Been there ... done that! When I called BMC they were very helpful in
resolving the problem. The "fix" is to obtain a known-good .xml of the
BMC_BaseElement class definition and, using the cmdbdriver utility, import the
class to repair the damage.
Do you have another instance running where you can export the BaseElement class
from? If so, using cmdbdriver export the def as an xml file. Try just
exporting and importing the BMC_BaseElement Class, and overwriting on the
import.
Contact me directly if you need assistance.
.:Mike:.
mike.tomasiew...@conagrafoods.com<mailto:mike.tomasiew...@conagrafoods.com>
(402) 240-3462
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Tuesday, November 24, 2009 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Class Delete
** What is this... "CMDB Nightmares" -- a new reality show on FOX? 8-)
I've done something similar -- mine was related to version mismatch though and
classes stuck in pending. BMC had me check some of the backend data, and use
cmdbdriver to clean stuff up. I don't have the specifics though. I'll let
someone more technically astute in the inner workings of the CMDB to advise.
Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From:
Frank Caruso
To:
arslist@ARSLIST.ORG
Date:
11/24/2009 03:34 PM
Subject:
CMDB Class Delete
Sent by:
"Action Request System discussion list(ARSList)"
ITSM 7.03
CMDB 2.1
SQL Server 2005
I accidentally deleted the Base Element class definition from the
Class Manager Console, not the actual form from the Admin tool.
I was adding a field to BaseElement and there were two entries on the
Class Manager Console, one Active and one Change Pending. The change I
was trying to make failed and in my tired state I highlighted the line
that was Active and deleted it! Fortunately the one that says Change
Pending is still there and from what I can tell looks just like the
one that was Active.
Everything appears to be OK but am now wondering if I can change the
status of the current Change Pending class definition record to Active
or have I caused more damage than I'm seeing?
Thank you
Frank
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