Re: Bug in 8.1 Patch 003 Installer
Oh. Did this just come out? Interesting that bugs are coming out so fast.. The last batch was much more sneaking. What environment. Winter *nix ? Sent from my iPhone > On Jul 18, 2014, at 2:30 AM, John Peters wrote: > > ** > Hi > > I am trying to apply the above patch but the installer errors with :- > > " > Another instance of BMC Remedy Action Request System has been detected on > sjc-w28vm-ar01 in path: C:\Program Files\BMC Software\ARSystem. Changing > the install location is not allowed. Click Previous and specify the same > location. > There is no server called sjc-w28vm-ar01 what is going on? > > Every where I turn I seem to hit brick walls :( > > Thanks > > > > JP > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Bug in 8.1 Patch 003 Installer
Windows Server 2008r2 Im just trying to patch the mid tier to the latest release. Thanks JP On Fri, Jul 18, 2014 at 11:59 AM, Zandi wrote: > ** > Oh. Did this just come out? > Interesting that bugs are coming out so fast.. The last batch was much > more sneaking. > > What environment. Winter *nix ? > > Sent from my iPhone > > On Jul 18, 2014, at 2:30 AM, John Peters wrote: > > ** > Hi > > I am trying to apply the above patch but the installer errors with :- > > " > >- Another instance of BMC Remedy Action Request System has been >detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC >Software\ARSystem. Changing the install location is not allowed. Click >Previous and specify the same location. > > There is no server called sjc-w28vm-ar01 what is going on? > > Every where I turn I seem to hit brick walls :( > > Thanks > > > JP > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Bug in 8.1 Patch 003 Installer
Hi The installer seems to be complaining that it cant find the armonitor file.. well it wouldnt on a mid tier server would it... Regards JP On Fri, Jul 18, 2014 at 11:59 AM, Zandi wrote: > ** > Oh. Did this just come out? > Interesting that bugs are coming out so fast.. The last batch was much > more sneaking. > > What environment. Winter *nix ? > > Sent from my iPhone > > On Jul 18, 2014, at 2:30 AM, John Peters wrote: > > ** > Hi > > I am trying to apply the above patch but the installer errors with :- > > " > >- Another instance of BMC Remedy Action Request System has been >detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC >Software\ARSystem. Changing the install location is not allowed. Click >Previous and specify the same location. > > There is no server called sjc-w28vm-ar01 what is going on? > > Every where I turn I seem to hit brick walls :( > > Thanks > > > JP > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Bug in 8.1 Patch 003 Installer
Is this one of those times where you tweak the application properties Form to trick the installer? Rick On Jul 18, 2014 4:31 AM, "John Peters" wrote: > ** > Hi > > The installer seems to be complaining that it cant find the armonitor > file.. well it wouldnt on a mid tier server would it... > > Regards > > JP > > > On Fri, Jul 18, 2014 at 11:59 AM, Zandi wrote: > >> ** >> Oh. Did this just come out? >> Interesting that bugs are coming out so fast.. The last batch was much >> more sneaking. >> >> What environment. Winter *nix ? >> >> Sent from my iPhone >> >> On Jul 18, 2014, at 2:30 AM, John Peters wrote: >> >> ** >> Hi >> >> I am trying to apply the above patch but the installer errors with :- >> >> " >> >>- Another instance of BMC Remedy Action Request System has been >>detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC >>Software\ARSystem. Changing the install location is not allowed. Click >>Previous and specify the same location. >> >> There is no server called sjc-w28vm-ar01 what is going on? >> >> Every where I turn I seem to hit brick walls :( >> >> Thanks >> >> >> JP >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Bug in 8.1 Patch 003 Installer
Hi Rick That sounds interesting do you have any details? The installer seems to assume you are on an arserver not a mid tier ... Cheers JP On Fri, Jul 18, 2014 at 12:39 PM, Rick Cook wrote: > ** > > Is this one of those times where you tweak the application properties Form > to trick the installer? > > Rick > On Jul 18, 2014 4:31 AM, "John Peters" wrote: > >> ** >> Hi >> >> The installer seems to be complaining that it cant find the armonitor >> file.. well it wouldnt on a mid tier server would it... >> >> Regards >> >> JP >> >> >> On Fri, Jul 18, 2014 at 11:59 AM, Zandi wrote: >> >>> ** >>> Oh. Did this just come out? >>> Interesting that bugs are coming out so fast.. The last batch was much >>> more sneaking. >>> >>> What environment. Winter *nix ? >>> >>> Sent from my iPhone >>> >>> On Jul 18, 2014, at 2:30 AM, John Peters wrote: >>> >>> ** >>> Hi >>> >>> I am trying to apply the above patch but the installer errors with :- >>> >>> " >>> >>>- Another instance of BMC Remedy Action Request System has been >>>detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC >>>Software\ARSystem. Changing the install location is not allowed. Click >>>Previous and specify the same location. >>> >>> There is no server called sjc-w28vm-ar01 what is going on? >>> >>> Every where I turn I seem to hit brick walls :( >>> >>> Thanks >>> >>> >>> JP >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Bug in 8.1 Patch 003 Installer
The SHARE:Application_Properties form is where the versions and other information about each installed product resides on an ITSM system. During an upgrade, the installer looks at the entries in this file to determine the current installed version of whatever it's upgrading. Unfortunately, sometimes, the installer scripts have errors in them that erroneously report that you already have the version the installer is trying to install. The workaround for that is to tweak the entry/entries in the form (after backing up the originals, of course) to say that you have a version that satisfies the installer. That being explained, I'm not sure that it solves this problem. What if you copied the AR Server's armonitor.cfg file to the mid-tier server? Rick On Fri, Jul 18, 2014 at 7:16 AM, John Peters wrote: > ** > Hi Rick > > That sounds interesting do you have any details? > > The installer seems to assume you are on an arserver not a mid tier ... > > Cheers > > JP > > > On Fri, Jul 18, 2014 at 12:39 PM, Rick Cook wrote: > >> ** >> >> Is this one of those times where you tweak the application properties >> Form to trick the installer? >> >> Rick >> On Jul 18, 2014 4:31 AM, "John Peters" wrote: >> >>> ** >>> Hi >>> >>> The installer seems to be complaining that it cant find the armonitor >>> file.. well it wouldnt on a mid tier server would it... >>> >>> Regards >>> >>> JP >>> >>> >>> On Fri, Jul 18, 2014 at 11:59 AM, Zandi wrote: >>> ** Oh. Did this just come out? Interesting that bugs are coming out so fast.. The last batch was much more sneaking. What environment. Winter *nix ? Sent from my iPhone On Jul 18, 2014, at 2:30 AM, John Peters wrote: ** Hi I am trying to apply the above patch but the installer errors with :- " - Another instance of BMC Remedy Action Request System has been detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC Software\ARSystem. Changing the install location is not allowed. Click Previous and specify the same location. There is no server called sjc-w28vm-ar01 what is going on? Every where I turn I seem to hit brick walls :( Thanks JP _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Bug in 8.1 Patch 003 Installer
Thanks Rick Ill give that a whirl... JP On Fri, Jul 18, 2014 at 3:46 PM, Rick Cook wrote: > ** > The SHARE:Application_Properties form is where the versions and other > information about each installed product resides on an ITSM system. During > an upgrade, the installer looks at the entries in this file to determine > the current installed version of whatever it's upgrading. Unfortunately, > sometimes, the installer scripts have errors in them that erroneously > report that you already have the version the installer is trying to > install. The workaround for that is to tweak the entry/entries in the form > (after backing up the originals, of course) to say that you have a version > that satisfies the installer. > > That being explained, I'm not sure that it solves this problem. > > What if you copied the AR Server's armonitor.cfg file to the mid-tier > server? > > Rick > > > On Fri, Jul 18, 2014 at 7:16 AM, John Peters wrote: > >> ** >> Hi Rick >> >> That sounds interesting do you have any details? >> >> The installer seems to assume you are on an arserver not a mid tier ... >> >> Cheers >> >> JP >> >> >> On Fri, Jul 18, 2014 at 12:39 PM, Rick Cook wrote: >> >>> ** >>> >>> Is this one of those times where you tweak the application properties >>> Form to trick the installer? >>> >>> Rick >>> On Jul 18, 2014 4:31 AM, "John Peters" wrote: >>> ** Hi The installer seems to be complaining that it cant find the armonitor file.. well it wouldnt on a mid tier server would it... Regards JP On Fri, Jul 18, 2014 at 11:59 AM, Zandi wrote: > ** > Oh. Did this just come out? > Interesting that bugs are coming out so fast.. The last batch was much > more sneaking. > > What environment. Winter *nix ? > > Sent from my iPhone > > On Jul 18, 2014, at 2:30 AM, John Peters wrote: > > ** > Hi > > I am trying to apply the above patch but the installer errors with :- > > " > >- Another instance of BMC Remedy Action Request System has been >detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC >Software\ARSystem. Changing the install location is not allowed. Click >Previous and specify the same location. > > There is no server called sjc-w28vm-ar01 what is going on? > > Every where I turn I seem to hit brick walls :( > > Thanks > > > JP > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Bug in 8.1 Patch 003 Installer
Everyone, I just wanted to follow up on this topic. There is no issue with the 8.1 patch 3 installer (well, there actually is because it is too harsh with the error condition when it should continue rather than fail and that is going to be worked in the next upgrade to make it more flexible around errors) BUT the key is that the problem is not related to the 8.1 patch 3 installer. There is an issue with the 8.1 SSI install. If you have installed the 8.1 Single Stack Installer image, there is a reference to an internal BMC machine in a file on that installation. The system runs just fine with this name in place as it is not used by the running system. However, when you try and upgrade, the name is picked up by the upgrade program during some if its work and the installer will fail. There is a KB article being prepared on this subject to tell you where the file that was laid down is that has the bad name and you can just remove that file and resolve the problem. I just wanted to share that the 8.1 patch 3 installer is just fine and does not have an issue and to offer information to anyone who has installed using the 8.1 SSI installer that there is an issue that they may want to address to prevent any issue with future upgrades. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: Thursday, July 17, 2014 11:30 PM To: arslist@ARSLIST.ORG Subject: Bug in 8.1 Patch 003 Installer ** Hi I am trying to apply the above patch but the installer errors with :- " · Another instance of BMC Remedy Action Request System has been detected on sjc-w28vm-ar01 in path: C:\Program Files\BMC Software\ARSystem. Changing the install location is not allowed. Click Previous and specify the same location. There is no server called sjc-w28vm-ar01 what is going on? Every where I turn I seem to hit brick walls :( Thanks JP _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
