Re: Escalation without escalation
You could use an "on interval" active link to push fields to a dummy form. Filters on that form could then fire to perform whatever action you are trying to make happen. I wouldn't recommend this for a number of reasons (the biggest being that the few times I've had to look through log files with "on interval" actions I was tempted to pack up and move to a cave). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, July 20, 2007 1:30 PM To: arslist@ARSLIST.ORG Subject: Escalation without escalation Hi dear listers Is it possible implement a escalation without use a escalation object?, If yes how can I do it? I have ARS Server 6.3, Oracle Database and Solaris Thanks in advance __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Escalation without escalation
Yes, you can do a timed event in something like Perl (and cron). We do something like that to push records into our system. i.e. An outside system pushes records into a table in our Oracle database. We have a view form against that table and workflow (Filters) on the view form that fire on change of a "Status" field from 0 to 1 (Records are inserted with a 0 value). We have a Perl program that does a Remedy API call to modify the record and change the field to 1. (Yes we could have made an Escalation that does the exact thing, but it would only have fired each minute. This way we can fire it every 10 seconds). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, July 20, 2007 1:30 PM To: arslist@ARSLIST.ORG Subject: Escalation without escalation Hi dear listers Is it possible implement a escalation without use a escalation object?, If yes how can I do it? I have ARS Server 6.3, Oracle Database and Solaris Thanks in advance __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Escalation without escalation
Other than some scheduled, external event that could trigger a filter I don't think its possible (i.e. create filter against EMAIL form and set up a scheduled job in SQL to email the AR email account every X hours/days) If you could elaborate a little more about what you are trying to accomplish without using an escalation, it would help others to help you. Cheers! Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, July 20, 2007 11:30 AM To: arslist@ARSLIST.ORG Subject: Escalation without escalation Hi dear listers Is it possible implement a escalation without use a escalation object?, If yes how can I do it? I have ARS Server 6.3, Oracle Database and Solaris Thanks in advance __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
