Re: Application Pending Form
v7604 in ARSmarts doesn't show any cross referenced workflow, if that helps.
>
> From: patrick zandi
>To: arslist@ARSLIST.ORG
>Sent: Friday, August 10, 2012 4:21 PM
>Subject: Re: Application Pending Form
>
>
>**
Does anyone know where application pending gets its "other long" field data
from?
>I am looking around, just asking. if ya know
>
>
>On Wed, Nov 16, 2011 at 1:30 PM, Thad Esser wrote:
>
>**
>>Mike,
>>
>>We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that SRM
>>was trying to use the assignment engine on every request, even though
>>we don't use it. This was causing the Application Pending form to have a lot
>>of unprocessed records. I didn't find any application configuration settings
>>to control that, so I ended up just disabling the one filter that was
>>creating all the Application Pending entries -
>>SRM:REQ:Assignment_RunAssignmentEngine. Of course, that might be different
>>for 7.6.04.
>>
>>Also, Work Orders were trying to assign to individuals. There is an
>>application configuration setting for that ("Assignement Engine Integration"
>>setting under the work order "Rules" option). All the other
>>
>>You should be able look at the Command field on Application Pending to get an
>>idea of where the rest are coming from. (and yes, they should be clearing
>>themselves)
>>
>>Hope that helps,
>>Thad
>>
>>On Wed, Nov 16, 2011 at 9:11 AM, Michael Burton
>> wrote:
>>
>>**
>>>Hi Danny,
>>>
>>>In the form field on AP, they are from:
>>>
>>>SRM:Request
>>>TMS:Task
>>>CHG:Infrastructure Change
>>>
>>>Other entries appear, but they disappear very quickly.
>>>
>>>I think you've answered my question though - they should be getting cleared
>>>out by the sound of it.
>>>
>>>Thanks
>>>
>>>-
>>>Mike
>>>
>>>
>>>
>>>
>>>
>>> Date: Wed, 16 Nov 2011 17:06:55 +
>>>From: danny.kell...@strategicworkflow.com
>>>Subject: Re: Application Pending Form
>>>To: arslist@ARSLIST.ORG
>>>
>>>**
>>>Hi,
>>>
>>>Depending on what you see in there, depends on what process or plugin is not
>>>clearing them out. Are they all the same information?
>>>
>>>Kind regards
>>>Danny
>>>
>>>From:Action Request System discussion list(ARSList)
>>>[mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton
>>>Sent: 16 November 2011 16:56
>>>To: arslist@ARSLIST.ORG
>>>Subject: Application Pending Form
>>>
>>>**
>>>Hi,
>>>
>>>Quick question regarding the Application Pending form. We are currently
>>>having a few issues with SLM in that we can't currently rebuild any service
>>>targets without the whole system becoming unstable and/or crashing out.
>>>
>>>We have an open ticket with BMC and they may have found a problem in that
>>>our Application Pending form had over 300K entries and does not appear to
>>>clear/purge itself?
>>>
>>>Does anybody else have this issue and/or do you know of any other forms
>>>which should possibly purge themselves and would cause performance issues if
>>>they didn't? We are running 7.6.04 on Linux.
>>>
>>>Thanks
>>>
>>>-
>>>Mike
>>>
>>>
>>>
>>>
>>>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>--
>Patrick Zandi
>_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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Re: Application Pending Form
Does anyone know where application pending gets its "other long" field data
from?
I am looking around, just asking. if ya know
On Wed, Nov 16, 2011 at 1:30 PM, Thad Esser wrote:
> **
> Mike,
>
> We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that
> SRM was trying to use the assignment engine on every request, even though
> we don't use it. This was causing the Application Pending form to have a
> lot of unprocessed records. I didn't find any application configuration
> settings to control that, so I ended up just disabling the one filter that
> was creating all the Application Pending entries -
> SRM:REQ:Assignment_RunAssignmentEngine. Of course, that might be different
> for 7.6.04.
>
> Also, Work Orders were trying to assign to individuals. There is an
> application configuration setting for that ("Assignement Engine
> Integration" setting under the work order "Rules" option). All the other
>
> You should be able look at the Command field on Application Pending to get
> an idea of where the rest are coming from. (and yes, they should be
> clearing themselves)
>
> Hope that helps,
> Thad
>
> On Wed, Nov 16, 2011 at 9:11 AM, Michael Burton <
> michael_bur...@hotmail.co.uk> wrote:
>
>> **
>> Hi Danny,
>>
>> In the form field on AP, they are from:
>>
>> SRM:Request
>> TMS:Task
>> CHG:Infrastructure Change
>>
>> Other entries appear, but they disappear very quickly.
>>
>> I think you've answered my question though - they should be getting
>> cleared out by the sound of it.
>>
>> Thanks
>>
>> -
>> Mike
>>
>>
>> --
>> Date: Wed, 16 Nov 2011 17:06:55 +
>> From: danny.kell...@strategicworkflow.com
>> Subject: Re: Application Pending Form
>> To: arslist@ARSLIST.ORG
>>
>> **
>>
>> Hi,
>>
>>
>>
>> Depending on what you see in there, depends on what process or plugin is
>> not clearing them out. Are they all the same information?
>>
>>
>>
>> Kind regards
>>
>> Danny
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Michael Burton
>> *Sent:* 16 November 2011 16:56
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Application Pending Form
>>
>>
>>
>> **
>>
>> Hi,
>>
>> Quick question regarding the Application Pending form. We are currently
>> having a few issues with SLM in that we can't currently rebuild any service
>> targets without the whole system becoming unstable and/or crashing out.
>>
>> We have an open ticket with BMC and they may have found a problem in that
>> our Application Pending form had over 300K entries and does not appear to
>> clear/purge itself?
>>
>> Does anybody else have this issue and/or do you know of any other forms
>> which should possibly purge themselves and would cause performance issues
>> if they didn't? We are running 7.6.04 on Linux.
>>
>> Thanks
>>
>> -
>> Mike
>>
>>
>>
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Application Pending Form
Mike,
We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that
SRM was trying to use the assignment engine on every request, even though
we don't use it. This was causing the Application Pending form to have a
lot of unprocessed records. I didn't find any application configuration
settings to control that, so I ended up just disabling the one filter that
was creating all the Application Pending entries -
SRM:REQ:Assignment_RunAssignmentEngine. Of course, that might be different
for 7.6.04.
Also, Work Orders were trying to assign to individuals. There is an
application configuration setting for that ("Assignement Engine
Integration" setting under the work order "Rules" option). All the other
You should be able look at the Command field on Application Pending to get
an idea of where the rest are coming from. (and yes, they should be
clearing themselves)
Hope that helps,
Thad
On Wed, Nov 16, 2011 at 9:11 AM, Michael Burton <
michael_bur...@hotmail.co.uk> wrote:
> **
> Hi Danny,
>
> In the form field on AP, they are from:
>
> SRM:Request
> TMS:Task
> CHG:Infrastructure Change
>
> Other entries appear, but they disappear very quickly.
>
> I think you've answered my question though - they should be getting
> cleared out by the sound of it.
>
> Thanks
>
> -
> Mike
>
>
> ------
> Date: Wed, 16 Nov 2011 17:06:55 +
> From: danny.kell...@strategicworkflow.com
> Subject: Re: Application Pending Form
> To: arslist@ARSLIST.ORG
>
> **
>
> Hi,
>
>
>
> Depending on what you see in there, depends on what process or plugin is
> not clearing them out. Are they all the same information?
>
>
>
> Kind regards
>
> Danny
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Michael Burton
> *Sent:* 16 November 2011 16:56
> *To:* arslist@ARSLIST.ORG
> *Subject:* Application Pending Form
>
>
>
> **
>
> Hi,
>
> Quick question regarding the Application Pending form. We are currently
> having a few issues with SLM in that we can't currently rebuild any service
> targets without the whole system becoming unstable and/or crashing out.
>
> We have an open ticket with BMC and they may have found a problem in that
> our Application Pending form had over 300K entries and does not appear to
> clear/purge itself?
>
> Does anybody else have this issue and/or do you know of any other forms
> which should possibly purge themselves and would cause performance issues
> if they didn't? We are running 7.6.04 on Linux.
>
> Thanks
>
> -
> Mike
>
>
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
___
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Re: Application Pending Form
CAI:Events and NTE:SYS-NT Process Control are two that come to mind. CAI Events is mainly for SRM requests. NTE:SYS-NT Process Control is for notifications. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: Wednesday, November 16, 2011 11:56 AM To: arslist@ARSLIST.ORG Subject: Application Pending Form ** Hi, Quick question regarding the Application Pending form. We are currently having a few issues with SLM in that we can't currently rebuild any service targets without the whole system becoming unstable and/or crashing out. We have an open ticket with BMC and they may have found a problem in that our Application Pending form had over 300K entries and does not appear to clear/purge itself? Does anybody else have this issue and/or do you know of any other forms which should possibly purge themselves and would cause performance issues if they didn't? We are running 7.6.04 on Linux. Thanks - Mike _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Application Pending Form
Hi Danny, In the form field on AP, they are from: SRM:RequestTMS:TaskCHG:Infrastructure Change Other entries appear, but they disappear very quickly. I think you've answered my question though - they should be getting cleared out by the sound of it. Thanks -Mike Date: Wed, 16 Nov 2011 17:06:55 + From: danny.kell...@strategicworkflow.com Subject: Re: Application Pending Form To: arslist@ARSLIST.ORG ** Hi, Depending on what you see in there, depends on what process or plugin is not clearing them out. Are they all the same information? Kind regardsDanny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: 16 November 2011 16:56 To: arslist@ARSLIST.ORG Subject: Application Pending Form ** Hi, Quick question regarding the Application Pending form. We are currently having a few issues with SLM in that we can't currently rebuild any service targets without the whole system becoming unstable and/or crashing out. We have an open ticket with BMC and they may have found a problem in that our Application Pending form had over 300K entries and does not appear to clear/purge itself? Does anybody else have this issue and/or do you know of any other forms which should possibly purge themselves and would cause performance issues if they didn't? We are running 7.6.04 on Linux. Thanks - Mike _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Application Pending Form
Hi, Depending on what you see in there, depends on what process or plugin is not clearing them out. Are they all the same information? Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: 16 November 2011 16:56 To: arslist@ARSLIST.ORG Subject: Application Pending Form ** Hi, Quick question regarding the Application Pending form. We are currently having a few issues with SLM in that we can't currently rebuild any service targets without the whole system becoming unstable and/or crashing out. We have an open ticket with BMC and they may have found a problem in that our Application Pending form had over 300K entries and does not appear to clear/purge itself? Does anybody else have this issue and/or do you know of any other forms which should possibly purge themselves and would cause performance issues if they didn't? We are running 7.6.04 on Linux. Thanks - Mike _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
