Well, the purpose of a CMDB is to track your system hardware. Ideally, that happens through discovery. Most discovery platforms require root access to servers and such. That can be a significant hurdle for some places. Alternatively, manual entry of CI data can be done. Data consistency can be a real issue there as well.
Rick On Oct 5, 2017 16:27, "Fawver, Dustin" <faw...@mail.etsu.edu> wrote: > ** > > Rick, > > > > Can you elaborate a little bit on the “system data” bit regarding the > CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed > to come with CMDB. I’m not quite sure what I’m going to be able to do with > it. > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 <(423)%20439-4648> > > itsh...@etsu.edu > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook > *Sent:* Thursday, October 05, 2017 7:21 PM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Re: CMDB/Asset Management Training > > > > ** > > Having worked with the CMDB for some years, I can tell you that the > biggest obstacles to a successful rollout are having access to system data > and the quality of that data. That's where 80% of the work will be. > > Rick Cook > > > > On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com> wrote: > > ** > > I think there are two things to look at here. There is the the tool and > how to use it, but using an AM system is such an uphill battle if you don't > have process and dedicated staff to make AM work. If your organization > doesn't have solid AM practices/policy/procedures, that is probably the > best place to focus before training on the tool > > > > I have seen a number of places that seem to think a AM/CMDB system brings > some kind of magic that alleviates all the hard work. I have seen these > places fail time and time again. > > > > Jason > > > > On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com> > wrote: > > ** > > Hello All, > > > > I'm working at a company that is looking to build out and enhance our > Asset Management and CMDB utilization, potentially adding discovery later. > > > > They are setting aside a training budget and want to train our in house > staff properly. > > > > What would you all recommend as the best training courses that include > real world application, certifications, etc. that would effectively use > those dollars most effectively? > > > > Thanks, > > > > Levi > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
