Re: PIR
That is about what we do now. Anne Ramey ** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: Thursday, June 03, 2010 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: PIR ** Anne, We're still on ITSP 4.0, but I expect we'd implement PIR's much the same way in ITSM if BMC doesn't have it included... We only force PIRs on Large and Enterprise changes. We added a seperate PIR form that gathers the information we want to know. In Change there are active links that advises the user on a "Completed" change that they must complete a PIR(button activated) before advancing the change any further. We have a filter that prevents advancing any further unless a completed PIR exists. HTH, Dennis Ruble Rockwell Collins "Ramey, Anne" Sent by: "Action Request System discussion list(ARSList)" 06/02/2010 10:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject PIR ** Does anyone else have customization in place to do PIRs in Remedy for change? How do you handle it? Does anyone know if BMC is planning on coding this into the product for ITSM 8? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: PIR
Anne, We're still on ITSP 4.0, but I expect we'd implement PIR's much the same way in ITSM if BMC doesn't have it included... We only force PIRs on Large and Enterprise changes. We added a seperate PIR form that gathers the information we want to know. In Change there are active links that advises the user on a "Completed" change that they must complete a PIR(button activated) before advancing the change any further. We have a filter that prevents advancing any further unless a completed PIR exists. HTH, Dennis Ruble Rockwell Collins "Ramey, Anne" Sent by: "Action Request System discussion list(ARSList)" 06/02/2010 10:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject PIR ** Does anyone else have customization in place to do PIRs in Remedy for change? How do you handle it? Does anyone know if BMC is planning on coding this into the product for ITSM 8? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: PIR
Hi, While working for an multi service provider, we have a seperate change request linked to the main change that is the PIR. So no customisation needed. Kind regards Danny Single Sign On (SSO) for BMC Remedy ARS and ITSM http://www.javasystemsolutions.com/jss/ssoplugin > Does anyone else have customization in place to do PIRs in Remedy for > change? How do you handle it? Does anyone know if BMC is planning on > coding this into the product for ITSM 8? > > Anne Ramey > *** > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by > an authorized State Official. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
PIR
Does anyone else have customization in place to do PIRs in Remedy for change? How do you handle it? Does anyone know if BMC is planning on coding this into the product for ITSM 8? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
