Re: 7.6.4 Display Only Field Problem
Hi Drew, Sorry for the delay. DId you get this resolve? The fact that AL logging shows the value indicates that even if field 101 doesn't exist to get the data from that piece of code isn't having an issue (at least finding the value). Do you have a duplicate User form or another form with Field ID 101? That *may* still allow to login without having 101 on the user form if there is a duplicate user form with your account info (although that is a pretty core field on a pretty core form, I think you would see other issues). If you have access to the DB you can use the SQL below to see if you have other forms with field 101. SELECT fld.fieldName, fld.schemaId, fld.datatype, ars.name, ars.schematype FROM field fld JOIN arschema ars ON (fld.schemaId = ars.schemaId) WHERE fieldId = 101 Here is the return from 7.5 ARS with Help Desk 6. fieldName schemaIddatatype nameschematype - --- --- --- - - Login Name17 4 User1 Login name2974 SHRCFG:OuterJoinPeopleUser 2 User Name 1191 4 User Password Change4 User Name 1202 4 AR System User Application Actor 1 (4 row(s) affected) Here is the return from 7.5 ARS with ITSM 7.6. fieldName schemaIddatatype nameschematype -- --- --- --- Login Name 102 4 User 1 User Name 103 4 User Password Change 4 User Name 123 4 AR System User Application Actor 1 (3 row(s) affected) HTH, Jason On Fri, Apr 1, 2011 at 1:47 PM, Drew Shuller drew.shul...@gmail.com wrote: ** Jason, I don't think so. My log is looking like it should. I get the field name, then the id in () and then the value. I asked Developer Studio to analyze my form, it came back with a couple of lines saying that the Reference Fields Do Not Exist, talking about Field ID 101. This is the User form, which is the form that I'm using to get the value from. So Field ID 101 doesn't exist, but I'm able to log into the system using my user name that is in Field ID 101? This doens't make sense. An odd thing that I did learn - without thinking, I imported the User form instead of making changes to the existing one and importing User data. Now I have three views of the user form. One is the one I imported, another is a web view of that, and the other one is the User form that was already there, that we all recognize from the server admin tools in the user tool. So I exported two of those views off and deleted them so only the one that you see in the server admin app is left. This didn't help...still not seeing the results of any workflow. Drew Comayagua, Honduras _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Display Only Field Problem
Jason, I don't think so. My log is looking like it should. I get the field name, then the id in () and then the value. I asked Developer Studio to analyze my form, it came back with a couple of lines saying that the Reference Fields Do Not Exist, talking about Field ID 101. This is the User form, which is the form that I'm using to get the value from. So Field ID 101 doesn't exist, but I'm able to log into the system using my user name that is in Field ID 101? This doens't make sense. An odd thing that I did learn - without thinking, I imported the User form instead of making changes to the existing one and importing User data. Now I have three views of the user form. One is the one I imported, another is a web view of that, and the other one is the User form that was already there, that we all recognize from the server admin tools in the user tool. So I exported two of those views off and deleted them so only the one that you see in the server admin app is left. This didn't help...still not seeing the results of any workflow. Drew Comayagua, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Display Only Field Problem
Joe, nothing like that, I'm actually using that field to tell people what group they're logged in as. I checked the log again, just to make sure. My workflow grabs the user's login, runs over to the user form and grabs their full name, and then looks at another table for the assignment group. Jason, no page fields or panel fields on this form. I can't tell what the problem is. My next step is to rebuild the form...there's better ways to spend my time today! Any suggestions? Drew On Fri, Mar 18, 2011 at 8:42 PM, Joe Martin D'Souza jdso...@shyle.net wrote: Is there a piece of workflow that is firing after the set field to clear the value from the field? -Original Message- From: Drew Shuller Sent: Friday, March 18, 2011 5:56 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 7.6.4 Display Only Field Problem Good afternoon everyone, I've got a problem with a character field on a display only form that I've imported from a 6.3 server. Workflow does some lookups using the $USER$ keyword, moving through a couple of different forms to come up with an assignment group. The AL log says that the lookup worked and the value was returned, but it doesn't display in the field. I tried using a new field and I re-created the AL, using Developer Studio. I'm running as Admin so permissions should't be an issue...are there some behavioral changes from one version to the next that I've missed? Any suggestions as to more troubleshooting steps? Thanks! Drew Shuller JTFB-Bravo Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Display Only Field Problem
Is the workflow used on multiple forms? Is it possible the field ID of where the value is being set is different then the primary form? You would probably see the field ID instead of the field name in the log. $600010007$ = Your Group Name instead of zDisplayGroupName = Your Group Name On Tue, Mar 22, 2011 at 9:32 AM, Drew Shuller drew.shul...@gmail.comwrote: Joe, nothing like that, I'm actually using that field to tell people what group they're logged in as. I checked the log again, just to make sure. My workflow grabs the user's login, runs over to the user form and grabs their full name, and then looks at another table for the assignment group. Jason, no page fields or panel fields on this form. I can't tell what the problem is. My next step is to rebuild the form...there's better ways to spend my time today! Any suggestions? Drew On Fri, Mar 18, 2011 at 8:42 PM, Joe Martin D'Souza jdso...@shyle.net wrote: Is there a piece of workflow that is firing after the set field to clear the value from the field? -Original Message- From: Drew Shuller Sent: Friday, March 18, 2011 5:56 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 7.6.4 Display Only Field Problem Good afternoon everyone, I've got a problem with a character field on a display only form that I've imported from a 6.3 server. Workflow does some lookups using the $USER$ keyword, moving through a couple of different forms to come up with an assignment group. The AL log says that the lookup worked and the value was returned, but it doesn't display in the field. I tried using a new field and I re-created the AL, using Developer Studio. I'm running as Admin so permissions should't be an issue...are there some behavioral changes from one version to the next that I've missed? Any suggestions as to more troubleshooting steps? Thanks! Drew Shuller JTFB-Bravo Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Display Only Field Problem
Is the field on what was once a page field and now a panel field? If so try moving the field off the panel field and see if you can then see the value. Jason On Mar 18, 2011 2:57 PM, Drew Shuller drew.shul...@gmail.com wrote: Good afternoon everyone, I've got a problem with a character field on a display only form that I've imported from a 6.3 server. Workflow does some lookups using the $USER$ keyword, moving through a couple of different forms to come up with an assignment group. The AL log says that the lookup worked and the value was returned, but it doesn't display in the field. I tried using a new field and I re-created the AL, using Developer Studio. I'm running as Admin so permissions should't be an issue...are there some behavioral changes from one version to the next that I've missed? Any suggestions as to more troubleshooting steps? Thanks! Drew Shuller JTFB-Bravo Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 Display Only Field Problem
Is there a piece of workflow that is firing after the set field to clear the value from the field? -Original Message- From: Drew Shuller Sent: Friday, March 18, 2011 5:56 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 7.6.4 Display Only Field Problem Good afternoon everyone, I've got a problem with a character field on a display only form that I've imported from a 6.3 server. Workflow does some lookups using the $USER$ keyword, moving through a couple of different forms to come up with an assignment group. The AL log says that the lookup worked and the value was returned, but it doesn't display in the field. I tried using a new field and I re-created the AL, using Developer Studio. I'm running as Admin so permissions should't be an issue...are there some behavioral changes from one version to the next that I've missed? Any suggestions as to more troubleshooting steps? Thanks! Drew Shuller JTFB-Bravo Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
