Re: OT: Supportweb Hilarity

[Axton]

Just a note to everyone; this issue should now be resolved.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Tue, Jun 2, 2009 at 3:12 PM, Tami Palacky  wrote:
> i had the same issue over a week ago.  at one point, the button to
> move forward disappeared and i was not able to complete the survey.
> guess they really didnt want my opinion after all.  probably a good
> thing  :)
>
> Tami Palacky
> Remedy Developer
> DEV Technology
> Reston,  VA
>
>
> On Jun 2, 3:40 pm, Ian Trimnell  wrote:
>> Pierson, Shawn wrote:
>> > **
>> > Is anyone else having this issue with Supportweb today?
>>
>> > Follow these steps:
>>
>> >    1. Navigate to _http://supportweb.remedy.com/_
>> >    2. When the box appears asking you to complete a survey, click "No".
>> >    3. The button appears to do nothing and you're stuck.
>>
>> > I verified this in IE and Firefox and get the same result.  I guess
>> > BMC *REALLY* wants our feedback.
>>
>> > Thanks,
>>
>> > *Shawn Pierson *
>> > Remedy Developer | Southern Union
>>
>> I noticed the survey a week or so back and, after a couple of visits
>> decided to fill it in.  I got to the screen where it asked me which
>> product I was using.  I had to chose 'Other' as BMC Remedy AR System was
>> not listed.
>>
>> Ho hum!
>>
>> Ian
>>
>> 
>> Ian Trimnell, AR System Lead Developer (amongst other jobs),
>> Specialist Support & Information Team, Academic & Administrative
>> Computing Service
>> Open University, MILTON KEYNES, UK
>> Phone: 01908 653741   web:http://www.open.ac.uk/
>> The Open University is incorporated by Royal Charter (RC 000391), an
>> exempt charity in England & Wales and a charity registered in Scotland
>> (SC 038302).
>>
>> ___­
>> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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>> Hide quoted text -
>>
>> - Show quoted text -
>
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Re: OT: Supportweb Hilarity

[Tami Palacky]

i had the same issue over a week ago.  at one point, the button to
move forward disappeared and i was not able to complete the survey.
guess they really didnt want my opinion after all.  probably a good
thing  :)

Tami Palacky
Remedy Developer
DEV Technology
Reston,  VA


On Jun 2, 3:40 pm, Ian Trimnell  wrote:
> Pierson, Shawn wrote:
> > **
> > Is anyone else having this issue with Supportweb today?
>
> > Follow these steps:
>
> >    1. Navigate to _http://supportweb.remedy.com/_
> >    2. When the box appears asking you to complete a survey, click "No".
> >    3. The button appears to do nothing and you're stuck.
>
> > I verified this in IE and Firefox and get the same result.  I guess
> > BMC *REALLY* wants our feedback.
>
> > Thanks,
>
> > *Shawn Pierson *
> > Remedy Developer | Southern Union
>
> I noticed the survey a week or so back and, after a couple of visits
> decided to fill it in.  I got to the screen where it asked me which
> product I was using.  I had to chose 'Other' as BMC Remedy AR System was
> not listed.
>
> Ho hum!
>
> Ian
>
> 
> Ian Trimnell, AR System Lead Developer (amongst other jobs),
> Specialist Support & Information Team, Academic & Administrative
> Computing Service
> Open University, MILTON KEYNES, UK
> Phone: 01908 653741   web:http://www.open.ac.uk/
> The Open University is incorporated by Royal Charter (RC 000391), an
> exempt charity in England & Wales and a charity registered in Scotland
> (SC 038302).
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- 
> Hide quoted text -
>
> - Show quoted text -

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Re: OT: Supportweb Hilarity

[Jase Brandon]

I just tried and it seems to be working fine now using IE 6..


Thanks,

Jase

On Tue, Jun 2, 2009 at 3:40 PM, Ian Trimnell wrote:

> ** Pierson, Shawn wrote:
>
> ** Is anyone else having this issue with Supportweb today?
>
> Follow these steps:
>
>
>1. Navigate to 
> *http://supportweb.remedy.com/*
>2. When the box appears asking you to complete a survey, click “No”.
>3. The button appears to do nothing and you’re stuck.
>
>
> I verified this in IE and Firefox and get the same result.  I guess BMC
> *REALLY* wants our feedback.
>
> Thanks,
>
> *Shawn Pierson *
> Remedy Developer | Southern Union
>
> I noticed the survey a week or so back and, after a couple of visits
> decided to fill it in.  I got to the screen where it asked me which product
> I was using.  I had to chose 'Other' as BMC Remedy AR System was not listed.
>
> Ho hum!
>  Ian
> --
> Ian Trimnell, AR System Lead Developer (amongst other jobs),
> Specialist Support & Information Team, Academic & Administrative Computing
> Service
> Open University, MILTON KEYNES, UK
> Phone: 01908 653741   web: http://www.open.ac.uk/
> The Open University is incorporated by Royal Charter (RC 000391), an exempt
> charity in England & Wales and a charity registered in Scotland (SC 038302).
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Re: OT: Supportweb Hilarity

[Kemes, Lisa]

We've been demoted to "Other"  :(


Lisa



I noticed the survey a week or so back and, after a couple of visits decided to 
fill it in.  I got to the screen where it asked me which product I was using.  
I had to chose 'Other' as BMC Remedy AR System was not listed.

Ho hum!

Ian


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Tuesday, June 02, 2009 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity

** Pierson, Shawn wrote:
**
Is anyone else having this issue with Supportweb today?

Follow these steps:


 1.  Navigate to http://supportweb.remedy.com/
 2.  When the box appears asking you to complete a survey, click "No".
 3.  The button appears to do nothing and you're stuck.


I verified this in IE and Firefox and get the same result.  I guess BMC 
*REALLY* wants our feedback.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing 
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt 
charity in England & Wales and a charity registered in Scotland (SC 038302).

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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Re: OT: Supportweb Hilarity

[Ian Trimnell]

Pierson, Shawn wrote:

**
Is anyone else having this issue with Supportweb today?
 
Follow these steps:
 


   1. Navigate to _http://supportweb.remedy.com/_
   2. When the box appears asking you to complete a survey, click "No".
   3. The button appears to do nothing and you're stuck.

 
I verified this in IE and Firefox and get the same result.  I guess 
BMC *REALLY* wants our feedback.
 
Thanks,
 
*Shawn Pierson *
Remedy Developer | Southern Union 


I noticed the survey a week or so back and, after a couple of visits 
decided to fill it in.  I got to the screen where it asked me which 
product I was using.  I had to chose 'Other' as BMC Remedy AR System was 
not listed.


Ho hum!

Ian


Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative 
Computing Service

Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an 
exempt charity in England & Wales and a charity registered in Scotland 
(SC 038302).


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Re: OT: Supportweb Hilarity

[Axton]

Can someone email a screen shot of this?  I am trying to reproduce the
issue but can not seem to.

Thanks,
Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Tue, Jun 2, 2009 at 8:57 AM, Pruitt, Christopher J
 wrote:
> **
>
> I decided to take the survey and select Other at every opportunity and I put
> “I HATE BEING FORCED TO TAKE YOUR SURVEY”
>
>
>
> Christopher Pruitt
> Consultant Specialist
> EDS, an HP Company
> mailto: christopher.pru...@eds.com
>
> We deliver on our commitments
> so you can deliver on yours.
>
> Confidentiality Notice: This message and any files transmitted with it are
> intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged, and
> exempt from disclosure under applicable law. If you are not the intended
> addressee for this e-mail, you are hereby notified that any copying,
> distribution, or dissemination of this e-mail is strictly prohibited. If you
> have received this e-mail in error, please immediately destroy, erase, or
> discard this message. Please notify the sender immediately by return e-mail
> if you have received this e-mail by mistake.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
> Sent: Tuesday, June 02, 2009 8:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Supportweb Hilarity
>
>
>
> **
>
> If you close the window an go back in though, it seems that the survey pop
> up doesnt appear.
>
> But you are right, the pop up would not go away when you clicked No.  I had
> to close my IE window.
>
>
>
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
>
>
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
> Sent: Tuesday, June 02, 2009 9:13 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: Supportweb Hilarity
>
> **
>
> Is anyone else having this issue with Supportweb today?
>
>
>
> Follow these steps:
>
>
>
> 1.   Navigate to http://supportweb.remedy.com/
>
> 2.   When the box appears asking you to complete a survey, click “No”.
>
> 3.   The button appears to do nothing and you’re stuck.
>
>
>
> I verified this in IE and Firefox and get the same result.  I guess BMC
> *REALLY* wants our feedback.
>
>
>
> Thanks,
>
>
>
> Shawn Pierson
>
> Remedy Developer | Southern Union
>
>
>
>
>
> Private and confidential as detailed here. If you cannot access hyperlink,
> please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
> "Where the Answers Are"_
>
> 
>
> Please consider the environment before printing this e-mail.
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: OT: Supportweb Hilarity - I got around it.

[Pruitt, Christopher J]

If you enter www.remedy.com and then click on the support option you can
bypass this survey.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity

 

** 

If you close the window an go back in though, it seems that the survey
pop up doesnt appear.

But you are right, the pop up would not go away when you clicked No.  I
had to close my IE window.

 

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity

** 

Is anyone else having this issue with Supportweb today?

 

Follow these steps:

 

1.   Navigate to http://supportweb.remedy.com/ 

2.   When the box appears asking you to complete a survey, click
"No". 

3.   The button appears to do nothing and you're stuck.

 

I verified this in IE and Firefox and get the same result.  I guess BMC
*REALLY* wants our feedback.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

 

Private and confidential as detailed here
<http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access
hyperlink, please e-mail sender. _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 



Please consider the environment before printing this e-mail.

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Are"_ 


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Re: OT: Supportweb Hilarity

[Pruitt, Christopher J]

I decided to take the survey and select Other at every opportunity and I
put "I HATE BEING FORCED TO TAKE YOUR SURVEY"

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity

 

** 

If you close the window an go back in though, it seems that the survey
pop up doesnt appear.

But you are right, the pop up would not go away when you clicked No.  I
had to close my IE window.

 

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity

** 

Is anyone else having this issue with Supportweb today?

 

Follow these steps:

 

1.   Navigate to http://supportweb.remedy.com/ 

2.   When the box appears asking you to complete a survey, click
"No". 

3.   The button appears to do nothing and you're stuck.

 

I verified this in IE and Firefox and get the same result.  I guess BMC
*REALLY* wants our feedback.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

 

Private and confidential as detailed here
<http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access
hyperlink, please e-mail sender. _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 



Please consider the environment before printing this e-mail.

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Are"_ 


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Re: OT: Supportweb Hilarity

[Lammey, Peter A.]

If you close the window an go back in though, it seems that the survey pop up 
doesnt appear.
But you are right, the pop up would not go away when you clicked No.  I had to 
close my IE window.


Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity

**
Is anyone else having this issue with Supportweb today?

Follow these steps:


 1.  Navigate to http://supportweb.remedy.com/
 2.  When the box appears asking you to complete a survey, click "No".
 3.  The button appears to do nothing and you're stuck.


I verified this in IE and Firefox and get the same result.  I guess BMC 
*REALLY* wants our feedback.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union


Private and confidential as detailed 
here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access 
hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_

Please consider the environment before printing this e-mail.

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OT: Supportweb Hilarity

[Pierson, Shawn]

Is anyone else having this issue with Supportweb today?

Follow these steps:

1)   Navigate to http://supportweb.remedy.com/
2)  When the box appears asking you to complete a survey, click "No".
3)  The button appears to do nothing and you're stuck.

I verified this in IE and Firefox and get the same result.  I guess BMC 
*REALLY* wants our feedback.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union



Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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