[RESOLVED] RE: Email Engine: outgoing emails in html

2007-06-05 Thread Ray M
Axton, Nick, Joanne: I only had general access permission for the
txt_Message Body field. It works after I added the Public permissions.

Thanks for all the help.
Ray.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, June 05, 2007 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

That should be right.  What are the field properties for the field
(optional/required/display only and permissions).

A couple of things to note (may be helpful):
- changes to email templates are not picked up immediately.  It's best
to kill the email engine after modifying a template.
- fields included in an email message must have public read permissions
- display only fields must have a value at the time the filter fires
to send the notification

Axton Grams

On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote:
> Thanks. I included the fields. I have a field called txt_Message Body in
my
> form which I want to include in the text of the message. So for filter,
> under "If Action" tab, I have the Notify action. I have specified
> $txt_Message Body$ for the Text, "Selected" is selected for Include
Fields.
> I have selected txt_Message Body. Is that correct? I am still not getting
> the content. The following is the template I have for the content. I have
> Header and Content filled appropriately in the Templates sub tab. Header
> comes through in the mail, but no content.
>
> 
> 
> 
>
> 
> 
> 
> #$$txt_Message Body$$#
> 
> 
>
> 
>
> 
> ===
>
> Should both the header and content templates have the html, body start and
> end tags? Or should have the html and body start tags in the header
template
> and the end tags in content template?
>
> Thanks
> Ray
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of ARSList
> Sent: Tuesday, June 05, 2007 1:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine: outgoing emails in html
>
> I have been using something like below.
> Drop this into a test.html file and view it through you web browser.
>
> On the filters select the $Case Type$  $Priority$  and $Summary$
>
> Add this (or a template your create) to your templates.  Put that
> template name in your templates.
>
> Enjoy.
> Nick H
> Havin' Fun in Sacramento.
>
> 
> 
> Helpdesk Notify Assignee Content
> 
> 
>
>  href="https://itservicedesk.dhs.ca.gov/arsys/forms/dhseisrmd01/Remedy+Su
> pport/Support">Remedy Support
> 
> 
> #$$Case Type$$# Information
> 
> 
>   
> 
> Priority:  
> #$$Priority$$#
>   
> 
>
> 
> 
> Summary:
> #$$Summary$$# 
>   
> 
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Tuesday, June 05, 2007 9:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine: outgoing emails in html
>
> In your filter, you have to select the fields you want to use for
> variable substitution as the included fields.  In the template, you
> have to use the format of #$$fieldname$$# as the variable name.
>
> Axton Grams
>
> On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote:
> > Axton: I was able to get the email to go out with header (with images)
> and
> > content as plain text (variable from the form). I want to put this
> plain
> > text in the body of the message in a table with gray background color.
> I
> > have created a template with a single table that has a gray background
> > color. When I include this template for the content, just the html
> content
> > (table with gray color and no text) shows up in the body of the
> message. So
> > the email has the right header and a table with gray background color
> and no
> > text in it shows up in my email box. Any thoughts?
> >
> >
> > Thanks
> > Ray
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > Sent: Monday, June 04, 2007 6:57 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Email Engine: outgoing emails in html
> >
> > Some fundamentals:
> > - html supports rendering images in an html doc using the  tag
> >
> > Create an html file on your desktop, something simple like this:
> >
> > 
> > 
> > 
> > 
> > 
> > Some junk text
> > 
> > 
> > http://www.google.com/intl/en_ALL/images/logo.gif";>
> > 
> >

Re: Email Engine: outgoing emails in html

2007-06-05 Thread Axton

That should be right.  What are the field properties for the field
(optional/required/display only and permissions).

A couple of things to note (may be helpful):
- changes to email templates are not picked up immediately.  It's best
to kill the email engine after modifying a template.
- fields included in an email message must have public read permissions
- display only fields must have a value at the time the filter fires
to send the notification

Axton Grams

On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote:

Thanks. I included the fields. I have a field called txt_Message Body in my
form which I want to include in the text of the message. So for filter,
under "If Action" tab, I have the Notify action. I have specified
$txt_Message Body$ for the Text, "Selected" is selected for Include Fields.
I have selected txt_Message Body. Is that correct? I am still not getting
the content. The following is the template I have for the content. I have
Header and Content filled appropriately in the Templates sub tab. Header
comes through in the mail, but no content.








#$$txt_Message Body$$#






===

Should both the header and content templates have the html, body start and
end tags? Or should have the html and body start tags in the header template
and the end tags in content template?

Thanks
Ray

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Tuesday, June 05, 2007 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

I have been using something like below.
Drop this into a test.html file and view it through you web browser.

On the filters select the $Case Type$  $Priority$  and $Summary$

Add this (or a template your create) to your templates.  Put that
template name in your templates.

Enjoy.
Nick H
Havin' Fun in Sacramento.



Helpdesk Notify Assignee Content



https://itservicedesk.dhs.ca.gov/arsys/forms/dhseisrmd01/Remedy+Su
pport/Support">Remedy Support


#$$Case Type$$# Information


  

Priority:  
#$$Priority$$#
  




Summary:
#$$Summary$$# 
  


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, June 05, 2007 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

In your filter, you have to select the fields you want to use for
variable substitution as the included fields.  In the template, you
have to use the format of #$$fieldname$$# as the variable name.

Axton Grams

On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote:
> Axton: I was able to get the email to go out with header (with images)
and
> content as plain text (variable from the form). I want to put this
plain
> text in the body of the message in a table with gray background color.
I
> have created a template with a single table that has a gray background
> color. When I include this template for the content, just the html
content
> (table with gray color and no text) shows up in the body of the
message. So
> the email has the right header and a table with gray background color
and no
> text in it shows up in my email box. Any thoughts?
>
>
> Thanks
> Ray
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Monday, June 04, 2007 6:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine: outgoing emails in html
>
> Some fundamentals:
> - html supports rendering images in an html doc using the  tag
>
> Create an html file on your desktop, something simple like this:
>
> 
> 
> 
> 
> 
> Some junk text
> 
> 
> http://www.google.com/intl/en_ALL/images/logo.gif";>
> 
> 
> 
>
> Open the email templates form, create a record with the html file as
> the attachment, the type as html, and give it a name.
>
> Create a filter that sends a notification, specify this template (by
> name) as either the header, content, or footer template.
>
> Axton Grams
>
> On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > Hi: new question about sending emails from Email engine. I have
configured
> > the email engine to send emails which go out as plain text. I want
this
> > email to be formatted in html. I reviewed chapter 6 (Using email
> templates)
> > of the Email engine documentation. I can't seem to figure out how to
send
> > html emails. Couple of questions
> >
> >
> >
> > 1.   Does email engine support including html tags in the
message
> body.
> > How would I do that? Is there any doc with some examples on how to
do
> this?
> >
> > 2.   From documen

Re: Email Engine: outgoing emails in html

2007-06-05 Thread ARSList
Presuming you have already added your templates (saved as HTML) to the
"AR System Email Templates" form.  For instance lets say you called the
template that you saved in the user tool as test.html

In the admin tool go to the filter
In the IF ACTION tab

In the middle of the form look at the FIELDS tab
(for a test) you could change the drop down from None to All

Now go to the TEMPLATES tab (still in the middle of the filter form).
In the CONTENT:  type in the name EXACTLY as you have your html template
(in this case  - test.html)



I had setup different requester and Support personnel templates as each
want different information.

I have noticed - although I didn't pursue it at the time the formatting
of the templates seem to work better when the naming conventions of the
template (test.html) was limiated to 8.3 character format.  But who
knows, I am on a Windows system. 

Nick


Havin' Fun in Sacramento






-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray M
Sent: Tuesday, June 05, 2007 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

Thanks. I included the fields. I have a field called txt_Message Body in
my
form which I want to include in the text of the message. So for filter,
under "If Action" tab, I have the Notify action. I have specified
$txt_Message Body$ for the Text, "Selected" is selected for Include
Fields.
I have selected txt_Message Body. Is that correct? I am still not
getting
the content. The following is the template I have for the content. I
have
Header and Content filled appropriately in the Templates sub tab. Header
comes through in the mail, but no content.








#$$txt_Message Body$$#






===

Should both the header and content templates have the html, body start
and
end tags? Or should have the html and body start tags in the header
template
and the end tags in content template?

Thanks
Ray

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Tuesday, June 05, 2007 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

I have been using something like below.
Drop this into a test.html file and view it through you web browser.

On the filters select the $Case Type$  $Priority$  and $Summary$

Add this (or a template your create) to your templates.  Put that
template name in your templates.

Enjoy.
Nick H
Havin' Fun in Sacramento.



Helpdesk Notify Assignee Content



https://itservicedesk.dhs.ca.gov/arsys/forms/dhseisrmd01/Remedy+Su
pport/Support">Remedy Support


#$$Case Type$$# Information


  

Priority:  
#$$Priority$$#
  




Summary:
#$$Summary$$# 
  


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, June 05, 2007 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

In your filter, you have to select the fields you want to use for
variable substitution as the included fields.  In the template, you
have to use the format of #$$fieldname$$# as the variable name.

Axton Grams

On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote:
> Axton: I was able to get the email to go out with header (with images)
and
> content as plain text (variable from the form). I want to put this
plain
> text in the body of the message in a table with gray background color.
I
> have created a template with a single table that has a gray background
> color. When I include this template for the content, just the html
content
> (table with gray color and no text) shows up in the body of the
message. So
> the email has the right header and a table with gray background color
and no
> text in it shows up in my email box. Any thoughts?
>
>
> Thanks
> Ray
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Monday, June 04, 2007 6:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine: outgoing emails in html
>
> Some fundamentals:
> - html supports rendering images in an html doc using the  tag
>
> Create an html file on your desktop, something simple like this:
>
> 
> 
> 
> 
> 
> Some junk text
> 
> 
> http://www.google.com/intl/en_ALL/images/logo.gif";>
> 
> 
> 
>
> Open the email templates form, create a record with the html file as
> the attachment, the type as html, and give it a name.
>
> Create a filter that sends a notification, specify this template (by
> name) as either the header, content, or footer template.
>
> Axton Grams
>
> On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> &g

Re: Email Engine: outgoing emails in html

2007-06-05 Thread Ray M
Thanks. I included the fields. I have a field called txt_Message Body in my
form which I want to include in the text of the message. So for filter,
under "If Action" tab, I have the Notify action. I have specified
$txt_Message Body$ for the Text, "Selected" is selected for Include Fields.
I have selected txt_Message Body. Is that correct? I am still not getting
the content. The following is the template I have for the content. I have
Header and Content filled appropriately in the Templates sub tab. Header
comes through in the mail, but no content.








#$$txt_Message Body$$#






===

Should both the header and content templates have the html, body start and
end tags? Or should have the html and body start tags in the header template
and the end tags in content template?

Thanks
Ray

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Tuesday, June 05, 2007 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

I have been using something like below.
Drop this into a test.html file and view it through you web browser.

On the filters select the $Case Type$  $Priority$  and $Summary$

Add this (or a template your create) to your templates.  Put that
template name in your templates.

Enjoy.
Nick H
Havin' Fun in Sacramento.



Helpdesk Notify Assignee Content



https://itservicedesk.dhs.ca.gov/arsys/forms/dhseisrmd01/Remedy+Su
pport/Support">Remedy Support


#$$Case Type$$# Information


  

Priority:  
#$$Priority$$#
  




Summary:
#$$Summary$$# 
  


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, June 05, 2007 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

In your filter, you have to select the fields you want to use for
variable substitution as the included fields.  In the template, you
have to use the format of #$$fieldname$$# as the variable name.

Axton Grams

On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote:
> Axton: I was able to get the email to go out with header (with images)
and
> content as plain text (variable from the form). I want to put this
plain
> text in the body of the message in a table with gray background color.
I
> have created a template with a single table that has a gray background
> color. When I include this template for the content, just the html
content
> (table with gray color and no text) shows up in the body of the
message. So
> the email has the right header and a table with gray background color
and no
> text in it shows up in my email box. Any thoughts?
>
>
> Thanks
> Ray
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Monday, June 04, 2007 6:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine: outgoing emails in html
>
> Some fundamentals:
> - html supports rendering images in an html doc using the  tag
>
> Create an html file on your desktop, something simple like this:
>
> 
> 
> 
> 
> 
> Some junk text
> 
> 
> http://www.google.com/intl/en_ALL/images/logo.gif";>
> 
> 
> 
>
> Open the email templates form, create a record with the html file as
> the attachment, the type as html, and give it a name.
>
> Create a filter that sends a notification, specify this template (by
> name) as either the header, content, or footer template.
>
> Axton Grams
>
> On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > Hi: new question about sending emails from Email engine. I have
configured
> > the email engine to send emails which go out as plain text. I want
this
> > email to be formatted in html. I reviewed chapter 6 (Using email
> templates)
> > of the Email engine documentation. I can't seem to figure out how to
send
> > html emails. Couple of questions
> >
> >
> >
> > 1.   Does email engine support including html tags in the
message
> body.
> > How would I do that? Is there any doc with some examples on how to
do
> this?
> >
> > 2.   From documentation it looks like I can include headers
and/or
> > footers with images.  Any doc or quick links on how to do go about
this?
> Do
> > I create a template in Ar System Email Templates?
> >
> >
> >
> > Thanks in advance.
> >
> > Ray __20060125___This posting was
> > submitted with HTML in it___
>
>


> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlis

Re: Email Engine: outgoing emails in html

2007-06-05 Thread ARSList
I have been using something like below.
Drop this into a test.html file and view it through you web browser.

On the filters select the $Case Type$  $Priority$  and $Summary$

Add this (or a template your create) to your templates.  Put that
template name in your templates.

Enjoy.
Nick H
Havin' Fun in Sacramento.



Helpdesk Notify Assignee Content



https://itservicedesk.dhs.ca.gov/arsys/forms/dhseisrmd01/Remedy+Su
pport/Support">Remedy Support


#$$Case Type$$# Information


  

Priority:  
#$$Priority$$#
  




Summary:
#$$Summary$$# 
  


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, June 05, 2007 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

In your filter, you have to select the fields you want to use for
variable substitution as the included fields.  In the template, you
have to use the format of #$$fieldname$$# as the variable name.

Axton Grams

On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote:
> Axton: I was able to get the email to go out with header (with images)
and
> content as plain text (variable from the form). I want to put this
plain
> text in the body of the message in a table with gray background color.
I
> have created a template with a single table that has a gray background
> color. When I include this template for the content, just the html
content
> (table with gray color and no text) shows up in the body of the
message. So
> the email has the right header and a table with gray background color
and no
> text in it shows up in my email box. Any thoughts?
>
>
> Thanks
> Ray
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Monday, June 04, 2007 6:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine: outgoing emails in html
>
> Some fundamentals:
> - html supports rendering images in an html doc using the  tag
>
> Create an html file on your desktop, something simple like this:
>
> 
> 
> 
> 
> 
> Some junk text
> 
> 
> http://www.google.com/intl/en_ALL/images/logo.gif";>
> 
> 
> 
>
> Open the email templates form, create a record with the html file as
> the attachment, the type as html, and give it a name.
>
> Create a filter that sends a notification, specify this template (by
> name) as either the header, content, or footer template.
>
> Axton Grams
>
> On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > Hi: new question about sending emails from Email engine. I have
configured
> > the email engine to send emails which go out as plain text. I want
this
> > email to be formatted in html. I reviewed chapter 6 (Using email
> templates)
> > of the Email engine documentation. I can't seem to figure out how to
send
> > html emails. Couple of questions
> >
> >
> >
> > 1.   Does email engine support including html tags in the
message
> body.
> > How would I do that? Is there any doc with some examples on how to
do
> this?
> >
> > 2.   From documentation it looks like I can include headers
and/or
> > footers with images.  Any doc or quick links on how to do go about
this?
> Do
> > I create a template in Ar System Email Templates?
> >
> >
> >
> > Thanks in advance.
> >
> > Ray __20060125___This posting was
> > submitted with HTML in it___
>
>


> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where the
> Answers Are"
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where the Answers Are"
>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"


Re: Email Engine: outgoing emails in html

2007-06-05 Thread Axton

In your filter, you have to select the fields you want to use for
variable substitution as the included fields.  In the template, you
have to use the format of #$$fieldname$$# as the variable name.

Axton Grams

On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote:

Axton: I was able to get the email to go out with header (with images) and
content as plain text (variable from the form). I want to put this plain
text in the body of the message in a table with gray background color. I
have created a template with a single table that has a gray background
color. When I include this template for the content, just the html content
(table with gray color and no text) shows up in the body of the message. So
the email has the right header and a table with gray background color and no
text in it shows up in my email box. Any thoughts?


Thanks
Ray

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, June 04, 2007 6:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

Some fundamentals:
- html supports rendering images in an html doc using the  tag

Create an html file on your desktop, something simple like this:






Some junk text


http://www.google.com/intl/en_ALL/images/logo.gif";>




Open the email templates form, create a record with the html file as
the attachment, the type as html, and give it a name.

Create a filter that sends a notification, specify this template (by
name) as either the header, content, or footer template.

Axton Grams

On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi: new question about sending emails from Email engine. I have configured
> the email engine to send emails which go out as plain text. I want this
> email to be formatted in html. I reviewed chapter 6 (Using email
templates)
> of the Email engine documentation. I can't seem to figure out how to send
> html emails. Couple of questions
>
>
>
> 1.   Does email engine support including html tags in the message
body.
> How would I do that? Is there any doc with some examples on how to do
this?
>
> 2.   From documentation it looks like I can include headers and/or
> footers with images.  Any doc or quick links on how to do go about this?
Do
> I create a template in Ar System Email Templates?
>
>
>
> Thanks in advance.
>
> Ray __20060125___This posting was
> submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"


Re: Email Engine: outgoing emails in html

2007-06-05 Thread Ray M
Axton: I was able to get the email to go out with header (with images) and
content as plain text (variable from the form). I want to put this plain
text in the body of the message in a table with gray background color. I
have created a template with a single table that has a gray background
color. When I include this template for the content, just the html content
(table with gray color and no text) shows up in the body of the message. So
the email has the right header and a table with gray background color and no
text in it shows up in my email box. Any thoughts?


Thanks
Ray

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, June 04, 2007 6:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine: outgoing emails in html

Some fundamentals:
- html supports rendering images in an html doc using the  tag

Create an html file on your desktop, something simple like this:






Some junk text


http://www.google.com/intl/en_ALL/images/logo.gif";>




Open the email templates form, create a record with the html file as
the attachment, the type as html, and give it a name.

Create a filter that sends a notification, specify this template (by
name) as either the header, content, or footer template.

Axton Grams

On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi: new question about sending emails from Email engine. I have configured
> the email engine to send emails which go out as plain text. I want this
> email to be formatted in html. I reviewed chapter 6 (Using email
templates)
> of the Email engine documentation. I can't seem to figure out how to send
> html emails. Couple of questions
>
>
>
> 1.   Does email engine support including html tags in the message
body.
> How would I do that? Is there any doc with some examples on how to do
this?
>
> 2.   From documentation it looks like I can include headers and/or
> footers with images.  Any doc or quick links on how to do go about this?
Do
> I create a template in Ar System Email Templates?
>
>
>
> Thanks in advance.
>
> Ray __20060125___This posting was
> submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"


Re: Email Engine: outgoing emails in html

2007-06-05 Thread Rod Harris
Hi Ray,
Yes Axton is right - it is easy to add images to email templates. I
should also clarify that you can include images with the actual email as
well by referencing an image url. Just do as Axton has done below but
take out the google part of the url (just the name is needed) and then
include the referenced  gif file as an attachment when creating the
email template in remedy. When the template is used the logo will be
sent as an attachment and most email clients will suppress the
attachment but include the image in the email itself.

Let me know if this isn't clear.

Regards,

Rod Harris

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Tuesday, 5 June 2007 6:57 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine: outgoing emails in html
> 
> Some fundamentals:
> - html supports rendering images in an html doc using the  tag
> 
> Create an html file on your desktop, something simple like this:
> 
> 
> 
> 
> 
> 
> Some junk text
> 
> 
> http://www.google.com/intl/en_ALL/images/logo.gif";>
> 
> 
> 
> 
> Open the email templates form, create a record with the html file as
> the attachment, the type as html, and give it a name.
> 
> Create a filter that sends a notification, specify this template (by
> name) as either the header, content, or footer template.
> 
> Axton Grams
> 
> On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > Hi: new question about sending emails from Email engine. I have
> configured
> > the email engine to send emails which go out as plain text. I want
this
> > email to be formatted in html. I reviewed chapter 6 (Using email
> templates)
> > of the Email engine documentation. I can't seem to figure out how to
> send
> > html emails. Couple of questions
> >
> >
> >
> > 1.   Does email engine support including html tags in the
message
> body.
> > How would I do that? Is there any doc with some examples on how to
do
> this?
> >
> > 2.   From documentation it looks like I can include headers
and/or
> > footers with images.  Any doc or quick links on how to do go about
this?
> Do
> > I create a template in Ar System Email Templates?
> >
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"


Re: Email Engine: outgoing emails in html

2007-06-04 Thread Axton

Some fundamentals:
- html supports rendering images in an html doc using the  tag

Create an html file on your desktop, something simple like this:






Some junk text


http://www.google.com/intl/en_ALL/images/logo.gif";>




Open the email templates form, create a record with the html file as
the attachment, the type as html, and give it a name.

Create a filter that sends a notification, specify this template (by
name) as either the header, content, or footer template.

Axton Grams

On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote:

**



Hi: new question about sending emails from Email engine. I have configured
the email engine to send emails which go out as plain text. I want this
email to be formatted in html. I reviewed chapter 6 (Using email templates)
of the Email engine documentation. I can't seem to figure out how to send
html emails. Couple of questions



1.   Does email engine support including html tags in the message body.
How would I do that? Is there any doc with some examples on how to do this?

2.   From documentation it looks like I can include headers and/or
footers with images.  Any doc or quick links on how to do go about this? Do
I create a template in Ar System Email Templates?



Thanks in advance.

Ray __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"