R: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
Hello Mark,
I not understand out how to enter the information into the text field in append
mode.
After capturing the timestamp information and user i must set (push) data in
append mode in a text field. Is this possible? how can I do?
The append mode is active on a type diary field , as I do with a text field?
Thank you very much.Salvo
Messaggio originale
Da: mbritt...@navisite.com
Data: 20-nov-2013 19.33
A: arslist@ARSLIST.ORG
Ogg: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field
Remedy 7.6
**
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-
--
I would go with a display only field. Then create a filter to capture the
timestamp and user, and a filter for each field you want to notify on and put
all
that in a filter guide. So it would look cleaner like this
11/20/2013 04:10:46 PM Demo (this is filter 1)
Change Support Group from ''Group1'' to ''Group2''(this is filter 2)
Change Note from ''Test'' to ''lucky test'' (this is filter3)
Another option you might be able to investigate is sending the latest Audit Log
entry.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Roger Justice
Sent: Wednesday, November 20, 2013 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make
R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain The following Changes have been made on Ticket INC099 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make blank Diary field Remedy 7.6 Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We have a Field of type Diary in a Form and we send a notify mail with the value of this Diary field, every time a change is made. Our problem is that in the diary field there are not only the last changes but all the previous. Is there a way to make blank the diary field so that it contains only the last changes? Thanks in advance. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
This is not possible using a Diary Field. Does your customer want a single email on a save with what happened? If that is what they want you will need to create a new field as we suggested before to capture all of the updates and then push the details to the Diary field. The only difference I can see is that you have a time stamp for each entry. Since only one person will be doing this you can capture the time Stamp and the user with you workflow for the email. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:36 pm Subject: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain The following Changes have been made on Ticket INC099 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator SeniorSoftware Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make blank Diary field Remedy 7.6 Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We have a Field of type Diary in a Form and we send a notify mail with the value of this Diary field, every time a change is made. Our problem is that in the diary field there are not only the last changes but all the previous. Is there a way to make blank the diary field so that it contains only the last changes? Thanks in advance. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
I would go with a display only field. Then create a filter to capture the timestamp and user, and a filter for each field you want to notify on and put all that in a filter guide. So it would look cleaner like this 11/20/2013 04:10:46 PM Demo (this is filter 1) Change Support Group from ''Group1'' to ''Group2''(this is filter 2) Change Note from ''Test'' to ''lucky test'' (this is filter3) Another option you might be able to investigate is sending the latest Audit Log entry. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** This is not possible using a Diary Field. Does your customer want a single email on a save with what happened? If that is what they want you will need to create a new field as we suggested before to capture all of the updates and then push the details to the Diary field. The only difference I can see is that you have a time stamp for each entry. Since only one person will be doing this you can capture the time Stamp and the user with you workflow for the email. -Original Message- From: team.rem...@libero.itmailto:team.rem...@libero.it team.rem...@libero.itmailto:team.rem...@libero.it To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:36 pm Subject: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain The following Changes have been made on Ticket INC099 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.commailto:rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.itmailto:team.rem...@libero.it team.rem...@libero.itmailto:team.rem...@libero.it To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.commailto:john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.itmailto:team.rem...@libero.it team.rem...@libero.itmailto:team.rem...@libero.it To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 11:10 am Subject: Problems with make blank Diary field Remedy 7.6 Hi all, we
Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6
I agree that the Audit Log Entry would be more efficient since your concept of using filters to compare TR and DB values would be problematic since we do not know how many fields could be changed. -Original Message- From: Brittain, Mark mbritt...@navisite.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 1:34 pm Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** I would go with a display only field. Then create a filter to capture the timestamp and user, and a filter for each field you want to notify on and put all that in a filter guide. So it would look cleaner like this 11/20/2013 04:10:46 PM Demo (this is filter 1) Change Support Group from ''Group1'' to ''Group2''(this is filter 2) Change Note from ''Test'' to ''lucky test'' (this is filter3) Another option you might be able to investigate is sending the latest Audit Log entry. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** This is not possible using a Diary Field. Does your customer want a single email on a save with what happened? If that is what they want you will need to create a new field as we suggested before to capture all of the updates and then push the details to the Diary field. The only difference I can see is that you have a time stamp for each entry. Since only one person will be doing this you can capture the time Stamp and the user with you workflow for the email. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:36 pm Subject: R: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Our customer needs of a single email that contains the changes made on a ticket. in the previous example the user Demo makes two changes : Status and Priority in another case, the user could change the support group and Notes. The system will notify only an email contain The following Changes have been made on Ticket INC099 : 11/20/2013 04:10:46 PM Demo Change Support Group from ''Group1'' to ''Group2'' 11/20/2013 04:10:46 PM Demo Change Note from ''Test'' to ''lucky test'' you can see that the email contain just the last change and not the previous change (Status\Priority) I hope to be clear... Thanks Salvo. Messaggio originale Da: rjust2...@aol.com Data: 20-nov-2013 18.07 A: arslist@ARSLIST.ORG Ogg: Re: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** You need to provide better information. Now you want multiple entries from the diary field not all and not just the last. Please provide exactly what you want and we will be able to assist. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Nov 20, 2013 12:04 pm Subject: R: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Thanks John\Roger, with your suggest the system would send an e-mail for each change you make! our customer asks us to send a single email with the list of changes made behind press button 'Save'. for example (in a single mail) : The following Changes have been made on Ticket INC099 : 11/20/2013 04:01:46 PM Demo Change Status from ''In Progress'' to ''Assigned'' 11/20/2013 04:01:46 PM Demo Change Priority from ''Low'' to ''Medium'' Any idea ? Thanks in advance Salvo Messaggio originale Da: john.j.rei...@lmco.com Data: 20-nov-2013 17.18 A: arslist@ARSLIST.ORG Ogg: Re: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** Or use a Display Only field populated with a SET fields from the Current screen on lose focus of the Diary Field. DO’s are available to the Notification system and don’t need to be cleared after the DB commit. Thank you, --- John J. Reiser Remedy Developer/Administrator SeniorSoftware Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Wednesday, November 20, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Problems with make blank Diary field Remedy 7.6 ** The Diary field is not the best object to use. You should create a character field that will hold the latest details and after you use a filter to send the notify email then have a filter that pushes the details to the diary field and delete them from the character field. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG
