Re: RKM prefixing Article ID
Nathan, Glad to hear you have it figured out :) Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Wednesday, April 17, 2013 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: RKM prefixing Article ID ** Thanks guys for your reply. Actually I forgot to mention, we are on 7.6.04. What Ryan mentioned works in 8.*. But we figured it out for 7.6.04 as well, it is done in RKM Plugin through filter API call. On Wed, Apr 17, 2013 at 7:54 PM, Peter Romain mailto:p.romain.arsl...@parsolutions.co.uk>> wrote: ** Hi Ryan, Could you confirm the version you posted the code from as we don't have the service filters you refer to and the active link runs as follows without the DocID field: ActiveLink: RKM:KAM:ServiceCall_initOnWinDisplay - Wed Apr 17 2013 15:14:09 True actions: True action: ARACTService(itsm,RKM:KnowledgeArticleManager,0,inputField:[302300653:(new EnumType(9)),302300500:(F(windowID,302300500).G()),302300539:(F(windowID,302300539).G()),302300544:(F(windowID,302300544).G()),302301021:(F(windowID,302301021).G()),11:(F(windowID,11).G())],outputField:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594))]); action 0 ARACTService(4, itsm, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SPR0153,302301021:KM0050560C63F2K65uUQ7_xnAAVkUA,11:- Global -],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594))]) We are on 7.6.04 SP2 Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Downing, Ryan Sent: 17 April 2013 14:52 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: RKM prefixing Article ID ** Hi Nathan, The following Active Links call services which return the DocID: RKM:CNK:OnBtnCreate_100_CreateArticleRecords RKM:KAM:ServiceCall_initOnWinDisplay The following filters call services which formulate the end value: RKM:KAM:OnService_015_GetKAMIDs RKM:KAM:OnService_020_SetDocID (This filter is the one which creates the value of the DocID) Set fields is: z1D_Char003 = "KBA" + SUBSTRC($z1D Char01$, LENGTHC($z1D Char01$) - 8, LENGTHC($z1D Char01$)) (This is why there is 11 characters total) This value is returned to calling AL: RKM:KAM:ServiceCall_initOnWinDisplay (From AL log): ActiveLink Start:- RKM:KAM:ServiceCall_initOnWinDisplay | RKM:KnowledgeArticleManager/Default Administrator View - Wed Apr 17 2013 4:55:42 AM ms 797 True actions: action 0 ARACTService(4, vw-sjc-rem-dv92, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SGP0009,302301021:KMGAA5V0GPML4AML448F62BH336WHL,11:- Global -,302300654:Calbro Services,100058:RKM:KnowledgeArticleManager,302300503:RKM:ProblemSolutionTemplate,3006002:,302298971:Default Administrator View,112:13;,60800:,60801:,302300502:,302300507:KBA0003,3006006:,302298981:KBA0003,3006004:,3006003:],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594)),302299731:(fq0_1.F(302299731)),302301079:(fq0_1.F(302301079)),302298971:(Null)]) Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Wednesday, April 17, 2013 2:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RKM prefixing Article ID ** We want to put a prefix on Article ID (DOCID in database view RKM_KnowledgeArticleManager) for any KM article created. We are able to prefix DE_ to Request ID, but seems like Article ID is generated from Request ID somehow and we are not able to figure it out even after looking all filter, sql logs. For example, for an article, Request ID generated is seen as DE_KBA00108, but DOCID is still KBA0108. Another interesting thing is without our prefix DE_, length of RequestID is 12 characters (KBA + 6 zeros + 108) and that of DOCID is 11 characters (KBA + 5 zeros + 108). Has anyone tried putting pr
Re: RKM prefixing Article ID
Hi Peter, I was looking at an 8.1 version of the RKM code. I will see if I can find a 7.6.04 SP2 version to look at. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Wednesday, April 17, 2013 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: RKM prefixing Article ID ** Hi Ryan, Could you confirm the version you posted the code from as we don't have the service filters you refer to and the active link runs as follows without the DocID field: ActiveLink: RKM:KAM:ServiceCall_initOnWinDisplay - Wed Apr 17 2013 15:14:09 True actions: True action: ARACTService(itsm,RKM:KnowledgeArticleManager,0,inputField:[302300653:(new EnumType(9)),302300500:(F(windowID,302300500).G()),302300539:(F(windowID,302300539).G()),302300544:(F(windowID,302300544).G()),302301021:(F(windowID,302301021).G()),11:(F(windowID,11).G())],outputField:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594))]); action 0 ARACTService(4, itsm, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SPR0153,302301021:KM0050560C63F2K65uUQ7_xnAAVkUA,11:- Global -],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594))]) We are on 7.6.04 SP2 Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: 17 April 2013 14:52 To: arslist@ARSLIST.ORG Subject: Re: RKM prefixing Article ID ** Hi Nathan, The following Active Links call services which return the DocID: RKM:CNK:OnBtnCreate_100_CreateArticleRecords RKM:KAM:ServiceCall_initOnWinDisplay The following filters call services which formulate the end value: RKM:KAM:OnService_015_GetKAMIDs RKM:KAM:OnService_020_SetDocID (This filter is the one which creates the value of the DocID) Set fields is: z1D_Char003 = "KBA" + SUBSTRC($z1D Char01$, LENGTHC($z1D Char01$) - 8, LENGTHC($z1D Char01$)) (This is why there is 11 characters total) This value is returned to calling AL: RKM:KAM:ServiceCall_initOnWinDisplay (From AL log): ActiveLink Start:- RKM:KAM:ServiceCall_initOnWinDisplay | RKM:KnowledgeArticleManager/Default Administrator View - Wed Apr 17 2013 4:55:42 AM ms 797 True actions: action 0 ARACTService(4, vw-sjc-rem-dv92, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SGP0009,302301021:KMGAA5V0GPML4AML448F62BH336WHL,11:- Global -,302300654:Calbro Services,100058:RKM:KnowledgeArticleManager,302300503:RKM:ProblemSolutionTemplate,3006002:,302298971:Default Administrator View,112:13;,60800:,60801:,302300502:,302300507:KBA0003,3006006:,302298981:KBA0003,3006004:,3006003:],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594)),302299731:(fq0_1.F(302299731)),302301079:(fq0_1.F(302301079)),302298971:(Null)]) Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Wednesday, April 17, 2013 2:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RKM prefixing Article ID ** We want to put a prefix on Article ID (DOCID in database view RKM_KnowledgeArticleManager) for any KM article created. We are able to prefix DE_ to Request ID, but seems like Article ID is generated from Request ID somehow and we are not able to figure it out even after looking all filter, sql logs. For example, for an article, Request ID generated is seen as DE_KBA00108, but DOCID is still KBA0108. Another interesting thing is without our prefix DE_, length of RequestID is 12 characters (KBA + 6 zeros + 108) and that of DOCID is 11 characters (KBA + 5 zeros + 108). Has anyone tried putting prefix on Article ID? ~ Nathan _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ __
Re: RKM prefixing Article ID
Thanks guys for your reply. Actually I forgot to mention, we are on 7.6.04. What Ryan mentioned works in 8.*. But we figured it out for 7.6.04 as well, it is done in RKM Plugin through filter API call. On Wed, Apr 17, 2013 at 7:54 PM, Peter Romain < p.romain.arsl...@parsolutions.co.uk> wrote: > ** > > Hi Ryan, > > ** ** > > Could you confirm the version you posted the code from as we don’t have > the service filters you refer to and the active link runs as follows > without the DocID field: > > ** ** > > ActiveLink: RKM:KAM:ServiceCall_initOnWinDisplay - Wed Apr 17 2013 15:14:09 > > > ** ** > > True actions: > > ** ** > > True action: > ARACTService(itsm,RKM:KnowledgeArticleManager,0,inputField:[302300653:(new > EnumType(9)),302300500:(F(windowID,302300500).G()),302300539:(F(windowID,302300539).G()),302300544:(F(windowID,302300544).G()),302301021:(F(windowID,302301021).G()),11:(F(windowID,11).G())],outputField:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594))]); > > > ** ** > > action 0 > > ** ** > > ARACTService(4, itsm, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 > 9,302300500:Work In > Progress,302300539:,302300544:SPR0153,302301021:KM0050560C63F2K65uUQ7_xnAAVkUA,11:- > Global > -],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594))]) > > > ** ** > > ** ** > > We are on 7.6.04 SP2 > > ** ** > > Cheers > > ** ** > > Peter > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Downing, Ryan > *Sent:* 17 April 2013 14:52 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: RKM prefixing Article ID > > ** ** > > ** > > Hi Nathan, > > ** ** > > The following Active Links call services which return the DocID: > > RKM:CNK:OnBtnCreate_100_CreateArticleRecords > > RKM:KAM:ServiceCall_initOnWinDisplay > > ** ** > > The following filters call services which formulate the end value: > > RKM:KAM:OnService_015_GetKAMIDs > > RKM:KAM:OnService_020_SetDocID (This filter is the one which creates the > value of the DocID) > > ** ** > > Set fields is: > > z1D_Char003 = "KBA" + SUBSTRC($z1D Char01$, LENGTHC($z1D Char01$) - 8, > LENGTHC($z1D Char01$)) (This is why there is 11 characters total) > > ** ** > > This value is returned to calling AL: > RKM:KAM:ServiceCall_initOnWinDisplay > > (From AL log): > > ActiveLink Start:- RKM:KAM:ServiceCall_initOnWinDisplay | > RKM:KnowledgeArticleManager/Default Administrator View - Wed Apr 17 2013 > 4:55:42 AM ms 797 > > True actions: > > action 0 > > ** ** > > ARACTService(4, vw-sjc-rem-dv92, RKM:KnowledgeArticleManager, > 0,inmap:[302300653:9 9,302300500:Work In > Progress,302300539:,302300544:SGP0009,302301021:KMGAA5V0GPML4AML448F62BH336WHL,11:- > Global -,302300654:Calbro > Services,100058:RKM:KnowledgeArticleManager,302300503:RKM:ProblemSolutionTemplate,3006002:,302298971:Default > Administrator View,112:13;,60800:,60801:,302300502:, > 302300507:KBA0003 > ,3006006:,302298981:KBA0003,3006004:,3006003:],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594)),302299731:(fq0_1.F(302299731)),302301079:(fq0_1.F(302301079)),302298971:(Null)]) > > > ** ** > > Hope this helps. > > Regards, > > Ryan. > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Nathan > Brandt > *Sent:* Wednesday, April 17, 2013 2:09 AM > *To:* arslist@ARSLIST.ORG > *Subject:* RKM prefixing Article ID > > ** ** > > ** > > We want to put a prefix on Article ID
Re: RKM prefixing Article ID
Hi Ryan, Could you confirm the version you posted the code from as we don't have the service filters you refer to and the active link runs as follows without the DocID field: ActiveLink: RKM:KAM:ServiceCall_initOnWinDisplay - Wed Apr 17 2013 15:14:09 True actions: True action: ARACTService(itsm,RKM:KnowledgeArticleManager,0,inputField:[302300653:(new EnumType(9)),302300500:(F(windowID,302300500).G()),302300539:(F(windowID,302 300539).G()),302300544:(F(windowID,302300544).G()),302301021:(F(windowID,302 301021).G()),11:(F(windowID,11).G())],outputField:[302300566 :(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(3023 00540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300 571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(3 02300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302 300594:(fq0_1.F(302300594))]); action 0 ARACTService(4, itsm, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SPR0153,302301021:KM0050560C63F2K65uUQ 7_xnAAVkUA,11:- Global -],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302 300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1. F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)), 302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0 _1.F(302311145)),302300594:(fq0_1.F(302300594))]) We are on 7.6.04 SP2 Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: 17 April 2013 14:52 To: arslist@ARSLIST.ORG Subject: Re: RKM prefixing Article ID ** Hi Nathan, The following Active Links call services which return the DocID: RKM:CNK:OnBtnCreate_100_CreateArticleRecords RKM:KAM:ServiceCall_initOnWinDisplay The following filters call services which formulate the end value: RKM:KAM:OnService_015_GetKAMIDs RKM:KAM:OnService_020_SetDocID (This filter is the one which creates the value of the DocID) Set fields is: z1D_Char003 = "KBA" + SUBSTRC($z1D Char01$, LENGTHC($z1D Char01$) - 8, LENGTHC($z1D Char01$)) (This is why there is 11 characters total) This value is returned to calling AL: RKM:KAM:ServiceCall_initOnWinDisplay (From AL log): ActiveLink Start:- RKM:KAM:ServiceCall_initOnWinDisplay | RKM:KnowledgeArticleManager/Default Administrator View - Wed Apr 17 2013 4:55:42 AM ms 797 True actions: action 0 ARACTService(4, vw-sjc-rem-dv92, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SGP0009,302301021:KMGAA5V0GPML4AML448F 62BH336WHL,11:- Global -,302300654:Calbro Services,100058:RKM:KnowledgeArticleManager,302300503:RKM:ProblemSolutio nTemplate,3006002:,302298971:Default Administrator View,112:13;,60800:,60801:,302300502:,302300507:KBA0003,3006006: ,302298981:KBA0003,3006004:,3006003:],outmap:[302300566:(fq0_1.F(302 300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),30230 0569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F( 302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),30 2311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1 .F(302300594)),302299731:(fq0_1.F(302299731)),302301079:(fq0_1.F(302301079)) ,302298971:(Null)]) Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Wednesday, April 17, 2013 2:09 AM To: arslist@ARSLIST.ORG Subject: RKM prefixing Article ID ** We want to put a prefix on Article ID (DOCID in database view RKM_KnowledgeArticleManager) for any KM article created. We are able to prefix DE_ to Request ID, but seems like Article ID is generated from Request ID somehow and we are not able to figure it out even after looking all filter, sql logs. For example, for an article, Request ID generated is seen as DE_KBA00108, but DOCID is still KBA0108. Another interesting thing is without our prefix DE_, length of RequestID is 12 characters (KBA + 6 zeros + 108) and that of DOCID is 11 characters (KBA + 5 zeros + 108). Has anyone tried putting prefix on Article ID? ~ Nathan _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: RKM prefixing Article ID
Hi Nathan, The following Active Links call services which return the DocID: RKM:CNK:OnBtnCreate_100_CreateArticleRecords RKM:KAM:ServiceCall_initOnWinDisplay The following filters call services which formulate the end value: RKM:KAM:OnService_015_GetKAMIDs RKM:KAM:OnService_020_SetDocID (This filter is the one which creates the value of the DocID) Set fields is: z1D_Char003 = "KBA" + SUBSTRC($z1D Char01$, LENGTHC($z1D Char01$) - 8, LENGTHC($z1D Char01$)) (This is why there is 11 characters total) This value is returned to calling AL: RKM:KAM:ServiceCall_initOnWinDisplay (From AL log): ActiveLink Start:- RKM:KAM:ServiceCall_initOnWinDisplay | RKM:KnowledgeArticleManager/Default Administrator View - Wed Apr 17 2013 4:55:42 AM ms 797 True actions: action 0 ARACTService(4, vw-sjc-rem-dv92, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SGP0009,302301021:KMGAA5V0GPML4AML448F62BH336WHL,11:- Global -,302300654:Calbro Services,100058:RKM:KnowledgeArticleManager,302300503:RKM:ProblemSolutionTemplate,3006002:,302298971:Default Administrator View,112:13;,60800:,60801:,302300502:,302300507:KBA0003,3006006:,302298981:KBA0003,3006004:,3006003:],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594)),302299731:(fq0_1.F(302299731)),302301079:(fq0_1.F(302301079)),302298971:(Null)]) Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Wednesday, April 17, 2013 2:09 AM To: arslist@ARSLIST.ORG Subject: RKM prefixing Article ID ** We want to put a prefix on Article ID (DOCID in database view RKM_KnowledgeArticleManager) for any KM article created. We are able to prefix DE_ to Request ID, but seems like Article ID is generated from Request ID somehow and we are not able to figure it out even after looking all filter, sql logs. For example, for an article, Request ID generated is seen as DE_KBA00108, but DOCID is still KBA0108. Another interesting thing is without our prefix DE_, length of RequestID is 12 characters (KBA + 6 zeros + 108) and that of DOCID is 11 characters (KBA + 5 zeros + 108). Has anyone tried putting prefix on Article ID? ~ Nathan _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
RKM prefixing Article ID
We want to put a prefix on Article ID (DOCID in database view RKM_KnowledgeArticleManager) for any KM article created. We are able to prefix DE_ to Request ID, but seems like Article ID is generated from Request ID somehow and we are not able to figure it out even after looking all filter, sql logs. For example, for an article, Request ID generated is seen as DE_KBA00108, but DOCID is still KBA0108. Another interesting thing is without our prefix DE_, length of RequestID is 12 characters (KBA + 6 zeros + 108) and that of DOCID is 11 characters (KBA + 5 zeros + 108). Has anyone tried putting prefix on Article ID? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
