Re: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training

[Jason Miller]

You are not the only person that is disappointed in the change of
direction. BMC has reassured on the BMC Communities, even after the
Innovation Suite split, that they are committed to continuing to move AR
System forward as a (development) platform. Hopefully they have some big
surprises for us because I am not seeing it. Much of the last few years has
been "use Smart IT if you want modern interface" and "we are not going to
implement Dev Studio enhancements because that is not where our focus is"
(some of that may have been inferred based on actions, lack of action and
tone of interactions with customers). Maybe somebody that is going to T3
will report back some wonderful news?

Jason

On Thu, Oct 5, 2017 at 6:51 PM, Fawver, Dustin  wrote:

> **
>
> Ok.  So no “mobile-friendly” version of ARS then?  I was so looking
> forward to converting my forms to where they were actually usable on phones
> and tablets.
>
>
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] <http://www.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 05, 2017 7:46 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training
>
>
>
> **
>
> A note on version 9.5...  I don't have insider info or anything but I
> doubt we will ever see 9.5 (unless that number gets reused). 9.5 was going
> to be AR System with Innovation Suite. After the 9.5 beta a year ago it was
> decided that Innovation Suite would be its own product and not available to
> run on a "traditional" Remedy system.
>
>
>
> Jason
>
>
>
> On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin 
> wrote:
>
> **
>
> Rick,
>
>
>
> Can you elaborate a little bit on the “system data” bit regarding the
> CMDB?  I’m currently running on just ARS.  I hear that ARS 9.5 is supposed
> to come with CMDB.  I’m not quite sure what I’m going to be able to do with
> it.
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] <http://www.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Thursday, October 05, 2017 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: CMDB/Asset Management Training
>
>
>
> **
>
> Having worked with the CMDB for some years, I can tell you that the
> biggest obstacles to a successful rollout are having access to system data
> and the quality of that data.  That's where 80% of the work will be.
>
> Rick Cook
>
>
>
> On Oct 5, 2017 16:07, "Jason Miller"  wrote:
>
> **
>
> I think there are two things to look at here. There is the the tool and
> how to use it, but using an AM system is such an uphill battle if you don't
> have process and dedicated staff to make AM work. If your organization
> doesn't have solid AM practices/policy/procedures, that is probably the
> best place to focus before training on the tool
>
>
>
> I have seen a number of places that seem to think a AM/CMDB system brings
> some kind of magic that alleviates all the hard work. I have seen these
> places fail time and time again.
>
>
>
> Jason
>
>
>
> On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott 
> wrote:
>
> **
>
> Hello All,
>
>
>
> I'm working at a company that is looking to build out and enhance our
> Asset Management and CMDB utilization, potentially adding discovery later.
>
>
>
> They are setting aside a training budget and want to train our in house
> staff properly.
>
>
>
> What would you all recommend as the best training courses that include
> real world application, certifications, etc. that would effectively use
> those dollars most effectively?
>
>
>
> Thanks,
>
>
>
> Levi
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training

[Fawver, Dustin]

Ok.  So no “mobile-friendly” version of ARS then?  I was so looking forward to 
converting my forms to where they were actually usable on phones and tablets.

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]<http://www.etsu.edu/helpdesk>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 05, 2017 7:46 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training

**
A note on version 9.5...  I don't have insider info or anything but I doubt we 
will ever see 9.5 (unless that number gets reused). 9.5 was going to be AR 
System with Innovation Suite. After the 9.5 beta a year ago it was decided that 
Innovation Suite would be its own product and not available to run on a 
"traditional" Remedy system.

Jason

On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin 
mailto:faw...@mail.etsu.edu>> wrote:
**
Rick,

Can you elaborate a little bit on the “system data” bit regarding the CMDB?  
I’m currently running on just ARS.  I hear that ARS 9.5 is supposed to come 
with CMDB.  I’m not quite sure what I’m going to be able to do with it.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu<mailto:itsh...@etsu.edu>
[itslogo]<http://www.etsu.edu/helpdesk>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Rick Cook
Sent: Thursday, October 05, 2017 7:21 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: [EXTERNAL] Re: CMDB/Asset Management Training

**
Having worked with the CMDB for some years, I can tell you that the biggest 
obstacles to a successful rollout are having access to system data and the 
quality of that data.  That's where 80% of the work will be.
Rick Cook

On Oct 5, 2017 16:07, "Jason Miller" 
mailto:jason.mil...@gmail.com>> wrote:
**
I think there are two things to look at here. There is the the tool and how to 
use it, but using an AM system is such an uphill battle if you don't have 
process and dedicated staff to make AM work. If your organization doesn't have 
solid AM practices/policy/procedures, that is probably the best place to focus 
before training on the tool

I have seen a number of places that seem to think a AM/CMDB system brings some 
kind of magic that alleviates all the hard work. I have seen these places fail 
time and time again.

Jason

On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott 
mailto:levi.lippinc...@gmail.com>> wrote:
**
Hello All,

I'm working at a company that is looking to build out and enhance our Asset 
Management and CMDB utilization, potentially adding discovery later.

They are setting aside a training budget and want to train our in house staff 
properly.

What would you all recommend as the best training courses that include real 
world application, certifications, etc. that would effectively use those 
dollars most effectively?

Thanks,

Levi
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: CMDB/Asset Management Training

[Jason Miller]

A note on version 9.5...  I don't have insider info or anything but I doubt
we will ever see 9.5 (unless that number gets reused). 9.5 was going to be
AR System with Innovation Suite. After the 9.5 beta a year ago it was
decided that Innovation Suite would be its own product and not available to
run on a "traditional" Remedy system.

Jason

On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin  wrote:

> **
>
> Rick,
>
>
>
> Can you elaborate a little bit on the “system data” bit regarding the
> CMDB?  I’m currently running on just ARS.  I hear that ARS 9.5 is supposed
> to come with CMDB.  I’m not quite sure what I’m going to be able to do with
> it.
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] 
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Thursday, October 05, 2017 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: CMDB/Asset Management Training
>
>
>
> **
>
> Having worked with the CMDB for some years, I can tell you that the
> biggest obstacles to a successful rollout are having access to system data
> and the quality of that data.  That's where 80% of the work will be.
>
> Rick Cook
>
>
>
> On Oct 5, 2017 16:07, "Jason Miller"  wrote:
>
> **
>
> I think there are two things to look at here. There is the the tool and
> how to use it, but using an AM system is such an uphill battle if you don't
> have process and dedicated staff to make AM work. If your organization
> doesn't have solid AM practices/policy/procedures, that is probably the
> best place to focus before training on the tool
>
>
>
> I have seen a number of places that seem to think a AM/CMDB system brings
> some kind of magic that alleviates all the hard work. I have seen these
> places fail time and time again.
>
>
>
> Jason
>
>
>
> On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott 
> wrote:
>
> **
>
> Hello All,
>
>
>
> I'm working at a company that is looking to build out and enhance our
> Asset Management and CMDB utilization, potentially adding discovery later.
>
>
>
> They are setting aside a training budget and want to train our in house
> staff properly.
>
>
>
> What would you all recommend as the best training courses that include
> real world application, certifications, etc. that would effectively use
> those dollars most effectively?
>
>
>
> Thanks,
>
>
>
> Levi
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: CMDB/Asset Management Training

[Rick Cook]

Well, the purpose of a CMDB is to track your system hardware.  Ideally,
that happens through discovery.  Most discovery platforms require root
access to servers and such.  That can be a significant hurdle for some
places.  Alternatively, manual entry of CI data can be done.  Data
consistency can be a real issue there as well.

Rick

On Oct 5, 2017 16:27, "Fawver, Dustin"  wrote:

> **
>
> Rick,
>
>
>
> Can you elaborate a little bit on the “system data” bit regarding the
> CMDB?  I’m currently running on just ARS.  I hear that ARS 9.5 is supposed
> to come with CMDB.  I’m not quite sure what I’m going to be able to do with
> it.
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] 
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Thursday, October 05, 2017 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: CMDB/Asset Management Training
>
>
>
> **
>
> Having worked with the CMDB for some years, I can tell you that the
> biggest obstacles to a successful rollout are having access to system data
> and the quality of that data.  That's where 80% of the work will be.
>
> Rick Cook
>
>
>
> On Oct 5, 2017 16:07, "Jason Miller"  wrote:
>
> **
>
> I think there are two things to look at here. There is the the tool and
> how to use it, but using an AM system is such an uphill battle if you don't
> have process and dedicated staff to make AM work. If your organization
> doesn't have solid AM practices/policy/procedures, that is probably the
> best place to focus before training on the tool
>
>
>
> I have seen a number of places that seem to think a AM/CMDB system brings
> some kind of magic that alleviates all the hard work. I have seen these
> places fail time and time again.
>
>
>
> Jason
>
>
>
> On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott 
> wrote:
>
> **
>
> Hello All,
>
>
>
> I'm working at a company that is looking to build out and enhance our
> Asset Management and CMDB utilization, potentially adding discovery later.
>
>
>
> They are setting aside a training budget and want to train our in house
> staff properly.
>
>
>
> What would you all recommend as the best training courses that include
> real world application, certifications, etc. that would effectively use
> those dollars most effectively?
>
>
>
> Thanks,
>
>
>
> Levi
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Re: CMDB/Asset Management Training

[Fawver, Dustin]

Rick,

Can you elaborate a little bit on the “system data” bit regarding the CMDB?  
I’m currently running on just ARS.  I hear that ARS 9.5 is supposed to come 
with CMDB.  I’m not quite sure what I’m going to be able to do with it.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, October 05, 2017 7:21 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: CMDB/Asset Management Training

**
Having worked with the CMDB for some years, I can tell you that the biggest 
obstacles to a successful rollout are having access to system data and the 
quality of that data.  That's where 80% of the work will be.
Rick Cook

On Oct 5, 2017 16:07, "Jason Miller" 
mailto:jason.mil...@gmail.com>> wrote:
**
I think there are two things to look at here. There is the the tool and how to 
use it, but using an AM system is such an uphill battle if you don't have 
process and dedicated staff to make AM work. If your organization doesn't have 
solid AM practices/policy/procedures, that is probably the best place to focus 
before training on the tool

I have seen a number of places that seem to think a AM/CMDB system brings some 
kind of magic that alleviates all the hard work. I have seen these places fail 
time and time again.

Jason

On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott 
mailto:levi.lippinc...@gmail.com>> wrote:
**
Hello All,

I'm working at a company that is looking to build out and enhance our Asset 
Management and CMDB utilization, potentially adding discovery later.

They are setting aside a training budget and want to train our in house staff 
properly.

What would you all recommend as the best training courses that include real 
world application, certifications, etc. that would effectively use those 
dollars most effectively?

Thanks,

Levi
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"