Re: Blackberry Integration with Remedy

[Arner, Todd]

Column IT has a new product called Column Airwaves for mobile
connectivity.  I have not used it but it may be worth a look.  We have
used Aeroprise in the past but our experience was not positive.  Because
of all the pieces involved, I would highly recommend trialing any
product in your environment before committing to it.
 
Todd Arner
Great Lakes
 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Tuesday, August 31, 2010 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Blackberry Integration with Remedy


** 

ARS 7.5p3

Oracle 11g

Need some suggestions for an application that allows interaction with
Remedy via end-user Blackberry's / smart phones. We have seen a demo of
AlarmPoint but that may be (dare I say) too robust for what we want. If
anyone has hints or suggestions please let me know. 

Tommy Morris

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Blackberry Integration with Remedy

[John Atherly]

You might want to look at Kinetic Data  http://www.kineticdata.com/   I 
seen a video on the Iphone submitting a ticket in Kinetic which in turns 
creates an incident ticket.   This is one thing I'm going to test once we 
finsh setting up our Kinetics. 
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-789-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 




"Goza, Craig"  
Sent by: "Action Request System discussion list(ARSList)" 

08/31/2010 10:41 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Blackberry Integration with Remedy






My organization has decided to use iphones as their preferred
"smartphone". (please don't tease, they never asked my opinion)

Are any of these products compatible with the iphone?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy

You might also check out Zenprise. They offer management of BlackBerry
and other mobile devices from a support and security standpoint. 

--Original Message--
From: Tommy Morris
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Blackberry Integration with Remedy
Sent: Aug 31, 2010 10:28 AM

Thanks for the quick feedback, we will start a high level eval of these.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy

Both Aeroprise and MobileReach have excellent interfaces for
blackberries. 

Rick

-Original Message-
From: Tommy Morris 
Sender:   "Action Request System discussion list(

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Re: Blackberry Integration with Remedy

[Tony Worthington]

The only thing I've seen are web based apps and I wasn't too impressed. 
Someone could make a fortune developing a native iPhone Remedy app though. 
 Darn, I should have taken those C classes.

Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:   "Goza, Craig" 
To: arslist@ARSLIST.ORG
Date:   08/31/2010 09:41 AM
Subject:    Re: Blackberry Integration with Remedy
Sent by:"Action Request System discussion list(ARSList)" 




My organization has decided to use iphones as their preferred
"smartphone". (please don't tease, they never asked my opinion)

Are any of these products compatible with the iphone?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy

You might also check out Zenprise. They offer management of BlackBerry
and other mobile devices from a support and security standpoint. 

--Original Message--
From: Tommy Morris
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Blackberry Integration with Remedy
Sent: Aug 31, 2010 10:28 AM

Thanks for the quick feedback, we will start a high level eval of these.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy

Both Aeroprise and MobileReach have excellent interfaces for
blackberries. 

Rick

-Original Message-
From: Tommy Morris 
Sender:   "Action Request System discussion list(

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Rick

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without any further consent.

Re: Blackberry Integration with Remedy

[Goza, Craig]

My organization has decided to use iphones as their preferred
"smartphone". (please don't tease, they never asked my opinion)

Are any of these products compatible with the iphone?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy

You might also check out Zenprise. They offer management of BlackBerry
and other mobile devices from a support and security standpoint. 

--Original Message--
From: Tommy Morris
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Blackberry Integration with Remedy
Sent: Aug 31, 2010 10:28 AM

Thanks for the quick feedback, we will start a high level eval of these.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy

Both Aeroprise and MobileReach have excellent interfaces for
blackberries. 

Rick

-Original Message-
From: Tommy Morris 
Sender:   "Action Request System discussion list(

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Rick

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Re: Blackberry Integration with Remedy

[Rick Cook]

You might also check out Zenprise. They offer management of BlackBerry and 
other mobile devices from a support and security standpoint. 

--Original Message--
From: Tommy Morris
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Blackberry Integration with Remedy
Sent: Aug 31, 2010 10:28 AM

Thanks for the quick feedback, we will start a high level eval of these.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy

Both Aeroprise and MobileReach have excellent interfaces for
blackberries. 

Rick

-Original Message-
From: Tommy Morris 
Sender:   "Action Request System discussion list(

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Rick

Re: Blackberry Integration with Remedy

[Tommy Morris]

Thanks for the quick feedback, we will start a high level eval of these.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Integration with Remedy

Both Aeroprise and MobileReach have excellent interfaces for
blackberries. 

Rick

-Original Message-
From: Tommy Morris 
Sender:   "Action Request System discussion list(

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Re: Blackberry Integration with Remedy

[Rick Cook]

Both Aeroprise and MobileReach have excellent interfaces for blackberries. 

Rick

-Original Message-
From: Tommy Morris 
Sender:   "Action Request System discussion list(
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Re: Blackberry

[Mayfield, Andy L.]

Has anyone been using Mid-Tier 7.5 on Blackberry?  If so, have the results been 
satisfactory?  I was unable to get 7.1 to work, but may be upgrading to 7.5 
sometime this year.

Thanks,

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne
Sent: Monday, September 14, 2009 7:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

Same error message I get.

Joanne Mansur
Client Systems Analyst
Northeastern University
(617) 373-3295 (office)
(617) 373-5985 (fax)
j.man...@neu.edu


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Friday, September 11, 2009 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Blackberry

I just tried it and I get 2 error message:

Pop up blockers are running and must be disabled

You appear to be running a browser that is not supported

This is using Mid Tier 7.1 on a Blackberry curve through BES. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Friday, September 11, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I would be interested in knowing if anyone out there has tried this on
the 7.1 Mid-Tier. 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible on
the same BB browser.

-Subash


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Re: Blackberry

[Mansur, Joanne]

Same error message I get.

Joanne Mansur
Client Systems Analyst
Northeastern University
(617) 373-3295 (office)
(617) 373-5985 (fax)
j.man...@neu.edu


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Friday, September 11, 2009 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Blackberry

I just tried it and I get 2 error message:

Pop up blockers are running and must be disabled

You appear to be running a browser that is not supported

This is using Mid Tier 7.1 on a Blackberry curve through BES. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Friday, September 11, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I would be interested in knowing if anyone out there has tried this on
the 7.1 Mid-Tier. 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible on
the same BB browser.

-Subash


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Re: Blackberry

[Mayfield, Andy L.]

I was finally able to get it to attempt to login, but I received similar 
messages. To get as far as I did, I had to change the browser setting to allow 
java script and I changed my default browser emulation to Internet Explorer. If 
this actually works correctly on 7.5 mid-tier, that would be awesome. 

Maybe someone with a pure 7.5 install (and nothing else to do) can let us know 
if they have any luck.


Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Friday, September 11, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I just tried with our 7.5 MidTier against a 7.1 server using the default BB 
browser.  I got the same 2 error messages.  I was able to login and the Home 
Page came up.  Looks ugly a sin but got further than I ever did before.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Friday, September 11, 2009 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I just tried it and I get 2 error message:

Pop up blockers are running and must be disabled

You appear to be running a browser that is not supported

This is using Mid Tier 7.1 on a Blackberry curve through BES. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Friday, September 11, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I would be interested in knowing if anyone out there has tried this on
the 7.1 Mid-Tier. 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible on
the same BB browser.

-Subash


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Re: Blackberry

[Jason Miller]

We just tried on a Storm 9530 and a Curve 9800 against ARS 7.5 / MT 7.5.  We
can get past the pop up blocker if we use a direct link with ARS credentials
in the URL.  All of the forms that we tried would load just a blank white
screen.  This is closer then in the past where we would get a page is too
large error.

A bit off topic, we tried on a iPhone 3g and the page loaded.  The
functionality was pretty limited.  Multilevel menus would not expand past
the first level, active links would not fire on return.  Maybe a view that
is designed for the phone is feasible?

Jason

On Fri, Sep 11, 2009 at 12:37 PM, Shellman, David <
dave.shell...@tycoelectronics.com> wrote:

> I just tried with our 7.5 MidTier against a 7.1 server using the default BB
> browser.  I got the same 2 error messages.  I was able to login and the Home
> Page came up.  Looks ugly a sin but got further than I ever did before.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Sokol, Brian
> Sent: Friday, September 11, 2009 3:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Blackberry
>
> I just tried it and I get 2 error message:
>
> Pop up blockers are running and must be disabled
>
> You appear to be running a browser that is not supported
>
> This is using Mid Tier 7.1 on a Blackberry curve through BES.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
> Sent: Friday, September 11, 2009 12:58 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Blackberry
>
> I would be interested in knowing if anyone out there has tried this on
> the 7.1 Mid-Tier.
>
> Andy L. Mayfield
> Protection & Control Technician Sr.
> Alabama Power Company
> Office: 205-226-1805
> Cell: 205-288-9140
> SoLinc: 10*19140
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
> Sent: Friday, September 11, 2009 11:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Blackberry
>
> I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
> (OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible on
> the same BB browser.
>
> -Subash
>
> 
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Re: Blackberry

[Shellman, David]

I just tried with our 7.5 MidTier against a 7.1 server using the default BB 
browser.  I got the same 2 error messages.  I was able to login and the Home 
Page came up.  Looks ugly a sin but got further than I ever did before.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Friday, September 11, 2009 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I just tried it and I get 2 error message:

Pop up blockers are running and must be disabled

You appear to be running a browser that is not supported

This is using Mid Tier 7.1 on a Blackberry curve through BES. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Friday, September 11, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I would be interested in knowing if anyone out there has tried this on
the 7.1 Mid-Tier. 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible on
the same BB browser.

-Subash


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Re: Blackberry

[Mayfield, Andy L.]

I'm testing a BB Curve 8350i against a 7.1 mid-tier and so far I have been 
unable to get it let me login. 

I get the main login screen then I get a warning about a java pop-up, when it 
tell it to allow it, the browser closes.

Is this similar to what you experienced on 7.0 mid-tier?

Anyone have any ideas?

Hopefully I can talk our folks into upgrading to 7.5 before too long. 

Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible
on the same BB browser.

-Subash

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Re: Blackberry

[Sokol, Brian]

I just tried it and I get 2 error message:

Pop up blockers are running and must be disabled

You appear to be running a browser that is not supported

This is using Mid Tier 7.1 on a Blackberry curve through BES. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Friday, September 11, 2009 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I would be interested in knowing if anyone out there has tried this on
the 7.1 Mid-Tier. 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible on
the same BB browser.

-Subash


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Re: Blackberry

[Begosh, Kevin]

When you say it works just fine do you mean that you can see tickets, modify 
them etc

We are looking at a Aeroprise implementation but we are also in the process of 
starting to upgrade to 7.5

Kevin Begosh, RSP


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible
on the same BB browser.

-Subash

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Re: Blackberry

[Mayfield, Andy L.]

I would be interested in knowing if anyone out there has tried this on the 7.1 
Mid-Tier. 

Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible
on the same BB browser.

-Subash

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Re: Blackberry

[Mayfield, Andy L.]

Thanks for the info. I am currently on 7.1, but that could be a good reason to 
upgrade.

Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Subash Biswas
Sent: Friday, September 11, 2009 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible
on the same BB browser.

-Subash

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Re: Blackberry

[Subash Biswas]

I found out that the Midtier 7.5.0 works just fine on my BB 8310 Curve
(OS4.5). Not sure about MT7.1.0 but I know MT 7.0.1 is not accessible
on the same BB browser.

-Subash

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Re: Blackberry Solutions

[Sokol, Brian]

Thanks Gidd. Do you know how they compare to Aeroprise? Do you know
their pricing?
 
Thanks,
Brian



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Monday, July 14, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry Solutions


** 
Brian,
 
Suggest you take a look at Vaultus:http://www.vaultus.com
 
Their solution is very flexible and maybe customized for your
requirements.
These are the folks that did the latest E*Trade solution (as seen on TV)
on a Blackberry.
 
HTH
 
 
Regards...Gidd



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Monday, July 14, 2008 6:54 AM
To: arslist@ARSLIST.ORG
Subject: Blackberry Solutions


** 

I know there are several solutions for using Remedy on a Blackberry
(Aeroprise, Vaultus, Mobile Reach). We are looking to use custom
applications on our Blackberry. Has anyone looked at several of these
products? Can you tell me which you prefer? Also can you tell me a rough
ballpark of their pricing?

Thanks 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com <http://www.Scholastic.com>  

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Re: Blackberry Solutions

[Gidd]

Brian,
 
Suggest you take a look at Vaultus:http://www.vaultus.com
 
Their solution is very flexible and maybe customized for your requirements.
These are the folks that did the latest E*Trade solution (as seen on TV) on
a Blackberry.
 
HTH
 
 
Regards...Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Monday, July 14, 2008 6:54 AM
To: arslist@ARSLIST.ORG
Subject: Blackberry Solutions


** 

I know there are several solutions for using Remedy on a Blackberry
(Aeroprise, Vaultus, Mobile Reach). We are looking to use custom
applications on our Blackberry. Has anyone looked at several of these
products? Can you tell me which you prefer? Also can you tell me a rough
ballpark of their pricing?

Thanks 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
  http://www.Scholastic.com 

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Re: Blackberry Solutions

[Reiser, John J]

Brian,
I've used Aeroprise with a handheld PDA a w/barcode scanner but it
should be a similar situation with your Blackberry.
It is very flexible and is not restricted to "Helpdesk" or other canned
Remedy ARS forms.
I made a custom form to "check-in" bar tagged equipment. Upon docking
and running the Aerosync we would load the incoming information from the
shipping tag to the custom form.
There is a lot more functionality available with quick responses and
user priority settings.
 
Support is good and it's simple to setup. 
 
Not sure of the pricing.
 
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Monday, July 14, 2008 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Blackberry Solutions


** 

I know there are several solutions for using Remedy on a Blackberry
(Aeroprise, Vaultus, Mobile Reach). We are looking to use custom
applications on our Blackberry. Has anyone looked at several of these
products? Can you tell me which you prefer? Also can you tell me a rough
ballpark of their pricing?

Thanks 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

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html___ 

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