Re: Bug with v7.0.1 and Crystal
I didn't know about the bullentin. When I was talking with the analyst at Remedy, I asked if something was posted on their web site and we couldn't find anything. Thanks for your comments. Erica From: Action Request System discussion list(ARSList) on behalf of Lucero, Michelle - IST contractor Sent: Thu 2/22/07 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Bug with v7.0.1 and Crystal This is a multi-part message in MIME format. --_=_NextPart_001_01C756B3.824B0893 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi, Erica: =20 I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? =20 BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is "don't uninstall the BMC Remedy User 7.x, Instead install new versions... =20 http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal **=20 We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. =20 thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" --_=_NextPart_001_01C756B3.824B0893 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** Hi, Erica: I don't have an answer other than rebuilding = the user's=20 box. However, did you know that a Technical Bulletin was sent = regarding=20 this very thing from BMC on February 12, 2007? BMC Remedy AR System Server=20 7.0.01 Per SW00257321, = uninstalling=20 BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft = Visual=20 Studio to stop working. This technical bulletin describes a = temporary=20 workaround for that=20 issue. Unfortunately, the workaround for the issue = is "don't=20 uninstall the BMC Remedy User 7.x, Instead install new=20 versions... http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf";>http= ://www.bmc.com/supportu/documents/82/87/68287/68287.pdf<= /SPAN> From: Action Request System = discussion=20 list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, = Erica M.=20 (MSFC-NNM04AA02C)[SAIC]Sent: Thursday, February 22, 2007 = 12:47=20 PMTo: arslist@ARSLIST.ORGSubject: Bug with v7.0.1 = and=20 Crystal **=20 We opened ticket with = Remedy because=20 a couple of users (3 at this point) are no longer able to user Office = 2003 and=20 are getting this error: Microsoft [program] has not been = installed for the=20 current user. Please run set up to install the = application. In addition, we find that if a = different user login=20 to the affected machine, that user is able to access the Office=20 applications. Two of users uninstalled v7.0.1 client = and this=20 this started to occur some time after that. The 3rd user is not sure = what=20 version he uninstalled (v5.1.2 or v6.3) but he now has the problem and = says that=20 he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix = for Office=20 2003? We have found and Remedy has said that the only resolution is to = rebuild=20 the user's box. thanks Erica__20060125___This posting = was=20 submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ --_=_NextPart_001_01C756B3.824B0893-- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Bug with v7.0.1 and Crystal
Dear Erica, We had faced a similar situation, and I remember we had created a dump of the office 2003 installation files on the network. When the users received this error we pointed them to this installation directory wherein the necessary files got copied and they were able to use office again. Hope this helps. Regards, Roney Samuel Varghese On 2/23/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: ** Hi, Erica: I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is "don't uninstall the BMC Remedy User 7.x, Instead install new versions... http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] *Sent:* Thursday, February 22, 2007 12:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled ( v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Bug with v7.0.1 and Crystal
Hi, Erica: I don't have an answer other than rebuilding the user's box. However, did you know that a Technical Bulletin was sent regarding this very thing from BMC on February 12, 2007? BMC Remedy AR System Server 7.0.01 Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Unfortunately, the workaround for the issue is "don't uninstall the BMC Remedy User 7.x, Instead install new versions... http://www.bmc.com/supportu/documents/82/87/68287/68287.pdf From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Bug with v7.0.1 and Crystal
On 2/22/07, patrick zandi <[EMAIL PROTECTED]> wrote: I saw a bug report on this already.. somewhere.. The issue is "DO NOT UNINSTALL CR" when you uninstall your usertool. Trying to find It hosed Office.. But I did not see the Rebuild info.. On 2/22/07, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] < [EMAIL PROTECTED]> wrote: > > ** We opened ticket with Remedy because a couple of users (3 at this > point) are no longer able to user Office 2003 and are getting this error: > Microsoft [program] has not been installed for the current user. Please > run set up to install the application. > In addition, we find that if a different user login to the affected > machine, that user is able to access the Office applications. > Two of users uninstalled v7.0.1 client and this this started to occur > some time after that. The 3rd user is not sure what version he uninstalled ( > v5.1.2 or v6.3) but he now has the problem and says that he never > attempted to uninstall v7.0.1 > Has anyone else seen this and has a fix for Office 2003? We have found > and Remedy has said that the only resolution is to rebuild the user's box. > > thanks > Erica > __20060125___This posting was submitted with HTML in > it___ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" 68287.pdf Description: Adobe PDF document
Re: Bug with v7.0.1 and Crystal
This is a known bug - uninstalling AR User 7.0 breaks some things in Office 2003. BMC is working on the bug, though I know of no resolution time. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 10:47 AM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Bug with v7.0.1 and Crystal
I saw a bug report on this already.. somewhere.. The issue is "DO NOT UNINSTALL CR" when you uninstall your usertool. Trying to find It hosed Office.. But I did not see the Rebuild info.. On 2/22/07, Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] < [EMAIL PROTECTED]> wrote: ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled ( v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Bug with v7.0.1 and Crystal
Erica, unfortunately there is a known bug with v7 user tool, if you uninstall it, then it breaks MS Office. Right now, it is best not to uninstall it. I believe they are working on a new patch for this so you can uninstall it. Search the list for messages from David Easter for full details. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to user Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Bug with v7.0.1 and Crystal
Have you tried doing an Add/Remove Programs for Office 2003 for that user and selecting Change then the "Reinstall or Repair" option? If that doesn't work (and since other users on the same box work) you could kill that user's profile and create them a new one on that box. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harbin, Erica M. (MSFC-NNM04AA02C)[SAIC] Sent: Thursday, February 22, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Bug with v7.0.1 and Crystal ** We opened ticket with Remedy because a couple of users (3 at this point) are no longer able to use Office 2003 and are getting this error: Microsoft [program] has not been installed for the current user. Please run set up to install the application. In addition, we find that if a different user login to the affected machine, that user is able to access the Office applications. Two of users uninstalled v7.0.1 client and this this started to occur some time after that. The 3rd user is not sure what version he uninstalled (v5.1.2 or v6.3) but he now has the problem and says that he never attempted to uninstall v7.0.1 Has anyone else seen this and has a fix for Office 2003? We have found and Remedy has said that the only resolution is to rebuild the user's box. thanks Erica ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
