Re: Problem Internet Explorer 10.
You can install 8.x version of the mid-tier. It supports older versions of ARS and solved some issues for me. James On Thursday, April 11, 2013 8:34:54 AM UTC-4, team@libero.it wrote: Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the browser I have to report a java exception! thanks in advance Pietro Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem Internet Explorer 10.
I don’t know about 7.5, but this could be corrected with sp5 for 7.6.04, I haven't had a chance to verify the results. https://docs.bmc.com/docs/display/public/ars7604/Corrected+issues+for+BMC+Remedy+Mid+Tier+in+Service+Pack+5 Pat -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, August 30, 2013 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. Following up on this thread about caught exception errors in IE: I just now tried the Apache config option Patrick mentions, and it seems to work - but I tried it with EmulateIE8 instead of EmulateIE7, since I'm not aware of this caught exception issue on any IE 8 browsers using Remedy (7.5 midtier). Is there any particular reason to specify IE 7 instead of IE 8?The chart on this page has a different description for what each does, but I don't know if the differences matter or not for this situation: http://blogs.msdn.com/b/hanuk/archive/2008/08/28/apache-httpd-configuration-for-ie7-standard-mode-rendering-in-ie8.aspx (short link: http://bit.ly/1fozgxV ) Thanks, David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick, A. Dill Sent: Friday, April 12, 2013 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. I also experienced the caught exception error on IE 9 with 7.6.04 server/7.6.04 (until sp4) 8.1 midtier, until I forced compatibility view into the response header. Add to Apache config: IfModule headers_module Header set X-UA-Compatible: IE=EmulateIE7 /IfModule Patrick Dill Architect UW School of Medicine -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Thursday, April 11, 2013 7:18 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. I had a report of a caught exception error with IE 10 against our 7.5 server/7.5 midtier, and just now found that I could work around it by selecting the Compatibility View icon for older web sites. (It's the small icon to the right of the security lock symbol at the top.) After I did that, the Remedy form worked fine. David Durling University of Georgia --- break --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Thursday, April 11, 2013 7:35 AM To: arslist@ARSLIST.ORG Subject: Problem Internet Explorer 10. Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the browser I have to report a java exception! thanks in advance Pietro Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem Internet Explorer 10.
Following up on this thread about caught exception errors in IE: I just now tried the Apache config option Patrick mentions, and it seems to work - but I tried it with EmulateIE8 instead of EmulateIE7, since I'm not aware of this caught exception issue on any IE 8 browsers using Remedy (7.5 midtier). Is there any particular reason to specify IE 7 instead of IE 8?The chart on this page has a different description for what each does, but I don't know if the differences matter or not for this situation: http://blogs.msdn.com/b/hanuk/archive/2008/08/28/apache-httpd-configuration-for-ie7-standard-mode-rendering-in-ie8.aspx (short link: http://bit.ly/1fozgxV ) Thanks, David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick, A. Dill Sent: Friday, April 12, 2013 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. I also experienced the caught exception error on IE 9 with 7.6.04 server/7.6.04 (until sp4) 8.1 midtier, until I forced compatibility view into the response header. Add to Apache config: IfModule headers_module Header set X-UA-Compatible: IE=EmulateIE7 /IfModule Patrick Dill Architect UW School of Medicine -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Thursday, April 11, 2013 7:18 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. I had a report of a caught exception error with IE 10 against our 7.5 server/7.5 midtier, and just now found that I could work around it by selecting the Compatibility View icon for older web sites. (It's the small icon to the right of the security lock symbol at the top.) After I did that, the Remedy form worked fine. David Durling University of Georgia --- break --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Thursday, April 11, 2013 7:35 AM To: arslist@ARSLIST.ORG Subject: Problem Internet Explorer 10. Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the browser I have to report a java exception! thanks in advance Pietro Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem Internet Explorer 10.
I also experienced the caught exception error on IE 9 with 7.6.04 server/7.6.04 (until sp4) 8.1 midtier, until I forced compatibility view into the response header. Add to Apache config: IfModule headers_module Header set X-UA-Compatible: IE=EmulateIE7 /IfModule Patrick Dill Architect UW School of Medicine The above email may contain patient identifiable or confidential information. Because email is not secure, please be aware of associated risks of email transmission. If you are communicating with a UW Medicine Provider or Researcher via email, your acceptance of the risk and agreement to the conditions for email communications is implied. (See http://www.uwmedicine.org/Global/Compliance/EmailRisk.htm.) The information is intended for the individual named above. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please notify the sender by reply email, and then destroy all copies of the message and any attachments. See our Notice of Privacy Practices at http://uwmedicine.washington.edu. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Thursday, April 11, 2013 7:18 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. I had a report of a caught exception error with IE 10 against our 7.5 server/7.5 midtier, and just now found that I could work around it by selecting the Compatibility View icon for older web sites. (It's the small icon to the right of the security lock symbol at the top.) After I did that, the Remedy form worked fine. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Thursday, April 11, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. Heya, Internet Explorer 10 is not compatible or supported with your version. We are running 7.6.4sp3 MidTier and have users with IE 10 on Windows 7 8 machines, which has caused us a minor headache. So, to address this, I altered the login_common.jsp file to include an IE10 Browser check, which will throw up a warning message, if the user is on IE10, to have them use either Firefox, Chrome or a compatible version of Internet Explorer. --- break --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Thursday, April 11, 2013 7:35 AM To: arslist@ARSLIST.ORG Subject: Problem Internet Explorer 10. Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the browser I have to report a java exception! thanks in advance Pietro Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Problem Internet Explorer 10.
Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the browser I have to report a java exception! thanks in advance Pietro Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem Internet Explorer 10.
Heya,
Internet Explorer 10 is not compatible or supported with your version.
We are running 7.6.4sp3 MidTier and have users with IE 10 on Windows 7 8
machines, which has caused us a minor headache.
So, to address this, I altered the login_common.jsp file to include an IE10
Browser check, which will throw up a warning message, if the user is on IE10,
to have them use either Firefox, Chrome or a compatible version of Internet
Explorer.
You will need to alter the IE8 detection/handling code first and then add in
the IE10 code.
My altered code, as an example:
function shoeIE8VersionAlert() {
// get the path
var pathstr = requrl;
var patharr = pathstr.split(/);
pathstr = patharr[0];
var ie8Warn = getCookieValue('I');
if (ie8Warn != 1) {
ie8Warn = 1; //run popup check exactly once
addAlert(%=MessageTranslation.getLocalizedText(locale, For
Midtier to work properly on Internet Explorer 8, Please make sure that you have
required patch installed. Please see)% + a target='_blank'
href='http://www.microsoft.com/technet/security/bulletin/MS10-018.mspx'Microsoft
Security Bulletin MS10-018/a);
//set a cookie to show you have already displayed a message
var ie8Cookie = I= + ie8Warn + ;path=/ + pathstr;
document.cookie = ie8Cookie;
}
}
function shoeIE10VersionAlert() {
// get the path
var pathstr = requrl;
var patharr = pathstr.split(/);
pathstr = patharr[0];
var ie10Warn = getCookieValue('I');
if (ie10Warn != 1) {
ie10Warn = 1; //run popup check exactly once
addAlert(%=MessageTranslation.getLocalizedText(locale,
Internet Explorer 10 is NOT COMPATIBLE. Please use Internet Explorer 9 or
another supported browser, such as Chrome or FireFox.)%);
//set a cookie to show you have already displayed a message
var ie10Cookie = I= + ie10Warn + ;path=/ + pathstr;
document.cookie = ie10Cookie;
}
}
function addAlert(msg) {
document.getElementById(alertArea).style.display = block;
var prnt = document.getElementById(errList);
var li = document.createElement(LI);
var para = document.createElement('P');
para.className = warning;
para.innerHTML = msg;
li.appendChild(para);
prnt.appendChild(li);
}
/*
* This function performs the necessary initialization
* when page is loaded.
*/
function initLogin() {
// check if cookie is enabled so applications can run
if (document.cookie == ) {
alert(%=MessageTranslation.getLocalizedText(locale, Cookies are
disabled. Cannot access mid-tier with this setting.\\nPlease configure your
browser to accept cookies.)%);
return;
}
detectPopupBlockers();
detectFlash();
setInitialFormState();
// Check browser type and version
var browserOK = false;
var browserApp = navigator.appName;
// Netscape
if (browserApp == Netscape) {
//all NN7 browsers and above are Gecko based
if (navigator.userAgent.indexOf(Gecko) != -1)
browserOK = true;
}
// IE
else if (browserApp == Microsoft Internet Explorer) {
var browserVersion = navigator.appVersion;
var MSIEindex = browserVersion.indexOf('MSIE ');
// Check for IE version 6.0 or higher
if (MSIEindex = 0) {
var MSIEversion = browserVersion.substring(MSIEindex+5);
var vf = parseFloat(MSIEversion);
if (vf = 6.0)
browserOK = true;
if(vf == 8)
shoeIE8VersionAlert();
if(vf == 10)
shoeIE10VersionAlert();
}
}
Hope this helps.
Keith Sinclair
Sr. Application Developer
DeVry Inc.
814 Commerce Dr.
Oakbrook, IL 60523-8822
p: 630.645.1143
e: ksincl...@devry.com
w: www.devryinc.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Thursday, April 11, 2013 7:35 AM
To: arslist@ARSLIST.ORG
Subject: Problem Internet Explorer 10.
Hello to all,
anyone has problems using the Mid Tier with Internet Explorer 10?
since I updated the browser I have to report a java exception!
thanks in advance
Pietro
Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
Are, and have been for 20 years
___
UNSUBSCRIBE or access ARSlist
Re: Problem Internet Explorer 10.
I had a report of a caught exception error with IE 10 against our 7.5 server/7.5 midtier, and just now found that I could work around it by selecting the Compatibility View icon for older web sites. (It's the small icon to the right of the security lock symbol at the top.) After I did that, the Remedy form worked fine. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Thursday, April 11, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Internet Explorer 10. Heya, Internet Explorer 10 is not compatible or supported with your version. We are running 7.6.4sp3 MidTier and have users with IE 10 on Windows 7 8 machines, which has caused us a minor headache. So, to address this, I altered the login_common.jsp file to include an IE10 Browser check, which will throw up a warning message, if the user is on IE10, to have them use either Firefox, Chrome or a compatible version of Internet Explorer. --- break --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Thursday, April 11, 2013 7:35 AM To: arslist@ARSLIST.ORG Subject: Problem Internet Explorer 10. Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the browser I have to report a java exception! thanks in advance Pietro Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
