Re: ARS for non Trouble Ticketing applications

[Shoemaker, Gary]

We have a custom application that tracks corrective actions.


Gary
505-284-1481

However beautiful the strategy, you should occasionally look at the results.

Sir Winston Churchill





From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shellman, David
Sent: Monday, November 24, 2008 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

**
In addition to the Applications that Lisa noted, we also have a system that 
allocates Telecommunication charges to the appropriate departments.

If memory serves me correctly, a long time ago Kelly Deaver put together an 
application that could be used to track who was dating your teenager.

Dave

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 11:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what 
else can we do with this workflow engine for? Does anyone have a custom built 
product/application built on ARS apart from Trouble Ticketing kinds that you 
would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 
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Re: ARS for non Trouble Ticketing applications

[Shellman, David]

In addition to the Applications that Lisa noted, we also have a system that 
allocates Telecommunication charges to the appropriate departments.

If memory serves me correctly, a long time ago Kelly Deaver put together an 
application that could be used to track who was dating your teenager.

Dave

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 11:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what 
else can we do with this workflow engine for? Does anyone have a custom built 
product/application built on ARS apart from Trouble Ticketing kinds that you 
would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
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Re: ARS for non Trouble Ticketing applications

[Nicoll, Alan]

We use Remedy to manage the metadata for a 13M LoC mechatronic
application using ~50 custom forms.  Besides the bug tracking
application we started with 10 years ago we manage Goals and Product
Backlog Items, Build Schedules (some nice connections under that to perl
and ruby scripts that build code), Organizations (used to keep track of
who's responsible for what), Licensing and Time Clock to mention just a
few.

 

I just came from a doctors visit to a large clinic at Cedars Sinai
Hospital in Los Angeles and they use a custom Remedy application to
track their patients.

 

Alan E (Nick) Nicoll

DocuSP Tools Team

Xerox Corporation

555 So Aviation Blvd, MS: ESAE-2409D

El Segundo, CA 90245

 

Phone 310 333-5081  Internal 8*823-5081

Fax 310 333-2104

[EMAIL PROTECTED]   

 

xerox

Technology   Document Management   Consulting Services

www.xerox.com   

This email and any files transmitted with it are confidential and
intended solely for the use of the addressee. If you have received this
email in error please delete it. Any views or opinions presented in this
email are solely those of the sender and do not necessarily represent
those of Xerox Corporation. Finally, the recipient should check this
email is authentic and examine it for the presence of viruses. Xerox
does perform virus checks but cannot accept liability for any damage
caused by any virus transmitted by this email.

 


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Re: ARS for non Trouble Ticketing applications

[John]

We wrote a Manufacturing Data Management System (MDMS) for high-end  
device manufacturing.


During the manufacturing assembly process subsystems are added to the  
major system and qa/tests are done. We record serial number/lot number  
and test attributes for every subsystem in the major system. (approx  
20 subsystems in the major) -- some subsystems have subsystems within  
them.


The end result is a set of attributes that define the specs and  
tolerances and quality attributes of all the subsystems and how they  
are related to the whole system.


It enables the field support organizations to go to customer sites and  
know "everything" about the system before they get on site. Allowing  
them to increase the likelihood of a first time repair -- and to also  
better manage preventative maintenance.



FYI -- this is one of 5 systems we designed and built on Remedy for  
support of equipment sold.



MDMS - Manufacturing Data Management System
CMS - Contract Management System
ESS - Equipment Support System
DRS - Depot Repair System
Disconnected Client - Wireless/disconnected ticket updating system

Integrates with inventory, shipping, billing, etc

I think the system is used in 28 areas in 8 or more countries.






-John


--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

On Nov 14, 2008, at 10:21 AM, sam appecherla wrote:

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,  
what else can we do with this workflow engine for? Does anyone have a  
custom built product/application built on ARS apart from Trouble  
Ticketing kinds that you would like to share?


Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"  
html___



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Re: ARS for non Trouble Ticketing applications

[Pierson, Shawn]

There have been a lot of interesting responses, but there have been a few areas 
that haven't been covered here that I've either built myself or with a team so 
I'll list them below.

A data-driven ARS-based survey application to tie in with a trouble ticket 
system, but was created generically enough to tie in with anything.  It rivaled 
BMC's ITSM survey application, and was completely ARS-based unlike many others 
out there.  Basically, I had a view form with a list of questions show up on a 
table field, and an attribute on each question that caused different types of 
fields to become visible for each question, so for example if the survey was 
set up with a scale of 1 - 10 type of question, a radio button with that scale 
would show up, or if it was a text question, I'd give a textbox.  It was pretty 
cool, at least I thought so.

Another was a telecom provisioning system.  Eventually, I was able to work with 
some other teams to get this really cool, so that the POS (Point Of Sale) 
system would create the record in Remedy, then Remedy (via a custom DLL I wrote 
in VB6) could interface with applications to request phone service from the 
major telecoms.  So for example, if the POS system passed an invalid address to 
me in Remedy, Remedy would use some calls to the DLL via Active Links using OLE 
to pull back potential address suggestions from the postal database, and prompt 
the technician responsible for this to select a correct address or completely 
reject the service request.

I also built a sort of dispatching applications to send trucks out to people's 
houses to work on their lines, and integrated it with mapquest so I could 
provide a view field on the form that automatically pulled in the fields for 
the customer's address and then displayed a map based on that information.  
Later, we purchased an application to display maps and generate routes based on 
the list of customers assigned to a specific representative (we had a list of 
zip codes that a technician serviced in a table to automatically assign them 
work), and I had Remedy pass the addresses to that other application, which 
then generated a route automatically.

Just to get practice, I've built a family-tree type of application that I 
haven't finished, but was mostly working.  It was sort of cumbersome due to the 
limitations of ARS, so I never finished it.  Also for practice I've built 
simple translator applications that make usage of web services.

I hope these are some good examples.  I could go into more detail on some of 
them, but a few of these were quite a while ago.  Mostly, I've built 
applications that cover what ITSM does, primarily trouble ticketing, some 
change management, and some CMDB-type functions.  Still, you can do pretty much 
anything that requires a front end and a database.  You're not going to be 
writing the next great game for the Xbox360, but you can either create or 
integrate with most business applications.

Shawn Pierson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what 
else can we do with this workflow engine for? Does anyone have a custom built 
product/application built on ARS apart from Trouble Ticketing kinds that you 
would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: ARS for non Trouble Ticketing applications

[Kaïs Albassir]

CRM, Customer registration, sending out targeted Newsbrief, record 
warranty dates for devices,
Follow up "commercial" contacts, recording all interaction with 
customers, providers, 


Kaïs

Gayford, Matthew C. wrote:

**

I wrote a workshop enrollment application for all of our IT training. 
I also wrote an application for Application Developer and IT project 
requests that requires the requester and their supervisor to sign-off 
on projects as we work on them. I'm currently working on an 
application to track professional development in the division.


 


-Matt

Matthew C. Gayford
Application Developer & Remedy Administrator
University of North Carolina Wilmington
(910) 962-7177

 

*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *sam appecherla

*Sent:* Friday, November 14, 2008 11:22 AM
*To:* arslist@ARSLIST.ORG
*Subject:* ARS for non Trouble Ticketing applications

 


** Hi List,

 


Just curious to know..

 

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, 
what else can we do with this workflow engine for? Does anyone have a 
custom built product/application built on ARS apart from Trouble 
Ticketing kinds that you would like to share?



Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 


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Re: ARS for non Trouble Ticketing applications

[Gayford, Matthew C.]

I wrote a workshop enrollment application for all of our IT training. I also 
wrote an application for Application Developer and IT project requests that 
requires the requester and their supervisor to sign-off on projects as we work 
on them. I'm currently working on an application to track professional 
development in the division.

-Matt

Matthew C. Gayford
Application Developer & Remedy Administrator
University of North Carolina Wilmington
(910) 962-7177

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 11:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what 
else can we do with this workflow engine for? Does anyone have a custom built 
product/application built on ARS apart from Trouble Ticketing kinds that you 
would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
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Re: ARS for non Trouble Ticketing applications

[Meyer, Jennifer L]

Sounds like you've got some corruption on your AR System.  Might be time for a 
reboot.

Jennifer Meyer

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Mayfield, Andy L.
Sent: Wednesday, November 19, 2008 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

We use it for logging people into and out of locations and we also use it for 
inventory purposes.

Our guys submit requests for parts, requests to return parts and discrepancy 
reports for failed parts.


Andy L. Mayfield
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Steve McDonald
Sent: Tuesday, November 18, 2008 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

**
I wrote an application(with help from the perl  API) that was used to track 
calls to our licensees 4 times per month. the calls were a secret shopper kind 
of thing.  On the first of the month an escalation fired that preloaded the 
survey form with over 12k blank survey forms.  the callers pressed a "Next 
Call" button and the next randomzed survey was displayed.

That was a fun one.

The one that tracked manual credit card autorizations real-time to predict 
third-party prosessor communication problems was fun too.




On Fri, Nov 14, 2008 at 9:21 AM, sam appecherla <[EMAIL 
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:
** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what 
else can we do with this workflow engine for? Does anyone have a custom built 
product/application built on ARS apart from Trouble Ticketing kinds that you 
would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
__Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: 
"Where the Answers Are" html___

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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Re: ARS for non Trouble Ticketing applications

[Mayfield, Andy L.]

We use it for logging people into and out of locations and we also use
it for inventory purposes. 

 

Our guys submit requests for parts, requests to return parts and
discrepancy reports for failed parts. 

 

Andy L. Mayfield 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald
Sent: Tuesday, November 18, 2008 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

 

** 

I wrote an application(with help from the perl  API) that was used to
track calls to our licensees 4 times per month. the calls were a secret
shopper kind of thing.  On the first of the month an escalation fired
that preloaded the survey form with over 12k blank survey forms.  the
callers pressed a "Next Call" button and the next randomzed survey was
displayed.

 

That was a fun one.

 

The one that tracked manual credit card autorizations real-time to
predict third-party prosessor communication problems was fun too.  

 



 

On Fri, Nov 14, 2008 at 9:21 AM, sam appecherla
<[EMAIL PROTECTED]> wrote:

** Hi List, 

 

Just curious to know..

 

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?


Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>
ARSlist: "Where the Answers Are" html___ 


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html___ 


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Re: ARS for non Trouble Ticketing applications

[Steve McDonald]

I wrote an application(with help from the perl  API) that was used to track
calls to our licensees 4 times per month. the calls were a secret shopper
kind of thing.  On the first of the month an escalation fired that preloaded
the survey form with over 12k blank survey forms.  the callers pressed a
"Next Call" button and the next randomzed survey was displayed.

That was a fun one.

The one that tracked manual credit card autorizations real-time to predict
third-party prosessor communication problems was fun too.




On Fri, Nov 14, 2008 at 9:21 AM, sam appecherla <[EMAIL PROTECTED]>wrote:

> ** Hi List,
> Just curious to know..
>
> Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what
> else can we do with this workflow engine for? Does anyone have a custom
> built product/application built on ARS apart from Trouble Ticketing kinds
> that you would like to share?
>
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: ARS for non Trouble Ticketing applications

[Decou, Candace M]

For one of my clients, I support a totally home grown set of solutions
built on old 2.x I believe and now brought up to 6.3 ARS (read NO
application licenses).  This set of functions includes:

 

Training Reservation System for customers 

RMA for customers

Company/Contact/Products Master DB

Purchasing

Technical Support (for customers)

Customer Feedback

Problem Tracking (for internal engineering group)

Various specialized tracking systems for beta customers

Time Tracking System (Remedy backend with a Java GUI)

 

Oh and they also have old Help Desk 5.6 for internal tech support.  That
is the only application requiring app licenses.  

 

Candace

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 8:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

 

** Hi List,

 

Just curious to know..

 

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?


Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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Re: ARS for non Trouble Ticketing applications

[Mark Gemmell]

Hi,

Way back in 2001 I was part of the team that built a big work order management 
system for Telefonica. It is still in production and processes 30,000 work 
orders per day, so you *can* think big if you want.

These days we build CRM ITIL suites... the usual Remedy sweet spot but with 
cooler telephony integration.

I wouldn't use ARS for just *anything* but there's a whole World of business 
processes out there waiting to be automated, and doing it in Java is no fun!

Best of luck

Mark




--- On Mon, 17/11/08, Kemes, Lisa <[EMAIL PROTECTED]> wrote:

> From: Kemes, Lisa <[EMAIL PROTECTED]>
> Subject: Re: ARS for non Trouble Ticketing applications
> To: arslist@ARSLIST.ORG
> Date: Monday, 17 November, 2008, 8:00 PM
> We created a Contract System, Change Control System, Survey
> System and an On Call System all home grown on ARS 7.0.
> 
> 
> Lisa
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
> Sent: Friday, November 14, 2008 12:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
> 
> Escalation ShovelSnow:HasitSnowed?
> Qualification: 'Snow Depth' > "6
> Inches"
> Set Fields: 'Neighbor Kid' = "20 Bucks"
> Runs every morning from November 15th to May 1st at 8:00.
> 
> Filter ShovelSnow:MoveYouCheapskate!
> Qualification: 'Neighbor Kid' != $NULL$
> Set Fields 'GetOutThere' = $TIMESTAMP$
> Push Fields to form Shovel:ClearDrive
> 
> Jennifer
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of strauss
> Sent: Friday, November 14, 2008 12:29 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
> 
> How did you configure the escalations?
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> 
> > -----Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Meyer,
> Jennifer L
> > Sent: Friday, November 14, 2008 11:18 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ARS for non Trouble Ticketing
> applications
> >
> > I wrote a Remedy application that made my husband
> shovel snow back in
> > '03.
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary
> L CTR USAF AFMC
> > 72 CS/SCBAH
> > Sent: Friday, November 14, 2008 12:09 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ARS for non Trouble Ticketing
> applications
> >
> > I didn't do that one, I believe you or BM did :)
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Darrell
> Reading
> > Sent: Friday, November 14, 2008 10:56 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ARS for non Trouble Ticketing
> applications
> >
> > Darrell Reading Systems
> > What about pest control, Junior?
> >
> >
> > Darrell Reading Systems Engineer
> > Phone 479.204.5739
> > [EMAIL PROTECTED]
> >
> > Wal-Mart Stores, Inc.
> > 805 Moberly Lane, MS-0560-68
> > Bentonville, AR 72716
> > Save Money. Live Better
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary
> L CTR USAF AFMC
> > 72
> > CS/SCBAH
> > Sent: Friday, November 14, 2008 10:51
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ARS for non Trouble Ticketing
> applications
> >
> > Sam, I've written applications that perform the
> following non-help
> > desk
> > functionality:
> >
> > Vacation tracking & approval
> > Knowledge base
> > Report Generator
> > Purchase Request Flow
> >
> > I'm sure there are more, but you can do anything
> you can think of.
> > Heck,
> > remedy does a lot of their support site web pages
> using remedy (it's
> > slow though, although getting better).
> >
> > In addition, there are the standard Help Desk, Change
> Management,
> > Asset Management, etc that all of us have worked with.
> >
> > Thanks,
> >
> > Gary Opela, Jr.
> >
> >
> > -Original Message-
&g

Re: ARS for non Trouble Ticketing applications

[Kemes, Lisa]

We created a Contract System, Change Control System, Survey System and an On 
Call System all home grown on ARS 7.0.


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Meyer, Jennifer L
Sent: Friday, November 14, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

Escalation ShovelSnow:HasitSnowed?
Qualification: 'Snow Depth' > "6 Inches"
Set Fields: 'Neighbor Kid' = "20 Bucks"
Runs every morning from November 15th to May 1st at 8:00.

Filter ShovelSnow:MoveYouCheapskate!
Qualification: 'Neighbor Kid' != $NULL$
Set Fields 'GetOutThere' = $TIMESTAMP$
Push Fields to form Shovel:ClearDrive

Jennifer


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of strauss
Sent: Friday, November 14, 2008 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

How did you configure the escalations?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
> Sent: Friday, November 14, 2008 11:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
>
> I wrote a Remedy application that made my husband shovel snow back in
> '03.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC
> 72 CS/SCBAH
> Sent: Friday, November 14, 2008 12:09 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
>
> I didn't do that one, I believe you or BM did :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
> Sent: Friday, November 14, 2008 10:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
>
> Darrell Reading Systems
> What about pest control, Junior?
>
>
> Darrell Reading Systems Engineer
> Phone 479.204.5739
> [EMAIL PROTECTED]
>
> Wal-Mart Stores, Inc.
> 805 Moberly Lane, MS-0560-68
> Bentonville, AR 72716
> Save Money. Live Better
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC
> 72
> CS/SCBAH
> Sent: Friday, November 14, 2008 10:51
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
>
> Sam, I've written applications that perform the following non-help
> desk
> functionality:
>
> Vacation tracking & approval
> Knowledge base
> Report Generator
> Purchase Request Flow
>
> I'm sure there are more, but you can do anything you can think of.
> Heck,
> remedy does a lot of their support site web pages using remedy (it's
> slow though, although getting better).
>
> In addition, there are the standard Help Desk, Change Management,
> Asset Management, etc that all of us have worked with.
>
> Thanks,
>
> Gary Opela, Jr.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
> Sent: Friday, November 14, 2008 10:22 AM
> To: arslist@ARSLIST.ORG
> Subject: ARS for non Trouble Ticketing applications
>
> ** Hi List,
>
> Just curious to know..
>
> Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
> what else can we do with this workflow engine for? Does anyone have a
> custom built product/application built on ARS apart from Trouble
> Ticketing kinds that you would like to share?
>
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> __
> _
> _
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> -
> **
> This email and any files transmitted with it are confidential and
> intended solely for the individual or entity to whom they are
> addressed. If you have received this email in error destroy it
> immediately.
> *

Re: ARS for non Trouble Ticketing applications

[Meyer, Jennifer L]

Escalation ShovelSnow:HasitSnowed?
Qualification: 'Snow Depth' > "6 Inches"
Set Fields: 'Neighbor Kid' = "20 Bucks"
Runs every morning from November 15th to May 1st at 8:00.

Filter ShovelSnow:MoveYouCheapskate!
Qualification: 'Neighbor Kid' != $NULL$
Set Fields 'GetOutThere' = $TIMESTAMP$
Push Fields to form Shovel:ClearDrive

Jennifer


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of strauss
Sent: Friday, November 14, 2008 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

How did you configure the escalations?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
> Sent: Friday, November 14, 2008 11:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
>
> I wrote a Remedy application that made my husband shovel snow back in
> '03.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC
> 72 CS/SCBAH
> Sent: Friday, November 14, 2008 12:09 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
>
> I didn't do that one, I believe you or BM did :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
> Sent: Friday, November 14, 2008 10:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
>
> Darrell Reading Systems
> What about pest control, Junior?
>
>
> Darrell Reading Systems Engineer
> Phone 479.204.5739
> [EMAIL PROTECTED]
>
> Wal-Mart Stores, Inc.
> 805 Moberly Lane, MS-0560-68
> Bentonville, AR 72716
> Save Money. Live Better
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC
> 72
> CS/SCBAH
> Sent: Friday, November 14, 2008 10:51
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
>
> Sam, I've written applications that perform the following non-help desk
> functionality:
>
> Vacation tracking & approval
> Knowledge base
> Report Generator
> Purchase Request Flow
>
> I'm sure there are more, but you can do anything you can think of.
> Heck,
> remedy does a lot of their support site web pages using remedy (it's
> slow though, although getting better).
>
> In addition, there are the standard Help Desk, Change Management, Asset
> Management, etc that all of us have worked with.
>
> Thanks,
>
> Gary Opela, Jr.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
> Sent: Friday, November 14, 2008 10:22 AM
> To: arslist@ARSLIST.ORG
> Subject: ARS for non Trouble Ticketing applications
>
> ** Hi List,
>
> Just curious to know..
>
> Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
> what else can we do with this workflow engine for? Does anyone have a
> custom built product/application built on ARS apart from Trouble
> Ticketing kinds that you would like to share?
>
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> ___
> _
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> -
> **
> This email and any files transmitted with it are confidential and
> intended solely for the individual or entity to whom they are
> addressed. If you have received this email in error destroy it
> immediately.
> **
> Wal-Mart Confidential
> **
>
>
> ___
> _
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com 

Re: ARS for non Trouble Ticketing applications

[strauss]

How did you configure the escalations?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
> Sent: Friday, November 14, 2008 11:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
> 
> I wrote a Remedy application that made my husband shovel snow back in
> '03.
> 
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC
> 72 CS/SCBAH
> Sent: Friday, November 14, 2008 12:09 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
> 
> I didn't do that one, I believe you or BM did :)
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
> Sent: Friday, November 14, 2008 10:56 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
> 
> Darrell Reading Systems
> What about pest control, Junior?
> 
> 
> Darrell Reading Systems Engineer
> Phone 479.204.5739
> [EMAIL PROTECTED]
> 
> Wal-Mart Stores, Inc.
> 805 Moberly Lane, MS-0560-68
> Bentonville, AR 72716
> Save Money. Live Better
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC
> 72
> CS/SCBAH
> Sent: Friday, November 14, 2008 10:51
> To: arslist@ARSLIST.ORG
> Subject: Re: ARS for non Trouble Ticketing applications
> 
> Sam, I've written applications that perform the following non-help desk
> functionality:
> 
> Vacation tracking & approval
> Knowledge base
> Report Generator
> Purchase Request Flow
> 
> I'm sure there are more, but you can do anything you can think of.
> Heck,
> remedy does a lot of their support site web pages using remedy (it's
> slow though, although getting better).
> 
> In addition, there are the standard Help Desk, Change Management, Asset
> Management, etc that all of us have worked with.
> 
> Thanks,
> 
> Gary Opela, Jr.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
> Sent: Friday, November 14, 2008 10:22 AM
> To: arslist@ARSLIST.ORG
> Subject: ARS for non Trouble Ticketing applications
> 
> ** Hi List,
> 
> Just curious to know..
> 
> Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
> what else can we do with this workflow engine for? Does anyone have a
> custom built product/application built on ARS apart from Trouble
> Ticketing kinds that you would like to share?
> 
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
> 
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> 
> ___
> _
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> -
> **
> This email and any files transmitted with it are confidential and
> intended solely for the individual or entity to whom they are
> addressed. If you have received this email in error destroy it
> immediately.
> **
> Wal-Mart Confidential
> **
> 
> 
> ___
> _
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> ___
> 
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> ___
> 
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
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Re: ARS for non Trouble Ticketing applications

[Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552]

Now that's some good Friday Humor!! 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
Sent: Friday, November 14, 2008 12:18
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

I wrote a Remedy application that made my husband shovel snow back in
'03.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, November 14, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

I didn't do that one, I believe you or BM did :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Friday, November 14, 2008 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

Darrell Reading Systems
What about pest control, Junior?


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, November 14, 2008 10:51
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

Sam, I've written applications that perform the following non-help desk
functionality:

Vacation tracking & approval
Knowledge base
Report Generator
Purchase Request Flow

I'm sure there are more, but you can do anything you can think of. Heck,
remedy does a lot of their support site web pages using remedy (it's
slow though, although getting better).

In addition, there are the standard Help Desk, Change Management, Asset
Management, etc that all of us have worked with.

Thanks,

Gary Opela, Jr.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are addressed.
If you have received this email in error destroy it immediately.
**
Wal-Mart Confidential
**



___
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Re: ARS for non Trouble Ticketing applications

[Meyer, Jennifer L]

I wrote a Remedy application that made my husband shovel snow back in '03.



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Friday, November 14, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

I didn't do that one, I believe you or BM did :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Friday, November 14, 2008 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

Darrell Reading Systems
What about pest control, Junior?


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, November 14, 2008 10:51
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

Sam, I've written applications that perform the following non-help desk
functionality:

Vacation tracking & approval
Knowledge base
Report Generator
Purchase Request Flow

I'm sure there are more, but you can do anything you can think of. Heck,
remedy does a lot of their support site web pages using remedy (it's
slow though, although getting better).

In addition, there are the standard Help Desk, Change Management, Asset
Management, etc that all of us have worked with.

Thanks,

Gary Opela, Jr.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**



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Re: ARS for non Trouble Ticketing applications

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

I didn't do that one, I believe you or BM did :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Friday, November 14, 2008 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

Darrell Reading Systems 
What about pest control, Junior? 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, November 14, 2008 10:51
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

Sam, I've written applications that perform the following non-help desk
functionality:

Vacation tracking & approval
Knowledge base
Report Generator
Purchase Request Flow

I'm sure there are more, but you can do anything you can think of. Heck,
remedy does a lot of their support site web pages using remedy (it's
slow though, although getting better).

In addition, there are the standard Help Desk, Change Management, Asset
Management, etc that all of us have worked with.

Thanks,

Gary Opela, Jr.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**
 


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Re: ARS for non Trouble Ticketing applications

[Darrell Reading]

Darrell Reading Systems 
What about pest control, Junior? 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, November 14, 2008 10:51
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

Sam, I've written applications that perform the following non-help desk
functionality:

Vacation tracking & approval
Knowledge base
Report Generator
Purchase Request Flow

I'm sure there are more, but you can do anything you can think of. Heck,
remedy does a lot of their support site web pages using remedy (it's
slow though, although getting better).

In addition, there are the standard Help Desk, Change Management, Asset
Management, etc that all of us have worked with.

Thanks,

Gary Opela, Jr.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


___
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Re: ARS for non Trouble Ticketing applications

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

Sam, I've written applications that perform the following non-help desk
functionality:

Vacation tracking & approval
Knowledge base
Report Generator
Purchase Request Flow

I'm sure there are more, but you can do anything you can think of. Heck,
remedy does a lot of their support site web pages using remedy (it's
slow though, although getting better).

In addition, there are the standard Help Desk, Change Management, Asset
Management, etc that all of us have worked with.

Thanks,

Gary Opela, Jr.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications

** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: ARS for non Trouble Ticketing applications

[Meyer, Jennifer L]

 "Access on Steroids." I like that.

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, November 14, 2008 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS for non Trouble Ticketing applications

At another company we built an LMS (Learning Management System), vacation 
tracking with the ARS engine.  We used to think of ARS as just Access on 
Steroids.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 8:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications
** Hi List,

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what 
else can we do with this workflow engine for? Does anyone have a custom built 
product/application built on ARS apart from Trouble Ticketing kinds that you 
would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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Re: ARS for non Trouble Ticketing applications

[Mark]

Sam,
 
I posted a few of the responses we've had to that question in the past
 
http://ars.mainhelpdesk.com/other.htm
 
Mark

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications


** Hi List, 

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what
else can we do with this workflow engine for? Does anyone have a custom
built product/application built on ARS apart from Trouble Ticketing kinds
that you would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ARS for non Trouble Ticketing applications

[Pargeter, Christie :CO IS]

At another company we built an LMS (Learning Management System),
vacation tracking with the ARS engine.  We used to think of ARS as just
Access on Steroids.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla
Sent: Friday, November 14, 2008 8:22 AM
To: arslist@ARSLIST.ORG
Subject: ARS for non Trouble Ticketing applications


** Hi List, 

Just curious to know..

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"