Re: Help with AIE

[Grooms, Frederick W]

I would be very afraid of a customer still on a 3.x or older version.
Think of trying to keep hardware that old running

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Friday, January 29, 2016 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE

**
Ya, just an FYI for everyone, you can download documentation going back to 4.x 
including the original CRM product that is long since retired (sadly, because I 
really liked the CRM product). The only versions I have not been able to find 
is 3.x and back, but I can't say that I have even heard of a customer being on 
a 3.x version in at least 12 or 13 years.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink
Sent: Friday, January 29, 2016 2:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Help with AIE

**

Thanks Carl for pointing it out. I acknowledge the mistake..


From: Action Request System discussion list(ARSList) 
mailto:arslist@ARSLIST.ORG>> on behalf of Carl Wilson 
mailto:carlbwil...@gmail.com>>
Sent: Friday, January 29, 2016 7:47 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Help with AIE

**

Hi Bala,



> During data exchange, field mappings between remedy & the source system will 
> be defined. Since AIE is no longer available in the latest versions, you 
> cannot see the documents .



Incorrect, all legacy documentation is still available on the docs site:



https://docs.bmc.com/docs/display/public/ac7604/PDFs







Kind Regards,



Carl Wilson





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: 28 January 2016 16:26
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Help with AIE



**

9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide 
contains information about AIE. If you want me to send it to you off List just 
let me know, but you probably already have it I am guessing.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink
Sent: Thursday, January 28, 2016 5:22 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Help with AIE



**

Mark,



You need to define the data source & data exchanges for creating AIE jobs.



During data exchange, field mappings between remedy & the source system will be 
defined. Since AIE is no longer available in the latest versions, you cannot 
see the documents .

Thanks,

Bala



From: Action Request System discussion list(ARSList) 
mailto:arslist@ARSLIST.ORG>> on behalf of Brittain, Mark 
mailto:mbritt...@navisite.com>>
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Help with AIE



**

Hi All & TGIF,



I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated



ARS 7.6.04 SP5

ITSM 7.6.04 SP2



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com<mailto:mbritt...@navisite.com>

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]





___
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"Where the Answers Are, and have been for 20 years"

Re: Help with AIE

[David Charters]

Ya, just an FYI for everyone, you can download documentation going back to 4.x 
including the original CRM product that is long since retired (sadly, because I 
really liked the CRM product). The only versions I have not been able to find 
is 3.x and back, but I can't say that I have even heard of a customer being on 
a 3.x version in at least 12 or 13 years.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink
Sent: Friday, January 29, 2016 2:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE

**

Thanks Carl for pointing it out. I acknowledge the mistake..


From: Action Request System discussion list(ARSList) 
mailto:arslist@ARSLIST.ORG>> on behalf of Carl Wilson 
mailto:carlbwil...@gmail.com>>
Sent: Friday, January 29, 2016 7:47 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Help with AIE

**

Hi Bala,



> During data exchange, field mappings between remedy & the source system will 
> be defined. Since AIE is no longer available in the latest versions, you 
> cannot see the documents .



Incorrect, all legacy documentation is still available on the docs site:



https://docs.bmc.com/docs/display/public/ac7604/PDFs







Kind Regards,



Carl Wilson





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: 28 January 2016 16:26
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Help with AIE



**

9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide 
contains information about AIE. If you want me to send it to you off List just 
let me know, but you probably already have it I am guessing.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink
Sent: Thursday, January 28, 2016 5:22 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Help with AIE



**

Mark,



You need to define the data source & data exchanges for creating AIE jobs.



During data exchange, field mappings between remedy & the source system will be 
defined. Since AIE is no longer available in the latest versions, you cannot 
see the documents .

Thanks,

Bala



From: Action Request System discussion list(ARSList) 
mailto:arslist@ARSLIST.ORG>> on behalf of Brittain, Mark 
mailto:mbritt...@navisite.com>>
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Help with AIE



**

Hi All & TGIF,



I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated



ARS 7.6.04 SP5

ITSM 7.6.04 SP2



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com<mailto:mbritt...@navisite.com>

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]







This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Help with AIE

[Bala iLink]

Thanks Carl for pointing it out. I acknowledge the mistake..



From: Action Request System discussion list(ARSList)  on 
behalf of Carl Wilson 
Sent: Friday, January 29, 2016 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE

**

Hi Bala,



> During data exchange, field mappings between remedy & the source system will 
> be defined. Since AIE is no longer available in the latest versions, you 
> cannot see the documents .



Incorrect, all legacy documentation is still available on the docs site:



https://docs.bmc.com/docs/display/public/ac7604/PDFs







Kind Regards,



Carl Wilson





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: 28 January 2016 16:26
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE



**

9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide 
contains information about AIE. If you want me to send it to you off List just 
let me know, but you probably already have it I am guessing.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink
Sent: Thursday, January 28, 2016 5:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE



**

Mark,



You need to define the data source & data exchanges for creating AIE jobs.



During data exchange, field mappings between remedy & the source system will be 
defined. Since AIE is no longer available in the latest versions, you cannot 
see the documents .

Thanks,

Bala



From: Action Request System discussion list(ARSList) 
mailto:arslist@ARSLIST.ORG>> on behalf of Brittain, Mark 
mailto:mbritt...@navisite.com>>
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Help with AIE



**

Hi All & TGIF,



I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated



ARS 7.6.04 SP5

ITSM 7.6.04 SP2



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com<mailto:mbritt...@navisite.com>

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]







This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Help with AIE

[Carl Wilson]

Hi Bala,

 

> During data exchange, field mappings between remedy & the source system
will be defined. Since AIE is no longer available in the latest versions,
you cannot see the documents .

 

Incorrect, all legacy documentation is still available on the docs site:

 

https://docs.bmc.com/docs/display/public/ac7604/PDFs

 

  _  

 

Kind Regards,

 

Carl Wilson

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: 28 January 2016 16:26
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE

 

** 

9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide
contains information about AIE. If you want me to send it to you off List
just let me know, but you probably already have it I am guessing. 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink
Sent: Thursday, January 28, 2016 5:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE

 

** 

Mark,

 

You need to define the data source & data exchanges for creating AIE jobs.

 

During data exchange, field mappings between remedy & the source system will
be defined. Since AIE is no longer available in the latest versions, you
cannot see the documents .

Thanks, 

Bala

  _  

From: Action Request System discussion list(ARSList) 
on behalf of Brittain, Mark 
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Help with AIE 

 

** 

Hi All & TGIF,

 

I need to set an AIE job to get data from an external source each night and
don't know where to start. I know what the external data is and where I want
to put it.  I have looked at some of the AIE jobs previously set up and it's
not jumping out at me how to get started. I did look for documentation at
BMC but came up empty there. If anyone knows where I can find the
documentation to get started, that would be much appreciated

 

ARS 7.6.04 SP5

ITSM 7.6.04 SP2

 

Thanks

Mark

 

Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

navsig

 

 

  _  


This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
E-mail and any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
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"Where the Answers Are, and have been for 20 years"

Re: Help with AIE

[David Charters]

9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide 
contains information about AIE. If you want me to send it to you off List just 
let me know, but you probably already have it I am guessing.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink
Sent: Thursday, January 28, 2016 5:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE

**

Mark,



You need to define the data source & data exchanges for creating AIE jobs.


During data exchange, field mappings between remedy & the source system will be 
defined. Since AIE is no longer available in the latest versions, you cannot 
see the documents .

Thanks,
Bala

From: Action Request System discussion list(ARSList) 
mailto:arslist@ARSLIST.ORG>> on behalf of Brittain, Mark 
mailto:mbritt...@navisite.com>>
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Help with AIE

**

Hi All & TGIF,



I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated



ARS 7.6.04 SP5

ITSM 7.6.04 SP2



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com<mailto:mbritt...@navisite.com>

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]





This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Help with AIE

[Bala iLink]

Mark,


You need to define the data source & data exchanges for creating AIE jobs.


During data exchange, field mappings between remedy & the source system will be 
defined. Since AIE is no longer available in the latest versions, you cannot 
see the documents .

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Brittain, Mark 
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Help with AIE

**

Hi All & TGIF,



I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated



ARS 7.6.04 SP5

ITSM 7.6.04 SP2



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]





This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Help with AIE

[David Charters]

It's in the 7.6.4 admin doc. It might be grouped with CMDB stuff, I have not 
looked it in a while.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, January 22, 2016 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Help with AIE

**
Hi All & TGIF,

I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated

ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Help with AIE

[Jose Huerta]

Thanks! Solved.

Don't know why, but it worked a few days ago.

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Mon, Apr 23, 2012 at 14:30, Frank Caruso  wrote:

> Are the ARS servers running on a specifc TCP port? If so that would have
> to specified in the AIE data exchange.
>
>
> ___
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> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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<><><><>

Re: Help with AIE

[Frank Caruso]

Are the ARS servers running on a specifc TCP port? If so that would have to 
specified in the AIE data exchange.

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