go toPending stays with out assignment entry. After the pending status, i filled the assignee group and name and it's not sending the group and individual notification. Based on this scenario, need to write work flow every time assignment field changes notification will send. Can you please advise how to fix this? Remedy Version 8.1. Regards, SureshLoganathan . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
