RKM 7.06.03 and the Fat Client

2011-03-24 Thread Gard, Richard J 
I was under the impression that ITSM 7.6.03 supported the fat client (User 
Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors 
unless you run it from the mid-tier (web).  What gives?
Knowledge Article
Javascript error when accessing Search Knowledge Management in RKM 7.6.03 in 
the USER TOOL
[Back to Answers]

Back to Answers

[Printer Friendly 
Version]

Printer 
Friendly

[Rate 
Content]

Rate this 
Page


Knowledge Article ID:



KA327237

Version:



1.0

Status:



Published

Published date:



01/20/2011



Best regards,
Rich
�x
�x
你
。
GIS-ISS-SEM
Service Technology Development Manager
ITIL Practisioner Certified: Support and Restore

<><><>

Re: RKM 7.06.03 and the Fat Client

2011-03-24 Thread Chowdhury, Tauf 
Rich,

RKM in 7.6.03 is definitely not going to work in the User Tool. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J
Sent: Thursday, March 24, 2011 10:44 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.06.03 and the Fat Client

 

I was under the impression that ITSM 7.6.03 supported the fat client (User 
Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors 
unless you run it from the mid-tier (web).  What gives?

Knowledge Article

Javascript error when accessing Search Knowledge Management in RKM 7.6.03 in 
the USER TOOL 

  <https://kb.bmc.com/infocenter/index?page=answers> 

Back to Answers <https://kb.bmc.com/infocenter/index?page=answers>  

  
<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US>
 

Printer Friendly 
<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US>
  

  
<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate>
 

Rate this Page 
<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate>
  

 

Knowledge Article ID:

  

KA327237

Version:

  

1.0

Status:

  

Published

Published date:

  

01/20/2011

 

 

Best regards, 
Rich 

�x

�x

你

。

GIS-ISS-SEM

Service Technology Development Manager

ITIL Practisioner Certified: Support and Restore 

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
<><><>

Re: RKM 7.06.03 and the Fat Client

2011-03-24 Thread Alan Blake 
**
Correct 7.6.0x and on will only work in the web client.Alan BlakeKnowlysis--- On Thu, 3/24/11, Chowdhury, Tauf  wrote:From: Chowdhury, Tauf Subject: Re: RKM 7.06.03 and the Fat ClientTo: arslist@ARSLIST.ORGDate: Thursday, March 24, 2011, 8:47 AM**



 
 

 

 





 



Rich, 

RKM in 7.6.03 is definitely not going to
work in the User Tool.  

   



Tauf Chowdhury | Forest Laboratories,
 Inc. 

Analyst, Service Management 

Mobile:646.483.2779 

  











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J
Sent: Thursday, March 24, 2011
10:44 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.06.03 and the Fat
Client 



   

I was under the impression that ITSM 7.6.03
supported the fat client (User Tool?), but now I am discovering that RKM 7.6.03
generates Java-script errors unless you run it from the mid-tier (web). 
What gives? 

Knowledge Article 

_javascript_ error when accessing Search Knowledge Management in
RKM 7.6.03 in the USER TOOL  


 
  
   
  
  
  Back to Answers  
  
  
   
  
  
  Printer
  Friendly  
  
  
   
  
  
  Rate
  this Page  
  
 


   


 
  
  Knowledge Article ID: 
  
  
     
  
  
  KA327237 
  
 
 
  
  Version: 
  
  
     
  
  
  1.0 
  
 
 
  
  Status: 
  
  
     
  
  
  Published 
  
 
 
  
  Published date: 
  
  
     
  
  
  01/20/2011 
  
 


   

   

Best regards, 
Rich  

謝 

謝 

你 

。 

GIS-ISS-SEM 

Service Technology Development Manager 

ITIL Practisioner Certified: Support and Restore  

   




This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout.
 


_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_









_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: RKM 7.06.03 and the Fat Client

2011-03-24 Thread strauss 
People here are asking if the RKM 7.6.04 content will be available to mobile 
devices.  You can get to our RKM 7.2 content through our FAQ links or the 
public portal fairly easily from something like a tablet, or even a Palm Pre, 
but have to zoom in and out and scroll around to see everything; however, it 
does work.  I’m guessing that since RKM 7.6.x forces you through mid-tier, and 
mid-tier does not work on mobile devices, that moving to 7.6.04 will block us 
from making the RKM content available on mobile devices.  That’s supposed to be 
progress, correct?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Blake
Sent: Thursday, March 24, 2011 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.06.03 and the Fat Client

**
Correct 7.6.0x and on will only work in the web client.

Alan Blake
Knowlysis

--- On Thu, 3/24/11, Chowdhury, Tauf  wrote:

From: Chowdhury, Tauf 
Subject: Re: RKM 7.06.03 and the Fat Client
To: arslist@ARSLIST.ORG
Date: Thursday, March 24, 2011, 8:47 AM
**

Rich,

RKM in 7.6.03 is definitely not going to work in the User Tool.



Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J
Sent: Thursday, March 24, 2011 10:44 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.06.03 and the Fat Client



I was under the impression that ITSM 7.6.03 supported the fat client (User 
Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors 
unless you run it from the mid-tier (web).  What gives?

Knowledge Article

Javascript error when accessing Search Knowledge Management in RKM 7.6.03 in 
the USER TOOL

[cid:image001.gif@01CBEA38.BAD1A240]<https://kb.bmc.com/infocenter/index?page=answers>


Back to Answers<https://kb.bmc.com/infocenter/index?page=answers>


[cid:image002.gif@01CBEA38.BAD1A240]<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US>


Printer 
Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US>


[cid:image003.gif@01CBEA38.BAD1A240]<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate>


Rate this 
Page<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate>




Knowledge Article ID:





KA327237


Version:





1.0


Status:





Published


Published date:





01/20/2011






Best regards,
Rich

謝

謝

你

。

GIS-ISS-SEM

Service Technology Development Manager

ITIL Practisioner Certified: Support and Restore




This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 
www.wwrug.com ARSlist: "Where the Answers Are"_


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
<><><>

Re: RKM 7.06.03 and the Fat Client

2011-03-24 Thread Jason Miller 
Chris,

That's what 3rd party mobility solutions are for :)

I say BS!  I don't need more servers, apps and support contracts to do what
is quickly becoming (or has become) standard functionality in business.  Oh
sure BMC will resell Aeroprise to you so it is conveniently on the same
support contract...  But it still is more infrastructure and more money.

rant=off

Jason

On Thu, Mar 24, 2011 at 1:42 PM, strauss  wrote:

> People here are asking if the RKM 7.6.04 content will be available to
> mobile devices.  You can get to our RKM 7.2 content through our FAQ links or
> the public portal fairly easily from something like a tablet, or even a Palm
> Pre, but have to zoom in and out and scroll around to see everything;
> however, it does work.  I’m guessing that since RKM 7.6.x forces you through
> mid-tier, and mid-tier does not work on mobile devices, that moving to
> 7.6.04 will block us from making the RKM content available on mobile
> devices.  That’s supposed to be progress, correct?
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Alan Blake
> *Sent:* Thursday, March 24, 2011 12:39 PM
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* Re: RKM 7.06.03 and the Fat Client
>
>
>
> **
>
> Correct 7.6.0x and on will only work in the web client.
>
>
>
> Alan Blake
>
> Knowlysis
>
> --- On *Thu, 3/24/11, Chowdhury, Tauf * wrote:
>
>
> From: Chowdhury, Tauf 
> Subject: Re: RKM 7.06.03 and the Fat Client
> To: arslist@ARSLIST.ORG
> Date: Thursday, March 24, 2011, 8:47 AM
>
> **
>
> Rich,
>
> RKM in 7.6.03 is definitely not going to work in the User Tool.
>
>
>
> *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.*
>
> Analyst, Service Management
>
> Mobile:646.483.2779
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Gard, Richard J
> *Sent:* Thursday, March 24, 2011 10:44 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* RKM 7.06.03 and the Fat Client
>
>
>
> I was under the impression that ITSM 7.6.03 supported the fat client (User
> Tool?), but now I am discovering that RKM 7.6.03 generates Java-script
> errors unless you run it from the mid-tier (web).  What gives?
>
> *Knowledge Article*
>
> Javascript error when accessing Search Knowledge Management in RKM 7.6.03
> in the USER TOOL
>
> [image: Back to Answers]<https://kb.bmc.com/infocenter/index?page=answers>
>
> Back to Answers <https://kb.bmc.com/infocenter/index?page=answers>
>
> [image: Printer Friendly 
> Version]<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US>
>
> Printer 
> Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US>
>
> [image: Rate 
> Content]<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate>
>
> Rate this 
> Page<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate>
>
>
>
> *Knowledge Article ID:*
>
>
>
> KA327237
>
> *Version:*
>
>
>
> 1.0
>
> *Status:*
>
>
>
> Published
>
> *Published date:*
>
>
>
> 01/20/2011
>
>
>
>
>
> Best regards,
> *Rich*
>
> 謝
>
> 謝
>
> 你
>
> 。
>
> *GIS-ISS-SEM*
>
> *Service Technology Development Manager*
>
> *ITIL Practisioner Certified: Support and Restore *
>
>
> --
>
> This e-mail and its attachments may contain Forest Laboratories, Inc.
> proprietary information that is privileged, confidential or subject to
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
> solely for the use of the individual or entity to which it is addressed. If
> you are not the intended recipient of this e-mail, or the employee or agent
> responsible for delivering this e-mail to the intended recipient, you are
> hereby notified that any dissemination, distribution, copying or action
> taken in relation to the contents of and attachments to this e-mail is
> strictly prohibited and may be unlawful. If you have received this e-mail in
> error, please notify the sender immediately and permanently delete the
> original and any copy of this e-mail and any printout.
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend
> WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
<><><>

Re: RKM 7.06.03 and the Fat Client

2011-03-24 Thread strauss 
Oh, I agree completely.  And since the last resale we got from BMC was 
Alarmpoint – which we’ve never successfully implemented – another 3rd party app 
is not likely (except maybe Kinetic FAQ).  It’s much more likely that our upper 
management will start looking at competing products.  In the meantime, I’m 
betting that I will have to keep the RKM 7.2 server up even if we successfully 
move the ITSM systems to 7.6.04.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, March 24, 2011 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.06.03 and the Fat Client

** Chris,

That's what 3rd party mobility solutions are for :)

I say BS!  I don't need more servers, apps and support contracts to do what is 
quickly becoming (or has become) standard functionality in business.  Oh sure 
BMC will resell Aeroprise to you so it is conveniently on the same support 
contract...  But it still is more infrastructure and more money.

rant=off

Jason
On Thu, Mar 24, 2011 at 1:42 PM, strauss 
mailto:stra...@unt.edu>> wrote:
People here are asking if the RKM 7.6.04 content will be available to mobile 
devices.  You can get to our RKM 7.2 content through our FAQ links or the 
public portal fairly easily from something like a tablet, or even a Palm Pre, 
but have to zoom in and out and scroll around to see everything; however, it 
does work.  I’m guessing that since RKM 7.6.x forces you through mid-tier, and 
mid-tier does not work on mobile devices, that moving to 7.6.04 will block us 
from making the RKM content available on mobile devices.  That’s supposed to be 
progress, correct?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Alan Blake
Sent: Thursday, March 24, 2011 12:39 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>

Subject: Re: RKM 7.06.03 and the Fat Client

**
Correct 7.6.0x and on will only work in the web client.

Alan Blake
Knowlysis

--- On Thu, 3/24/11, Chowdhury, Tauf 
mailto:tauf.chowdh...@frx.com>> wrote:

From: Chowdhury, Tauf mailto:tauf.chowdh...@frx.com>>
Subject: Re: RKM 7.06.03 and the Fat Client
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Date: Thursday, March 24, 2011, 8:47 AM
**

Rich,

RKM in 7.6.03 is definitely not going to work in the User Tool.



Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Gard, 
Richard J
Sent: Thursday, March 24, 2011 10:44 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: RKM 7.06.03 and the Fat Client



I was under the impression that ITSM 7.6.03 supported the fat client (User 
Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors 
unless you run it from the mid-tier (web).  What gives?

Knowledge Article

Javascript error when accessing Search Knowledge Management in RKM 7.6.03 in 
the USER TOOL

[cid:image001.gif@01CBEA3D.3A250380]<https://kb.bmc.com/infocenter/index?page=answers>


Back to Answers<https://kb.bmc.com/infocenter/index?page=answers>


[cid:image002.gif@01CBEA3D.3A250380]<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US>


Printer 
Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US>


[cid:image003.gif@01CBEA3D.3A250380]<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate>


Rate this 
Page<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate>




Knowledge Article ID:





KA327237


Version:





1.0


Status:





Published


Published date:





01/20/2011






Best regards,
Rich

謝

謝

你

。

GIS-ISS-SEM

Service Technology Development Manager

ITIL Practisioner Certified: Support and Restore




This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby

Re: RKM 7.06.03 and the Fat Client

2011-03-24 Thread Chowdhury, Tauf 
While we're on the topic, here are a couple of other things to be aware
about when migrating from 7.2 to 7.6.xx:

1.  You will lose all Authoring History 
2.  You will lose all Revision History 
3.  Bug: If you have Global Attachments, using the article
conversion relates Global Attachments to every single article 
4.  Limitation: In 7.6.03, articles that have more than 5 images in
the article will lose the other images (limit of 5). 7.6.04... the limit
is 10. 
5.  There is a defect open to address #'s 1 and 2. 
6.  One workaround that we used for #1 is to create a custom
universe in Analytics and join by DocID (There is a table in the RKM
schema in 7.2 that holds authoring history) and running reports to look
up the history. 
7.  #2 is tough. There is a Revisions folder that holds individual
xml'ish files referring back to the parent DocID but there is no
intelligent way to automate this. 

 

Of course if any of the above mentioned stuff is not important to you,
then you're golden! :)

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Thursday, March 24, 2011 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.06.03 and the Fat Client

 

Oh, I agree completely.  And since the last resale we got from BMC was
Alarmpoint - which we've never successfully implemented - another 3rd
party app is not likely (except maybe Kinetic FAQ).  It's much more
likely that our upper management will start looking at competing
products.  In the meantime, I'm betting that I will have to keep the RKM
7.2 server up even if we successfully move the ITSM systems to 7.6.04.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, March 24, 2011 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.06.03 and the Fat Client

 

** Chris,

That's what 3rd party mobility solutions are for :)

I say BS!  I don't need more servers, apps and support contracts to do
what is quickly becoming (or has become) standard functionality in
business.  Oh sure BMC will resell Aeroprise to you so it is
conveniently on the same support contract...  But it still is more
infrastructure and more money.

rant=off

Jason

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"