Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
I loaded it last night and it loaded just fine, I am trying the upgrade again as we speak to see what happens Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Friday, December 07, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Paul, What about importing serveradmin.def manually in developer studio? Does that throw same error? Best Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, December 07, 2012 7:51 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for "serveradmin.def" returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERRO
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
Paul, What about importing serveradmin.def manually in developer studio? Does that throw same error? Best Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, December 07, 2012 7:51 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for "serveradmin.def" returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _AR
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for "serveradmin.def" returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for "serveradmin.def" returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
Hi, I would guess that serveradmin.def should be imported in Base mode rather than Best-Practice mode... That is the whole idea, to import BMC-stuff underneath what you have created in Best-Practice mode. Maybe the BPCU-utility converted some of the old serveradmin-objects to Custom when it should have been left as Base? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the > bpcu utility in Overlay mode and when I run the setup.sh, I am getting > failures in the postInstall portion when it is loading the > serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the > info below. When I got the errors the first time, the bpcu utility had > left the forms shown below in Unmodified mode, so after my first failure, > I created an overlay of the form to see if that helped, but I am still > getting the same errors. Any ideas? > > > [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for > "serveradmin.def" returned non-zero return code 2 > [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to > access object in overlay mode > [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to > access object in overlay mode > [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to > access object in overlay mode > [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to > access object in overlay mode > [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to > access object in overlay mode > [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to > access object in overlay mode > [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item > was not imported AR System Administration: Support Form > [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item > was not imported AR System Administration: Server Information:Save > Attachment > [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item > was not imported AR System Administration: Prompt For Open Attachment > [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item > was not imported AR System Administration: Manage User Licenses > [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item > was not imported AR System Administration: License Review > [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item > was not imported AR System Administration: Console > [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, > filename /opt/remedy/installforms/en/serveradmin.def > [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp > > > Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP > Remedy Team | Avaya Client Services | > | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | > 678-421-5342 > > Everyone needs deadlines. Even the beavers. They loaf around all summer, > but when they are faced with the winter deadline, they work like fury. If > we didn't have deadlines, we'd stagnate. Walt Disney > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
