We are considering the person-role relationship because the job a person does
is a CI. For example, a person call in for support for a site that has a
certian level of support. WE want to know and manage that. What happens when
the person leaves. How much reconfiguration is required? If you create a
person CI and relate it to a service level and role and then transfer the
"person" occuping the role's information to the Person CI it should make things
eisier to shuffel people in and out of organization while not impacting the
business model in the CMDB
John Rosquist
WindwardCG
- Original Message
From: Roney Samuel Varghese <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, July 9, 2007 9:16:59 PM
Subject: Re: CMDB's BMC_Person class: usage?
** Hey Bob,
I beleive the BMC_Person class stores information about the people who manage
and depend on the other CIs in your environment. The First question you need to
ask yourself depending on your environment is Can People be Configuration Items
in your environment? According to me the answer is an overwhelming "yes."
People can and should be CIs because they represent an organization's human
assets. Therefore, the CMDB should include data about the relationship of an
event to the business customers who rely on a service, as well as the
relationship of an event to the personnel required to resolve it in the
incident management process. This relationship information relies upon data
about People CIs.
Because a person's functions can change often, all of this information can get
complicated. If someone gains additional technical certifications, that person
can now assist on different types of events. Maintaining People CIs in your
CMDB can help keep all the information straight.
You might argue that most of these attributes and relationships are already
maintained in ITSM 7 using the People form however I believe that CMDB is the
right way to maintain these relationships which of course would be a painful
process for every company to go through and because of which I guess BMC has
given us an option of venting our thoughts of implementing the right CMDB with
ITSM 7. Hope this helps.
--
Regards,
Roney Samuel Varghese
Mobile : +1 732 618 8582
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