Re: Random Null Issue
I have noticed it usually when there is a hover tooltip. It seems if you trigger another tooltip it will go away. Jason On Sep 19, 2012 2:09 PM, "Goodall, Andrew C" wrote: > ** > > You are not alone we have seen it too. I’ve seen this on multiple forms > not just incident. It clears when you close the session or window and > re-launch. > > You have a very similar environment to us – only difference is we’re on > sp3 with hotfix - 7.6.04 SP3 201207061314 for ARS and midtier. > > For us it has not got to the point of pain to open an issue with BMC. Can > you imagine trying to diagnose this and capture what they need to > “reproduce” the issue. > > I’m not in the mood for another root canal right now. > > ** ** > > ** ** > > Regards, > > > > *Andrew C. Goodall* > > Software Engineer > > Development Services > > ago...@jcpenney.com > > *jcpenney* > > 6501 Legacy Drive > > Plano, TX 75024 > > jcp.com > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@arslist.org] *On Behalf Of *Lockwood, Teresa L > *Sent:* Wednesday, September 19, 2012 4:01 PM > *To:* arslist@arslist.org > *Subject:* Random Null Issue > > ** ** > > ** > > I have a strange issue that I’m not sure where to start looking for > resolution, so naturally I am reaching out to the experts out there ;) On > various windows at random times I see the word “null” in the middle of > the screen in mid-tier.(see screenshot) My users have reported it and I > see it periodically as well. Any and all suggestions are welcome ;) > Thanks! > > ** ** > > ** ** > > > > ** ** > > ** ** > > AR Server: 7.6.4 patch 2 on Windows 2008 > > SQL - Windows 2008 > > ITSM v7.6.4 patch 2 > > MidTier 7.6.4 patch 2 Windows 2008 > > ** ** > > Terri > > ** ** > > ** ** > > > - > > This email (including any attachments) may contain information that is > private or business confidential. If you received this email in error, > please delete it from your system without copying it and notify sender by > reply email so that our records can be corrected. > - > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <><>
Re: Random Null Issue
This is fixed with Mid Tier Hot Fix MT_7604SP3_2012JUL26_CU_ALL SW00428432 Tool tip sometimes causes "null" to appear in the center of the browser window Date: Wed, 19 Sep 2012 17:09:24 -0400 From: ago...@jcp.com Subject: Re: Random Null Issue To: arslist@ARSLIST.ORG ** You are not alone we have seen it too. I’ve seen this on multiple forms not just incident. It clears when you close the session or window and re-launch. You have a very similar environment to us – only difference is we’re on sp3 with hotfix - 7.6.04 SP3 201207061314 for ARS and midtier. For us it has not got to the point of pain to open an issue with BMC. Can you imagine trying to diagnose this and capture what they need to “reproduce” the issue. I’m not in the mood for another root canal right now. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Lockwood, Teresa L Sent: Wednesday, September 19, 2012 4:01 PM To: arslist@arslist.org Subject: Random Null Issue ** I have a strange issue that I’m not sure where to start looking for resolution, so naturally I am reaching out to the experts out there ;) On various windows at random times I see the word “null” in the middle of the screen in mid-tier.(see screenshot) My users have reported it and I see it periodically as well. Any and all suggestions are welcome ;) Thanks! AR Server: 7.6.4 patch 2 on Windows 2008 SQL - Windows 2008 ITSM v7.6.4 patch 2 MidTier 7.6.4 patch 2 Windows 2008 Terri - This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. - _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <><>
Re: Random Null Issue
You are not alone we have seen it too. I've seen this on multiple forms not just incident. It clears when you close the session or window and re-launch. You have a very similar environment to us - only difference is we're on sp3 with hotfix - 7.6.04 SP3 201207061314 for ARS and midtier. For us it has not got to the point of pain to open an issue with BMC. Can you imagine trying to diagnose this and capture what they need to "reproduce" the issue. I'm not in the mood for another root canal right now. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Lockwood, Teresa L Sent: Wednesday, September 19, 2012 4:01 PM To: arslist@arslist.org Subject: Random Null Issue ** I have a strange issue that I'm not sure where to start looking for resolution, so naturally I am reaching out to the experts out there ;) On various windows at random times I see the word "null" in the middle of the screen in mid-tier.(see screenshot) My users have reported it and I see it periodically as well. Any and all suggestions are welcome ;) Thanks! AR Server: 7.6.4 patch 2 on Windows 2008 SQL - Windows 2008 ITSM v7.6.4 patch 2 MidTier 7.6.4 patch 2 Windows 2008 Terri - This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. - _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intendedrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,distribution or copying of this message including any attachments is strictly prohibited. If you are notthe intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <><>
Random Null Issue
I have a strange issue that I'm not sure where to start looking for resolution, so naturally I am reaching out to the experts out there ;) On various windows at random times I see the word "null" in the middle of the screen in mid-tier.(see screenshot) My users have reported it and I see it periodically as well. Any and all suggestions are welcome ;) Thanks! AR Server: 7.6.4 patch 2 on Windows 2008 SQL - Windows 2008 ITSM v7.6.4 patch 2 MidTier 7.6.4 patch 2 Windows 2008 Terri - This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <><>
